Hotel Astoria Residency

Hotel Astoria Residency has replied on Wed Nov 12 11:41:24 IST 2025

Dear Guest, Thank you for taking the time to share your valuable feedback. We’re delighted to know you enjoyed our clean rooms, courteous staff, and central location in Ooty. We appreciate your suggestion regarding 24x7 hot water and will certainly look into improving this for better guest convenience. We look forward to welcoming you again soon for another pleasant stay. Warm regards, The Astoria Residency, Ooty Team

Hotel Astoria Residency has replied on Sat Oct 11 15:59:53 IST 2025

Dear Guest, Thank you so much for your wonderful feedback. We’re delighted to know that you and your family had a comfortable stay and appreciated our prime location, courteous staff, and well-maintained facilities. Your kind words about our cleanliness and hospitality truly mean a lot to us. We look forward to welcoming you again for another pleasant stay. Warm regards, Astoria Residency Team

Hotel Astoria Residency has replied on Sat Oct 11 16:02:03 IST 2025

Dear Guest, We’re truly sorry to hear about your unpleasant experience during your stay. Please accept our sincere apologies for the inconvenience caused. Cleanliness and guest comfort are top priorities for us, and we will immediately investigate the concern regarding the bedsheet and blanket to ensure such issues do not recur. Regarding hot water and tea service, we’ll review our morning operations to make sure these facilities are made available promptly for our guests. We value your feedback as it helps us improve our service standards, and we hope you may consider giving us another opportunity to serve you better in the future. Warm regards, Astoria Residency Team

Hotel Astoria Residency

Dear Guest, We sincerely apologize for any inconvenience you may have experienced during your stay. However, we would like to clarify a few points regarding your feedback. The room provided to you was cleaned and prepared prior to check-in, ensuring hygiene standards were met. Regarding the TV, our team had informed you that we could activate channels in your preferred language upon request. Since no specific request was made, the default channels remained as they were. We also wish to mention that two towels were placed in your room at check-in, and during checkout, one was found missing. Our staff simply inquired about it politely as part of our standard procedure, with no intention to cause discomfort. We always strive to provide a pleasant and respectful experience for every guest, and we regret that this situation led to a misunderstanding. Your feedback is valuable and will help us improve our communication further. Warm regards, Astoria Residency

Hotel Astoria Residency has replied on Thu Sep 18 11:35:14 IST 2025

Dear Guest, Thank you for your kind words. We’re delighted to know you enjoyed our friendly staff, well-maintained ambience, and central location. Your appreciation means a lot to us, and we look forward to welcoming you again soon. Warm regards Astoria Residency

Hotel Astoria Residency has replied on Thu Sep 18 11:34:05 IST 2025

Dear Guest, Thank you for choosing to stay with us and for taking the time to share your detailed feedback. We’re delighted to know you appreciated the behavior of our staff, the cleanliness of the rooms, the amenities, and our convenient location with parking facilities. At the same time, we sincerely regret the inconvenience you faced regarding the booking and occupancy clarification. We understand how important it is for families to have a smooth and hassle-free check-in, especially when traveling with children. We will certainly review our communication process with booking platforms to ensure better clarity and to avoid such situations in the future. We also take note of your comments about room space and will work towards setting more accurate expectations through our listings. While we currently don’t have a restaurant in-house, we are glad you found nearby dining options convenient. Your feedback is very valuable to us, and we truly hope to have the opportunity to welcome you and your family again for a more seamless experience. Warm regards, The Astoria Residency Team

Hotel Astoria Residency has replied on Tue Sep 09 16:01:14 IST 2025

Dear Guest, Thank you for sharing your experience with us. We’re glad to know that you found your stay good and the rooms neat. However, we sincerely regret the disappointment caused regarding room allocation. We understand your concern about preference in bookings and assure you that we value all our guests equally, regardless of how the booking is made. Room allocation, especially for view rooms, depends on availability at the time of check-in, and we apologize if this was not clearly communicated during your stay. Your feedback is important to us, and we will certainly work on ensuring better transparency and guest satisfaction in the future. We truly hope to welcome you again and provide you with a more seamless experience. Warm regards, Astoria Residency Team

Hotel Astoria Residency has replied on Tue Aug 26 17:20:27 IST 2025

Dear valued guest, we thank you for your valuable feedback, we look forward to welcoming you back soon warm regards, Astoria Residency team ooty

Hotel Astoria Residency has replied on Wed Aug 20 11:59:37 IST 2025

Dear Guest, Thank you for taking the time to share your feedback. We’re happy to hear that you enjoyed the cleanliness and ambience of our hotel. We truly appreciate your suggestion regarding special decorations for our honeymoon package rooms. Your feedback is valuable, and we will certainly work on enhancing this to make the experience even more memorable for our honeymoon guests. We look forward to welcoming you again and providing you with an even better stay.

