⭐ Rating: 1/5
We stayed at Bangla Queen for 2 days, and while the room quality was good, the overall experience left a very bad impression.
Let’s start with the basics — we checked in around 9 PM, even though the standard check-in time was 11 AM, and absolutely no one at the reception seemed to care. There was no welcome greeting, no welcome drink, no courtesy shown at all. The food was average at best — definitely could have been better considering the hype around the place.
But the real disappointment came during checkout. The official checkout time was 9:30 AM. Around 10:00 AM, while we were getting ready for the Durga Ashtami puja (being Bengalis, it’s an important day for us), the reception called repeatedly and in a very rude tone, asked us to vacate the room immediately. When we went down to the reception, there was no sense of professionalism or basic courtesy — instead, we were spoken to disrespectfully and insulted for taking 10 extra minutes.
We clearly told them that hospitality is not about room rent — it’s about respect and attitude. We’ve waited hours for check-ins at water villas and beach villas in the Maldives, where a single night costs ₹80,000–₹90,000, yet we were treated with utmost politeness there. But here, at Bangla Queen, for a ₹2,000 room, we were made to feel like a burden.
The staff desperately needs training in hospitality and guest handling. A little empathy and courtesy go a long way, especially in the service industry. Sadly, this hotel fails miserably on that front.