If you want to spoil your vacation, you can visit this place.
Rooms:- Furnitures looks like some 30 years old. No real cleanliness. Rooms are full of insects, when asked, reply was it's lake side resort, so it will be like this.
Location:- When we visited, swimming pool construction was ongoing due to which the complete area is full of workers and mud, don't understand why they accommodate guests when there is lot of disturbance in the area. So we could hardly come out for walk to see the surroundings. Also there were locals talking in groups due to which family doesn't feel comfortable to come out.
Service:- there was a boat ride in the package which was scheduled for 8am in the morning. we reached on spot at 8am, but it felt like no staff in resort were awake, they made us wait for around 1 hour, after which boat driver arrived. We had lot of plans for the day, we got pissed off because of this lack of responsibility, we then cancelled the boat ride and asked for checkout. Also I could see that all guests were complaining about their lack of responsibility.
Money:- We paid around But stay is only worth for 1500rs, not more than that with our experience staying in other resorts including staying at more premium location than this.
Food:- Food was tasty, that is the only thing I see good in the resort.
Vembanad Village Backwater Resort has replied on Wed May 14 17:05:44 IST 2025
Thank you for taking the time to share your detailed feedback. We're truly sorry to hear that your experience at the resort was not as expected. Please accept our sincere apologies for the inconvenience you faced with the room conditions, cleanliness, and service delays. Your comments about the ongoing construction, lack of responsiveness, and discomfort caused are valid concerns, and we deeply regret any disruption it caused to your holiday plans.
We do acknowledge and appreciate your kind words about the food, and we’re glad that part of your stay met expectations. Your feedback is extremely valuable and has been shared with the management team to ensure immediate attention and corrective action. We are committed to improving the guest experience and hope we have an opportunity to serve you better in the future.