Coastal Grand Resort boasts a stunning location with picturesque views of tea gardens and a serene atmosphere. Many guests appreciated the hardworking staff, particularly Gajan, Siva, and Kevin, as well as the delicious complimentary breakfast. However, numerous reviews pointed out issues like under-maintained rooms, inconsistent hot water supply, and poor food quality for lunch and dinner. While the location and staff are frequently praised, the property faces concerns over its upkeep and overall amenities.