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Review Of BB Palace-A Boutique Hotel

Karol bagh, Delhi

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.2
    Good

    24 Ratings, 8 Reviews

    excellent
    17%
    very good
    38%
    average
    17%
    poor
    8%
    bad
    21%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 4
    • 5
    • 3
    • 1
    • 3
    • 4
    • 4
    • 4
    • 3

    Rating Categories

    • Location3.5
    • Food1.2
    • Value For Money1.5
    • Facilities1.2
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    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    Guest reviews for this property highlight issues such as dirty rooms and bathrooms, unprofessional staff behavior, poor maintenance, and lack of amenities like TV and room service. Some guests also mentioned problems with cleanliness, food quality, and overall service. However, a few positive reviews mentioned good location, helpful staff, and decent rooms. Overall, mixed feedback with cleanliness and service being major concerns.

    Sort by:

    Positive first
    5.0

    Excellent Stay

    girish p.business

    family hotel nice stay staff fraidaly, we recommend this hotel to all nice food Market location near ajaml khan shopping center

    Travel Month: Jul 2025

    Room: Deluxe Room with Free Wifi

    • user photos
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    • user photos
    • user photos
    4.0

    Good Stay

    rishabh j.business

    Hotel BB Palace is an excellent budget-friendly choice! The staff is welcoming and attentive, ensuring a comfortable stay. The rooms are spacious and well-maintained, offering great value for money. Highly recommended for travelers looking for quality on a budget!"

    Travel Month: May 2025 (3-Night Stay)

    Room: Deluxe Room with Free Wifi

    • user photos
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    BB Palace-A Boutique Hotel

    Dear Guest, Thank you so much for your kind words and recommendation! We’re delighted to hear that you enjoyed your stay at Hotel BB Palace and appreciated our staff, spacious rooms, and overall value. Your feedback truly motivates our team to continue delivering great service at an affordable price. We look forward to welcoming you again on your next visit to Delhi! Warm regards, Team BB Palace

    1.0

    service issue and fan not working ac not working windows not clean

    lalit r.business

    Washroom not good fan not work ac not work service also not good windo mirror to much darty.

    Travel Month: Mar 2025

    Room: Deluxe Room with Free Wifi

    BB Palace-A Boutique Hotel

    Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. Issues like non-functional AC, fan, and cleanliness, especially in the washroom and windows, are unacceptable, and we’re taking immediate steps to address them. We also regret that our service did not meet your expectations and will be conducting staff training to improve responsiveness. Thank you for your feedback—it’s valuable in helping us improve. Warm regards, Team BB Palace

    1.0

    Terrible Stay

    nilanjana m.couple

    Very Unprofessional and rude behavior of hotel staffs. The rooms are overpriced and are very different from those displayed in the picture. I would suggest to avoid this hotel as it is housed in an overcrowded locality.

    Travel Month: Feb 2025

    Room: Deluxe Room with Free Wifi

    BB Palace-A Boutique Hotel

    Dear Guest, We’re very sorry to hear about your experience and truly regret the disappointment caused. Professionalism and guest satisfaction are core to our values, and it’s clear we did not uphold them in your case. Your comments about staff behavior, room pricing, and discrepancies in photos are being taken seriously, and we are reviewing all feedback with our team to make necessary improvements. We appreciate you bringing this to our attention and apologize once again for the inconvenience. Warm regards, Team BB Palace

    1.0

    Worst experience

    family

    No neat room, no neat washroom, no dining area. Very bad experience. Staff are also not cooperative.

    Travel Month: Feb 2025

    Room: Deluxe Room with Free Wifi

    BB Palace-A Boutique Hotel

    Dear Guest, We’re truly sorry to hear about your disappointing experience. Cleanliness, hospitality, and guest comfort are our top priorities, and we regret that we did not meet your expectations. Your feedback regarding the rooms, washrooms, lack of dining space, and staff behavior has been shared with the concerned teams for immediate improvement. We value your input and are committed to making things better for future guests. Warm regards, Team BB Palace

    2.0

    Mattress and breakfast is not good

    saddam h.family

    Breakfast was very normal one item and team and mattress was zero star as springs was coming out and not comfortable at all. Room was old

    Travel Month: Jan 2025

    Room: Super Deluxe Room With Free Wifi

    BB Palace-A Boutique Hotel

    Dear Guest, Thank you for your feedback. We’re sorry to hear that your experience with the breakfast and room comfort did not meet expectations. We sincerely regret the inconvenience caused by the mattress and assure you that we are replacing worn-out items as part of our ongoing upgrades. We also take your feedback about breakfast variety seriously and will work to improve it. We appreciate you bringing this to our attention and hope to serve you better in the future. Warm regards, Team BB Palace

    5.0

    nice stay

    prasenjit d.loyalty-iconsolo

    Nice hotel and very good manager and staff also. Walking distance from karolbagh market. Fully recommend

    Travel Month: Dec 2024

    Room: Deluxe Room with Free Wifi

    BB Palace-A Boutique Hotel

    Dear Guest, Thank you so much for your kind words and recommendation! We're delighted to hear that you had a pleasant stay and appreciated our team’s hospitality and convenient location near Karol Bagh Market. It means a lot to us, and we look forward to welcoming you back to Hotel BB Palace soon. Warm regards, Team BB Palace

    3.0

    Average Stay

    tarun l.family

    good location...but rooms need a upgrade..like repairing of lights n handles...good staff👍..near karol bagh market

    Travel Month: Nov 2024

    Room: Deluxe Room with Free Wifi (Hourly)

    BB Palace-A Boutique Hotel

    Dear Guest, Thank you for taking the time to share your feedback. We’re glad you liked our location and found our staff helpful. Your comments about the room needing upgrades—especially lights and handles—are well noted, and we’ve shared them with our maintenance team for prompt action. We appreciate your honest review and hope to offer you an improved experience on your next visit. Warm regards, Team BB Palace

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