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You are booking hotel for more than 30 days
Jammu Road, Katra | About a minute walk to Main Bazaar
68 Ratings, 35 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the location of the property, close to key areas like the bus stand and Mata Vaishno Devi. While some mention friendly and helpful staff, many report issues like unhygienic conditions in rooms and bathrooms, poor food service, and broken amenities. Complaints about cleanliness and service consistency seem common, making experiences varied.
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Poor Services
familyThe hotel denied basic services stating reasons of booking. Breakfast was late and denied. We had to literally beg. On demand and insistence paratha was offered and tea was denied.
Room: Deluxe Room with with Early Check Inn @ 5 Am (Subject to Availability)
Hotel Neelkanth has replied on Tue Mar 11 19:41:19 IST 2025
We sincerely apologize for the inconvenience you faced during your stay. Also you did not speak with owner and we never say to put negative review. We have written mobile no of every assistance.
Terrible Stay
A very bad experience. I suggest that everyone don't choose hotel neelkanth by mahadev hotel. They are not committed with their own words.
Room: Deluxe Room with with Early Check Inn @ 5 Am (Subject to Availability)
Hotel Neelkanth has replied on Tue Mar 11 19:42:48 IST 2025
We sincerely apologize for the inconvenience you faced during your stay. Could you please elaborate your concern that will help us to serve better.
Terrible Stay
It was a very terrible experience. I never thought about make my trip booking for this experience. I was booked at neelkanth by mahadev hotel for 2 days with complimentary breakfast and lunch/dinner. But refused to deliver service. They charges for water bottle and hotel stuff not any to give better service. They took full of amount but they didn't provide any type of meal or breakfast and also denied, whenever we asked for our including meal. So i am decided in future never any bookings from mm t also suggests to my friends the same.
Room: Super Deluxe Room with Early Check Inn @ 5 Am (Subject to Availability)
Nice hotel to stay
It was a great stay. Location is good. Staff is friendly. Accommodation is nice, rooms are clean. Over all i enjoyed staying in this hotel.
Room: Deluxe Room with with Early Check Inn @ 5 Am (Subject to Availability)
Hotel Neelkanth has replied on Thu Oct 03 19:37:00 IST 2024
Dear Runalisha bayan Greetings from Mahadev Hotel And Resorts! Thank you for your valuable feedback. We are very happy to serve you. I look forward to serving you again with your friends and family.
Excellent Stay
familyNice hotel, location is nearby katra bus stand, neat & clean room, excellent stay here with my family
Room: Super Deluxe Room with Early Check Inn @ 5 Am (Subject to Availability)
Terrible Stay
my stay in the hotel was pathetic.rooms are dirty and smelly.walls were in very bad condition.paan peak was there.ac window broken.no power backup for AC.washroom also pathetic. instead of cold water hot water coming and vice versa.lifts not working properly.doors not opening at my floor I have to go up and come back by stairs....in the night I have to checked out due to no power backup for AC.I strongly feels that nobody book this hotel.
Room: Triple Bed Room with Early Check Inn @ 5 Am (Subject to Availability)
Hotel Neelkanth has replied on Tue Jul 02 15:58:55 IST 2024
Sorry for your inconvenience but you will ask for refund we just say refund process bear by mmt how we refund immediate after that even we insist to upgrade the room category they denied to see the room even because madam say we want to stay other hotel thts why they write it everything is bad here coz everytime customer threat hotel for bad review if hotel staff denied her refund request
Worst experience in this
Hotel staff was so rude specially the receptionist girl she was so rude and there is no facility provided as mentioned in this hotel.
Room: Deluxe Room with with Early Check Inn @ 5 Am (Subject to Availability)
Hotel Neelkanth has replied on Wed Jun 05 17:04:50 IST 2024
Greetings from Hotel Neelkanth Managed by Mahadev Hotel And Resorts! Thank you for your valuable feedback. We are sorry for your inconvenience . I look forward to serving you again with your friends and family.
Terrible Stay
Untidy rooms with seepage, no towels provided. Kitchen service bad. No one picked up luggage at time of check-in/ chechk-out.
Room: Super Deluxe Room with Early Check Inn @ 5 Am (Subject to Availability)
Hotel Neelkanth has replied on Fri Mar 22 23:24:47 IST 2024
Sorry for inconvenience we paste a number in back side of your bed as well as door. please update if you call and no one serve you well and why you can't update front office for these delay service. Anyhow i applogy for your bad experience next we serve you better if you give chance we will give you a special discount tooo.
Average Stay
Locality of hotel is good. Food quality is very good. But staff behaviour is very bad. Bed sheet, towel is not clean their. I requested to change that but they denied many times.
