Review Of The Royal Retreat Hotel

Very small room

4

I checked in at 1 PM and was first given a very small room. I requested a change, but the second room had the AC dripping directly onto the bed and the bathroom was also in poor condition. I spoke with three different staff members to raise a complaint and request another room, but they kept offering me only small rooms. One staff member even told me that they don’t provide bigger rooms for MakeMyTrip bookings. Finally, I had to contact MakeMyTrip customer care, and only then was I moved to a bigger room. Unfortunately, even that room had issues—the bathroom was again in terrible condition, and the towels and bedsheets had visible stains. Overall, a very disappointing stay.

My last stay here was good. I came along with my partner for a single night stay. The staff's behaviour was well towards us. Good experience overall!

Hotel rooms are very clean & good facilities. Hotel staff behaviour is very good, polite & helpfull. Hotel rooms are very clean & good facilities. Hotel staff behaviour is very good, polite & helpfull.

We had a great stay, check in was good , even they gave me early check in although it was 1 hour only but it was a life saver for me coz of the travel I did I was exhausted

The washroom was not clean. water was not passing through the sewer line and blankets are not clean The washroom was not clean. water was not passing through the sewer line and blankets are not clean.

The stay was really comfortable and pleasant. The staff was polite and quick to respond to any requests. The room was clean and exactly as shown in the pictures. The location was perfect, close to metro and good eateries. I’d definitely recommend this hotel for a peaceful stay

if you are doing your check in at 1 pm only book this hotel because they will charge you extra 500 for early check in even if they have many rooms available but still they will charge this amount or check in at 1pm

Room was okay...but in the lobby smells very bad

the room was clean but the bathroom was dirty, staff was creepy and went out of their way to make us unwelcomed

Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service. it waa good

Ac not woring. Switch off all lights. Can you please call me. Otherwise i can’t use mmy. Mmt

I went there before booking my stay they said the price then I booked and the price went down. When I went in there again the receptionist said the booking hasn’t been confirmed we have to wait. When we checked into the hotel the AC was not working there was no ventilation and when I called the reception to complaint he said that’s what happens when we book because they had only one room left so they had to check us in that room where the AC was not working. The receptionist was rude. Then we had to shift the room upon requesting. Overall not a good experience

I went there before booking my stay they said the price then i booked from makemytrip and the price went down. When i went in there again the receptionist said the booking hasn’t been confirmed we have to wait. When we checked into the hotel the ac was not working there was no ventilation and when i called the reception to complaint he said that’s what happens when we book online because they had only one room left so they had to check us in that room where the ac was not working. The receptionist was rude. Then we had to shift the room upon requesting. Overall not a good experience. I don’t have any pictures

they take anither rs 510 for deluxe room i was provided the notmal room where i have booked the deluxe and when i mentioned this to reception they charged me more 510 rs . two things i wanna say first i will never book this hotel again and second i will never book

Room was so small, and shower is just above to pot. There was not enough space to get shower, it was very messy room. I will not recommend to anyone.

Dirty room walls are very dirty never visit again .... dirty room walls are very dirty n smelly rooms so i don’t visit again

receptionist mobile number or telephone number not in room room is normal not a deluxe not ac Remote

Firstly they denied checkin a bit early even they had rooms available at that time and it was clearly mentioned in the booking that I can checkin upto 2 hours before. She asked to pay extra if wanted early checkin. Secondly, there is no landline available in the room to connect with the reception or room service. No parking space. Overall not a good experience