Stayed at Antique Regency from 11th October to 12th October. The veg food tasted good, but the Pomfret fish fry was below average. The complementary breakfast had many options but except the orange juice, the taste of most items was just average.
I booked a deluxe room, but the room quality did not match the category at all. The balcony was dirty, and shockingly, a used cloth from a previous guest was left there, which was very unhygienic. The room had a damp smell, and even after requesting a room freshener spray, the odor remained.
The room service staff were polite and responsive, but at the reception, while one lady staff member was well mannered, the male staff was indifferent and not welcoming. They are very strict about checkout timing, but slow in generating the final bill, which caused unnecessary delay during departure.
Antique Regency has replied on Thu Oct 16 15:16:15 IST 2025
Dear Nabamita Mukherjee,
Thank you for taking the time to share your detailed feedback about your recent stay with us. We sincerely apologize for the issues you faced regarding room cleanliness, odor, food quality, and your experience at the reception. Your concerns have been noted seriously, and we are already reviewing these areas to ensure immediate improvement.
We’re glad to hear that you appreciated the polite and responsive behavior of our room service team, and we will work to ensure the same level of hospitality across all departments.
We truly apologize once again for the inconvenience caused and hope you may consider giving us another opportunity to offer you a much better experience.
Warm regards,
Reservation Manager.
Antique Regency.