Hotel Astoria Residency has replied on Mon Jul 14 12:36:17 IST 2025

Dear Guest, Thank you so much for your kind words! We’re delighted to hear that you had a pleasant and comfortable stay with us in the heart of Ooty. It’s wonderful to know you found the place clean, cozy, and well-maintained. We truly appreciate your recommendation for families and look forward to welcoming you again soon! Warm regards, Astoria Residency

Hotel Astoria Residency has replied on Sat Jun 21 12:28:50 IST 2025

Dear guest, Thank you so much for your kind words and recommendation! We're thrilled to hear that you found our hotel to be clean, hygienic, and excellent in terms of value. It's always our goal to provide a comfortable and satisfying experience for all our guests. We truly appreciate your support and look forward to welcoming you or your sir again in the future! Warm Regards Farook Ahamed Astoria Residency, Ooty

Hotel Astoria Residency has replied on Mon Jun 16 12:32:56 IST 2025

Dear guest, Thank you for sharing your feedback! We're glad to know you enjoyed the location, amenities, and room service. We understand that the lack of food availability caused some inconvenience, and we appreciate you bringing this to our attention. We're actively looking into ways to improve the dining options for our guests. We hope to welcome you back for an even better experience next time! Warm Regards Farook Ahamed Astoria Residency, Ooty

Hotel Astoria Residency

Dear guest, Thank you so much for your kind words! We're thrilled to hear that you had one of your best stays with us and that our amenities, cleanliness, and staff service exceeded your expectations. Your suggestion regarding breakfast variety is truly valuable — we appreciate the feedback and will certainly explore adding more regional options to enhance the dining experience. We look forward to welcoming you again soon! Warm Regards Farook Ahamed Astoria Residency, Ooty

Hotel Astoria Residency has replied on Thu Jun 12 14:00:22 IST 2025

Dear guest, Thank you so much for taking the time to share your feedback about your stay at Astoria. We're delighted to hear that you had an awesome experience overall and that our receptionist and staff made a positive impression with their warm hospitality and attentiveness. We truly appreciate your kind words about the service and facilities. However, we're sorry to hear about the issue with the blanket in your suite. Please accept our sincere apologies for any inconvenience caused. We’ll certainly look into this matter and ensure our housekeeping team takes extra care, especially during damp weather conditions. Your feedback is invaluable in helping us improve, and we're glad it didn't overshadow your overall experience. We hope to welcome you back soon for an even more comfortable and seamless stay. Warm regards, Farook Ahamed Hotel Astoria Residency

Hotel Astoria Residency has replied on Sat Jun 14 12:57:59 IST 2025

Thank you so much for your kind words! We're thrilled to hear that you had a satisfying trip and that our staff and driver made your experience even better. It's great to know the vehicle met your family's needs and expectations. We truly appreciate your feedback and look forward to serving you again on your next journey! Warm regards Farook Ahamed Astoria Residency, Ooty

Hotel Astoria Residency has replied on Tue Sep 09 16:02:51 IST 2025

Dear Guest, We sincerely regret to hear about your unpleasant experience during your stay. Please accept our heartfelt apologies for the inconvenience caused. The behavior you have described from our management and housekeeping team is unacceptable and does not reflect the standards of service we strive to provide. We assure you that this matter has been taken very seriously and is being addressed internally with the concerned team members to prevent any recurrence. While it is true that our property does not have a restaurant, we aim to make up for it with other facilities and attentive service. We are truly sorry if we fell short of your expectations in this regard. Your feedback is extremely valuable to us, and we will take immediate corrective steps. We hope you may consider giving us another opportunity to serve you better in the future. Sincerely, Astoria Residency Team

Hotel Astoria Residency has replied on Tue Jun 03 12:56:10 IST 2025

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to know that you found our hotel well-maintained, appreciated the service from our staff, and enjoyed the spacious rooms and convenient location. We also appreciate you highlighting the hot water timing. Your input is valuable, and we will certainly take it into consideration as we continue working to enhance the guest experience. It was a pleasure having you with us, and we look forward to welcoming you again in the future. Warm regards, Farook Ahamed Astoria Residency

Hotel Astoria Residency has replied on Thu May 29 14:52:02 IST 2025

Dear guest, Thank you for your kind feedback. We are glad to know that you enjoyed our prime location and found our hospitality to your satisfaction. It’s wonderful to hear that you felt the room offered good value for your money. We look forward to welcoming you back to Astoria Residency, Ooty, in the near future! Warm regards, Farook Ahamed D Astoria Residency, Ooty

Hotel Astoria Residency has replied on Thu May 29 14:50:49 IST 2025

Dear guest, Thank you very much for sharing your valuable feedback with us. We are delighted to hear that you found our hotel neat, clean, and well-maintained, and that our staff provided courteous and professional service throughout your stay. We also appreciate your positive remarks about our convenient location. We acknowledge your comment regarding the absence of an in-house restaurant. While we currently do not have this facility, we strive to make your stay comfortable by providing cutlery, a water filter, and complimentary tea and coffee supplies in the rooms. Your feedback is important to us, and we will certainly consider it as we look for ways to enhance our guests’ experience. We hope to welcome you again soon at Astoria Residency, Ooty. Warm regards, Farook Ahamed Astoria Residency, Ooty

Hotel Astoria Residency has replied on Wed May 21 11:42:29 IST 2025

Dear valued guest, we thank you for your valuable feedback, we look forward to welcoming you back soon warm regards, Astoria Residency team ooty