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Review Of Buckingham palace group

Dal Lake, Srinagar | About a minute walk to Dal Lake

    User Rating & Reviews

    • everyone
    • couple
    • family
    3.2
    Good

    31 Ratings, 20 Reviews

    excellent
    29%
    very good
    26%
    average
    6%
    poor
    19%
    bad
    19%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 1
    • 1
    • 3
    • 5
    • 4
    • 4
    • 4
    • 4
    • 1

    Rating Categories

    • Location3.7
    • Cleanliness3.6
    • Value For Money2.8
    • Facilities3.0
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    Reviews Summary

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    The property offers a mix of experiences with a few highlights. Guests appreciated the hospitable staff, with some mentioning friendly caretakers and good service. However, many reviews pointed out issues like poor maintenance, broken amenities, and hygiene concerns. The location was described as average, with limited views and facilities. While some guests found it cozy and pleasant for families, others faced challenges with food and overall upkeep. Value for money seems to be a concern for many visitors.

    Sort by:

    Positive first
    3.0

    Review

    gaurav j.family

    In comparison to price we paid, location is ok-ok. Houseboat is also small in size. Along with this amenities is also average

    Travel Month: Apr 2024

    Room: Double Deluxe Room

    Buckingham palace group has replied on Thu Apr 25 17:21:59 IST 2024

    Thanks for the review

    1.0

    Terrible Stay

    ashwin c.loyalty-icon

    Buckingham palace boathouse is a worst condition wash basin is dirty n broken tub is broken toilet is broken no facility of hot water

    Travel Month: Jun 2023 (4-Night Stay)

    Room: Double Deluxe Room

    Buckingham palace group has replied on Fri Jun 23 11:29:52 IST 2023

    Thanks for the review it’s houseboat not a hotel sir housboats have limits things in it

    5.0

    Finding a perfect boat house

    manan d.family

    I came in srinagar with my family and searching for hotels but as the season and because of huge crowd i couldn't find a hotel to stay, then while surfing on makemytrip i found this boat house in my budget and saw photographs i quite like it so i booked it and when i reached here the place is nicer than it looks in photo and the care taker is so polite and friendly

    Travel Month: Jun 2023

    Room: Double Deluxe Room

    • user photos

    Buckingham palace group has replied on Sat Jun 17 09:01:31 IST 2023

    Sir thanks for the review hope to serve you again

    5.0

    Excellent Stay

    sachin.

    Excellent service

    Travel Month: May 2023

    Room: Double Deluxe Room

    Buckingham palace group has replied on Sat Jun 03 11:38:23 IST 2023

    Thank you sir

    1.0

    Terrible Stay

    ramesh c.loyalty-icon

    I need refund for this booking because property owner canceled my booking

    Travel Month: May 2023

    Room: Double Deluxe Room

    Buckingham palace group has replied on Thu May 25 15:21:18 IST 2023

    Dear guest how can you review you have stayed in our property you had a cancellation

    4.0

    Good Stay

    mohit d.family

    Stay is good at this place but they had given only bread butter with tea in breakfast which is not worthful according to the price they had charged during booking.

    Travel Month: Apr 2023

    Room: Double Deluxe Room

    Buckingham palace group has replied on Thu Apr 13 09:10:14 IST 2023

    Dear guest thanks for the review sorry for inconvenience we will look into the matter

    2.0

    Poor Stay

    poonam b.

    The owner was not cooperative. Rest is fine. The room was good but the owner was little harsh so was little sad rest was fine

    Travel Month: Apr 2023

    Room: Double Deluxe Room

    Buckingham palace group has replied on Wed Apr 12 21:21:03 IST 2023

    Dear guest sorry for inconvenience we will look in to the matter

    2.0

    Very old boat house

    richa r.family

    It’s a very old boat house with minimal facility.

    Travel Month: Jan 2023

    Room: Double Deluxe Room

    Buckingham palace group has replied on Wed Feb 08 18:17:44 IST 2023

    Sir we upgraded you to deluxe houseboat

    5.0

    Good location and welcoming hosts

    vansh b.loyalty-icon

    The hosts were very welcoming. Helped us with sightseeing and cabs too

    Travel Month: Jun 2022

    Room: Double Deluxe Room

    Buckingham palace group has replied on Wed Jun 15 11:55:31 IST 2022

    Thanks so much sir we would like to host you again in future

    2.0

    Pathetic service

    kanchan t.family

    We checked inn in the morning and found that there was only one guy with zero staff. He didn't have any staff to cook food, so we decided to have lunch outside at dal lake. Before leaving we requested the assistance to prepare dinner for us but despite that the employee went somewhere without informing us leaving us in middle of water. Then when we got annoyed he told us to order food online and bought us the food in payment. Houseboat was also not up to the mark. I paid for pathetic and uncomfortable stay. pls never book this houseboat. I had free breakfast which i couldn't have as i had to leave early morning, but i didn't get any discount.

