The property enjoys a prime location near the Katra bus stand, making it easily accessible. Guests have noted the cooperative and friendly staff, coupled with tasty food and a clean dining experience. However, consistent concerns about poor bathroom hygiene and maintenance issues, like leaking taps and non-functioning geysers, have been highlighted. Despite these drawbacks, the warmth of Indian hospitality is frequently mentioned, and the property is deemed a comfortable pit stop for travelers heading to Vaishno Devi.