The breakfast was scrumptious, the staff friendly and overall I would have given a 4 star.
However, there was no mention of a smoking penalty of 2500 Rs in the MMT website.
This awareness while booking would have relaxed me, hence a star less (Clear messaging)
Trident
Dear Mr.Digvijoyee Das,
Thank you for taking the time to share your detailed feedback. We’re truly happy to know you enjoyed our breakfast and found our team friendly — your appreciation means a lot to us at Trident, Ooty.
We understand your concern regarding the smoking policy and appreciate you bringing it to our attention. We’ll make sure this information is communicated more clearly on booking platforms moving forward.
We look forward to welcoming you again for an even smoother and more satisfying stay at one of the best hotels in Ooty.
Warm regards,
Naresh Devarajan,
Owner,
Trident, Ooty