Room: Super Deluxe Room with Early Check Inn @ 5 Am (Subject to Availability)
Hotel Neelkanth has replied on Sun Mar 03 23:17:16 IST 2024
Greetings from Hotel Neelkanth managed by Mahadev Hotel And Resorts! Sorry for your inconvenience Thank you for your valuable feedback. We are very happy to serve you. I look forward to serving you again with your friends and family.
Great trip and good experience
Hotel was nice and staff is also good and very helpful hotel located very near from mata vaishno devi bhawan
Room: Deluxe Room with with Early Check Inn @ 5 Am (Subject to Availability)
Hotel Neelkanth has replied on Sun Mar 03 23:15:35 IST 2024
Dear Mayank Sawhney, Greetings from Hotel Neelkanth managed by Mahadev Hotel And Resorts! Thank you for your valuable feedback. We are very happy to serve you. I look forward to serving you again with your friends and family.
Poor Stay
The bed was not very clean. The water bottle was not given as complimentary. The room cleaning service didn't perform their work satisfactorily ( the bed was still dirty.
Room: Deluxe Room with with Early Check Inn @ 5 Am (Subject to Availability)
Hotel Neelkanth has replied on Thu Feb 08 23:55:14 IST 2024
Sorry for your inconvenience.Why you dont ask the reception to change the bedsheet or change the room.Next time we serve better.Thanks
Average Stay
Rooms were ok type, food was ok but kitchen staff was very rude. They served breakfast in rooms only and ask to order everything at one time. Washroom was having seepage marks every where. Overall rating around 2. 7
Room: Deluxe Room with with Early Check Inn @ 5 Am (Subject to Availability)
Hotel Neelkanth has replied on Thu Feb 08 23:53:07 IST 2024
Sorry for your inconvenience . We serve better next time.Thanks
Average Stay
All things are good but the lift was not working.☹️☹️
Room: Suite Room with Early Check Inn @ 5 Am (Subject to Availability)
Hotel Neelkanth has replied on Tue Dec 19 10:41:00 IST 2023
Sorry for your inconvenience due to some technical issue that day lift is not working.
Budget hotel
familyDecent property in this price range, a bit far from main katra chowk, but you can find auto easily as its on main road
Room: Deluxe Room with with Early Check Inn @ 5 Am (Subject to Availability)
Hotel Neelkanth has replied on Fri Dec 01 07:09:07 IST 2023
Thank you for the compliment and for taking the time to write this amazing review, it was a pleasure to host you! Can't wait to have you back, soon! Safe Travels, Team
Terrible Stay
Room was not clean. Pillow cover was un washed. I asked them to change. But they did nothing. It was terrible to stay in thus hotel.
Room: Deluxe Room with with Early Check Inn @ 5 Am (Subject to Availability)
Hotel Neelkanth has replied on Fri Nov 24 00:59:33 IST 2023
Sorry for the inconvenience why you dont call on that number which is placed in every room if you face a issue if you asked someone and they cant do just make a single call your all problems resolved in a single call anyhow once again sorry if you face a issue
Good Stay
Nice and comfortable stay.
Room: Deluxe Room with with Early Check Inn @ 5 Am (Subject to Availability)
Hotel Neelkanth has replied on Tue Nov 07 09:51:38 IST 2023
Thank you for the compliment and for taking the time to write this amazing review, it was a pleasure to host you! Can't wait to have you back, soon! Safe Travels, Team
Nice at well located
This hotel on jammu road near to main market. Food and cleanness is very good. I enjoyed my vacation very much
Room: Deluxe Room with with Early Check Inn @ 5 Am (Subject to Availability)
Hotel Neelkanth has replied on Wed Oct 18 07:25:22 IST 2023
Thank you for the compliment and for taking the time to write this amazing review, it was a pleasure to host you! Can't wait to have you back, soon! Safe Travels, Team
Excellent Stay
The hotel management gave to me very well service. Room service is very good. Food service is almost good. Manager help me all information.
Room: Deluxe Room with with Early Check Inn @ 5 Am (Subject to Availability)
Hotel Neelkanth has replied on Fri Sep 15 15:43:17 IST 2023
Dear Pranob Changmai, Greetings from Hotel Neelkanth! Thank you for your valuable feedback. We are very happy to serve you. I look forward to serving you again with your friends and family.
Terrible Stay
You charge ac room but ac not working whole day and night after complaint. You have to charge non ac room and refund it
Room: Deluxe Room with with Early Check Inn @ 5 Am (Subject to Availability)
Hotel Neelkanth has replied on Wed Jun 07 00:37:29 IST 2023
Sorry for the inconvenience If your ac is not working then ask reception to change the room if they deny you called the concerned number.
Property review
Location is good, receptionist is very helpful and giving best knowledge as she can.
Room: Super Deluxe Room with Early Check Inn @ 5 Am (Subject to Availability)
Hotel Neelkanth has replied on Sun May 14 23:40:03 IST 2023
Thanks very much. Hope so next time we will give more gesture.
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