One of the worst stays I’ve ever had—especially disappointing from a brand like Vivanta.
The reception staff were unprofessional, visibly frustrated with each other, and extremely unwelcoming. The room and corridors had a foul smell that even their own staff couldn’t stand. Room spray was of no help at all.
The morning buffet experience was equally unpleasant. The restaurant area was dirty, with spills left unattended, making the place look like a mess. When I pointed it out, the staff reacted with irritation, showed no courtesy, and behaved as though they were doing guests a favor.
Overall, this was a shockingly poor experience. I have never encountered such low standards at any hotel before. Truly unacceptable, more so from a hotel that carries the Vivanta name Vivanta – A Name, But No Standards.Worst Hotel Experience