This property boasts a fantastic location with stunning views of Kanchenjunga, making it a visual treat for guests. The food is often praised, especially the chicken dishes, and several guests found the staff friendly. However, many reviews point out serious issues like poor cleanliness, broken amenities, and rude management. Guests reported inadequate room conditions, limited towels, and malfunctioning geysers, which hampered their overall experience. Despite some positive feedback, the property is marred by numerous complaints about service and maintenance.