    Travel Month: Jun 2022

    Room: Double Deluxe Room

    • user photos
    • user photos
    • user photos

    Buckingham palace group has replied on Fri Jun 17 13:28:09 IST 2022

    Thanks for review mam you didn’t confirm food with us breakfast is free but you check out 5 am at that time kitchen is not open rest we provide you free houkkah and deliver food free of cost thanks

    1.0

    Property was pathetic.

    rajesh.loyalty-iconfamily

    ,property felt decent , poor hospitality and hygiene. Not at all maintained. Bad experience

    Travel Month: May 2022

    Room: Double Deluxe Room

    Buckingham palace group has replied on Wed Jun 15 11:38:50 IST 2022

    Thanks for review we will try to make more comfortable

    4.0

    Good food location and hospitality

    suhrab s.loyalty-iconfamily

    Nice clean rooms, hospitable, good food from lhasa restaurant

    Travel Month: May 2022

    Room: Double Deluxe Room

    Buckingham palace group has replied on Fri Jun 10 07:00:15 IST 2022

    Thank you sir hope to host you again in future

    2.0

    Houseboat description.

    moiz b.family

    The houseboat location is very average, no views from rooms. Houseboat needs immediate repairs. Highly non-maintained. Hygiene is hugely compromised & since doors and windows don't function, safety also is an issue. Seeing the overall houseboat condition, never felt like ordering any food from them.

    Travel Month: May 2022

    Room: Double Deluxe Room

    Buckingham palace group has replied on Sun May 29 20:45:52 IST 2022

    Sir first of all guest like you i haven’t never seeing you booked room as standard only 2 person and you son was as adult for which you didn’t paid still we didn’t charge you anything you take crossing 100 times even we didn’t charge anything for it. Thanks

    4.0

    Good Stay

    abhishek s.family

    Location is great nice place staff is good

    Travel Month: May 2022

    Room: Double Deluxe Room

    Buckingham palace group has replied on Wed Jun 01 08:01:08 IST 2022

    Thanks sir hope to host you again

    5.0

    Wonderful houseboat

    suren n.family

    Lovely people and lovely place.

    Travel Month: Apr 2022 (3-Night Stay)

    Room: Double Deluxe Room

    Buckingham palace group has replied on Tue Apr 26 10:40:23 IST 2022

    Thanks so much sir we would love to serve you again

    2.0

    Rude staff

    sujin v.family

    The staff was very rude. Checked in at 07. 00pm. I wanted some hot water for bathing. Geyser was not available. The staff need to switch on the water heater. There was a powercut at 08. 00. I was informed that the power will be restored in 45 min. But power was restored by 10. 00 pm. The staff was reluctant to switch on the heater.

    Travel Month: Apr 2022

    Room: Double Deluxe Room

    Buckingham palace group has replied on Sat Apr 23 23:26:43 IST 2022

    Dear guest there is huge power cuts in hole kashmir even we use generators for backup in houseboats we have boiler for hot water which we provide evening and morning

    5.0

    Best place to stay

    himanshu j.business

    We are 4 people and we had the sweetest hospital which we never imagined. Despite of all the odds hill and uncle treated us like their family members. Thank you so much for this delightful experience

    Travel Month: Jan 2022

    Room: Double Deluxe Room

    • user photos

    Buckingham palace group has replied on Thu Jan 13 22:23:58 IST 2022

    Thanks so much you were sweetest guest thanks hope to see you again

    5.0

    Good

    rahul k.family

    Good hospitality and nice people

    Travel Month: Jul 2019 (3-Night Stay)

    Room: Double Deluxe Room

    Buckingham palace group has replied on Wed Jul 10 17:16:04 IST 2019

    Thanks for your stay and we would like to serve you again in future

    5.0

    Excellent Stay

    md a.family

    It was a pleasant stay here. Kids loved to stay there. Staff was very nice specially, Mr. Burhan, my kids will never forget his homely hospitality.

    Travel Month: Jun 2019

    Room: Double Deluxe Room

    Buckingham palace group has replied on Tue Jun 25 22:51:22 IST 2019

    Thanks sir we would like to serve you again in future

    5.0

    Excellent Stay

    zill s.couple

    Not upto the expectations but the people there were very good. They had different house boats, did not gave us what is shown in the picture, when asked about the rooms that we booked for they said we have Group of house boats and rooms are available as per availability. Instead of booking online check there and then book.

    Travel Month: Jun 2019

    Room: Double Deluxe Room

    Buckingham palace group has replied on Tue Jun 25 22:54:05 IST 2019

    Thanks sir we would like to serve you again in future. Sir we have group of houseboat in a lake and house boat is provided as per room selection and the room you have booked was standard thanks again.

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