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Review Of The Royal Retreat Hotel0123401234

Paschim Vihar, Delhi

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    3.3
    Good

    108 Ratings, 33 Reviews

    excellent
    34%
    very good
    11%
    average
    24%
    poor
    10%
    bad
    20%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 2
    • 3
    • 1
    • 5
    • 4
    • 5
    • 1
    • 5
    • 3
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    We are using generative AI to show you summarised user review

    Reviews Summary

    Powered by Myra.AI

    Guests appreciate the good location and friendly staff, with some noting excellent service and clean accommodations. However, there are recurring complaints about the cleanliness of bathrooms, small room sizes, and maintenance issues like AC problems. While some enjoyed pleasant stays, others faced frustrating experiences with staff, particularly regarding early check-ins and room quality. Overall, mixed feedback highlights room conditions and staff professionalism.

    Sort by:

    Positive first
    2.0

    Poor Stay

    rakesh k.

    Very small room

    Travel Month: Oct 2025

    Room: Day use Room with Wifi From 12 PM to 5 PM

    4.0

    Good Stay

    amit.

    4

    Travel Month: Sep 2025

    Room: Luxury Room with Wifi From 12 PM to 5 PM

    2.0

    Poor Stay

    sukrit c.

    I checked in at 1 PM and was first given a very small room. I requested a change, but the second room had the AC dripping directly onto the bed and the bathroom was also in poor condition. I spoke with three different staff members to raise a complaint and request another room, but they kept offering me only small rooms. One staff member even told me that they don’t provide bigger rooms for MakeMyTrip bookings. Finally, I had to contact MakeMyTrip customer care, and only then was I moved to a bigger room. Unfortunately, even that room had issues—the bathroom was again in terrible condition, and the towels and bedsheets had visible stains. Overall, a very disappointing stay.

    Travel Month: Sep 2025

    Room: Classic room

    4.0

    Good Stay

    jyoti p.couple

    My last stay here was good. I came along with my partner for a single night stay. The staff's behaviour was well towards us. Good experience overall!

    Travel Month: Aug 2025

    Room: Classic room

    • user photos
    • user photos
    5.0

    Excellent Stay

    kaluram m.couple

    Hotel rooms are very clean & good facilities. Hotel staff behaviour is very good, polite & helpfull. Hotel rooms are very clean & good facilities. Hotel staff behaviour is very good, polite & helpfull.

    Travel Month: Aug 2025

    Room: Classic room

    5.0

    Excellent Stay

    sukrit c.

    We had a great stay, check in was good , even they gave me early check in although it was 1 hour only but it was a life saver for me coz of the travel I did I was exhausted

    Travel Month: Aug 2025

    Room: Classic room

    3.0

    cleanliness

    prince.couple

    The washroom was not clean. water was not passing through the sewer line and blankets are not clean The washroom was not clean. water was not passing through the sewer line and blankets are not clean.

    Travel Month: Jul 2025

    Room: Classic room

    5.0

    Excellent Stay with Great Location and Clean Rooms

    shivansh r.couple

    The stay was really comfortable and pleasant. The staff was polite and quick to respond to any requests. The room was clean and exactly as shown in the pictures. The location was perfect, close to metro and good eateries. I’d definitely recommend this hotel for a peaceful stay

    Travel Month: Jun 2025

    Room: Classic room

    • user photos
    2.0

    charge extra money

    pawan s.couple

    if you are doing your check in at 1 pm only book this hotel because they will charge you extra 500 for early check in even if they have many rooms available but still they will charge this amount or check in at 1pm

    Travel Month: Jun 2025

    Room: Classic room

    3.0

    Average Stay

    raj p.

    Room was okay...but in the lobby smells very bad

    Travel Month: Jun 2025

    Room: Classic room

    1.0

    hookup sta

    mohit b.couple

    the room was clean but the bathroom was dirty, staff was creepy and went out of their way to make us unwelcomed

    Travel Month: Jun 2025

    Room: Classic room

    5.0

    "The staff were incredibly friendly and helpful,Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service.

    dugu t.couple

    Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service. it waa good

    Travel Month: Jun 2025

    Room: Classic room

    • user photos
    1.0

    Terrible Stay

    hunny s.

    Ac not woring. Switch off all lights. Can you please call me. Otherwise i can’t use mmy. Mmt

    Travel Month: Jun 2025

    Room: Classic room

    2.0

    Poor Stay

    pari k.

    I went there before booking my stay they said the price then I booked and the price went down. When I went in there again the receptionist said the booking hasn’t been confirmed we have to wait. When we checked into the hotel the AC was not working there was no ventilation and when I called the reception to complaint he said that’s what happens when we book because they had only one room left so they had to check us in that room where the AC was not working. The receptionist was rude. Then we had to shift the room upon requesting. Overall not a good experience

    Travel Month: Jun 2025

    Room: Classic room

    1.0

    Terrible Stay

    pari k.

    I went there before booking my stay they said the price then i booked from makemytrip and the price went down. When i went in there again the receptionist said the booking hasn’t been confirmed we have to wait. When we checked into the hotel the ac was not working there was no ventilation and when i called the reception to complaint he said that’s what happens when we book online because they had only one room left so they had to check us in that room where the ac was not working. The receptionist was rude. Then we had to shift the room upon requesting. Overall not a good experience. I don’t have any pictures

    Travel Month: Jun 2025

    Room: Classic room

    1.0

    Worst worst worst

    sahil p.couple

    they take anither rs 510 for deluxe room i was provided the notmal room where i have booked the deluxe and when i mentioned this to reception they charged me more 510 rs . two things i wanna say first i will never book this hotel again and second i will never book

    Travel Month: Jun 2025

    Room: Deluxe Room

    1.0

    Terrible Stay

    jeet.

    Room was so small, and shower is just above to pot. There was not enough space to get shower, it was very messy room. I will not recommend to anyone.

    Travel Month: Jun 2025

    Room: Classic room

    2.0

    dirty room walls are very dirty n smelly rooms so i don’t visit again

    tajinder b.couple

    Dirty room walls are very dirty never visit again .... dirty room walls are very dirty n smelly rooms so i don’t visit again

    Travel Month: May 2025

    Room: Classic room

    5.0

    Excellent Stay

    md n.couple

    receptionist mobile number or telephone number not in room room is normal not a deluxe not ac Remote

    Travel Month: Apr 2025

    Room: Deluxe Room

    2.0

    Staff not professional

    saurav i.couple

    Firstly they denied checkin a bit early even they had rooms available at that time and it was clearly mentioned in the booking that I can checkin upto 2 hours before. She asked to pay extra if wanted early checkin. Secondly, there is no landline available in the room to connect with the reception or room service. No parking space. Overall not a good experience

    Travel Month: Mar 2025

    Room: Deluxe Room

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