Review Of Norbulingka Retreat

Norbulingka Retreat has replied on Sun Mar 02 15:43:21 IST 2025

"Thank you for your kind words! We're delighted to hear that you enjoyed your stay, the ambiance, and our friendly staff. Your appreciation means a lot to us, and we look forward to welcoming you agai

Norbulingka Retreat has replied on Fri Jan 03 13:04:17 IST 2025

Your reviewed Darjeeling hotel review in Pelling hotel

Norbulingka Retreat has replied on Fri Jan 03 13:05:41 IST 2025

KanchenjungaView rooms is our Unique gift if you stayed in our hotels

Norbulingka Retreat has replied on Sun Oct 06 10:04:44 IST 2024

Thanks for your true feedback

Norbulingka Retreat has replied on Thu Jun 06 12:29:02 IST 2024

Dear Mr.Barun Ray, Thank you for taking the time to share your feedback. We are sorry to hear about your disappointing experience. Regarding the water supply and the wet room, we find the statements contradictory. Nonetheless, our team promptly addressed the door lock issue during your stay, as you mentioned in your complaint. Concerning the Wi-Fi rating, we offer a 200MBPS BSNL connection, which is generally more than sufficient for most needs. We strive to provide the best service possible, and your feedback helps us understand areas where we can improve. As for your check-in experience and the facilities, we regret that you were not satisfied. We continually work to enhance our services and facilities, and we would appreciate specific feedback on what you found lacking. Lastly, we take cleanliness very seriously. Our dedicated cleaning team ensures the hotel is cleaned daily. We stand by our commitment to maintaining a clean and welcoming environment. We hope you consider giving us another chance in the future.

Norbulingka Retreat has replied on Fri Dec 29 20:12:57 IST 2023

Thank you, Mr. Sarkar, for bringing your concerns to our attention. We sincerely apologize for the inconvenience caused by the discrepancy in the hotel's location and the transportation costs you incurred. Distance from Pelling: We acknowledge that the distance to Pelling town is longer than initially indicated. While the actual distance is closer to 6 km as you mentioned 11KM, we understand that the road conditions can add significantly to the travel time and experience. We apologize if this information wasn't clearly communicated and will ensure it's updated in our listings to avoid similar confusion in the future. (MMT data is right 3KM.Due to Landside that road is Closed) Location and Transportation: It's true that our hotel is situated off the main town. However, this provides our guests with stunning views and a peaceful environment they might appreciate. Regarding the additional costs for reaching the hotel and within Gyalshing itself, we are truly sorry for the inflated prices charged by the driver. Unfortunately, we cannot control independent drivers' pricing, but we'd be happy to provide you with information on reliable transport options with more reasonable fares upon request. Moving forward: We value your feedback and understand your frustration. We strive to offer our guests a comfortable and enjoyable experience, and we are committed to improving our communication and transparency regarding our location and accessibility. We would like the opportunity to regain your trust. If you're open to it, we'd be happy to offer you a discounted stay on your next visit or another form of compensation to make up for the inconvenience you experienced. Please feel free to reach out to us directly at [insert your contact information] to discuss this further. Thank you for your understanding.

Norbulingka Retreat has replied on Fri Dec 29 20:00:40 IST 2023

Dear Sahul Prasad Roy, Thank you so much for your wonderful 5-star review! We are thrilled to hear that you enjoyed your stay with us and found the property location and morning view to be so mesmerizing. Your kind words about the food and overall experience truly mean the world to us. It's our mission to create memorable moments for our guests, and your feedback confirms that we're on the right track. We're especially glad you loved the morning view – it truly is one of the highlights of our location. We hope to welcome you back soon so you can discover more of our hospitality and the enchanting beauty of the surrounding area. Please feel free to reach out to us directly if you have any questions or suggestions for your next visit. Warm regards

Norbulingka Retreat has replied on Fri Dec 01 11:16:51 IST 2023

I sincerely apologize for the inconvenience caused by the malfunctioning water heater at Norbulingka Retreat. We understand that having access to hot water is essential for a comfortable stay, and we are taking immediate steps to rectify the situation. Our maintenance team is currently investigating the issue and is working diligently to resolve it as quickly as possible. We anticipate that the water heater will be fully functional within the next couple of days. In the meantime, we have arranged for temporary hot water to be available to all guests. We appreciate your patience and understanding as we work to address this matter. We value your patronage and are committed to providing you with the best possible experience at Norbulingka Retreat. Please do not hesitate to contact us if you have any further questions or concerns.

Norbulingka Retreat has replied on Tue Oct 31 10:22:52 IST 2023

Dear Sujata, Thank you for your kind words and for choosing Friends Hotel Pelling Norbulingka Retreat for your stay. We are thrilled to hear that you enjoyed the breathtaking view of Kanchenjunga from our hotel. Indeed, the mornings and evenings here offer spectacular sights, and we are delighted you had the opportunity to experience it. We are also pleased to know that you relished our delicious Bengali cuisine. Our chefs take great pride in preparing authentic and flavorful dishes for our guests to enjoy. It's wonderful to hear that you found the food to your liking. Moreover, we are glad you found our rooms spacious and comfortable. Ensuring our guests have a relaxing and enjoyable stay is our top priority, and we are pleased to hear that you were satisfied with your accommodations. Thank you once again for your kind feedback. We look forward to welcoming you back to Friends Hotel Pelling Norbulingka Retreat in the future. If there's anything specific you would like to experience during your next stay, please do not hesitate to let us know. Warm regards, FriendsHotel Pelling Norbulingka Retreat