Guests have noted issues with room cleanliness, maintenance failures like broken ACs, and unpleasant odors. Complaints about hygiene in bathrooms were common, with reports of fungus and lack of hot water. Customer service has been criticized, particularly regarding unresponsive support and poor staff behavior. Conversely, a few reviews highlighted a good location in Karol Bagh and friendly staff, with some praising the in-house dining options as decent. However, overall experiences have been largely negative, with many expressing disappointment.