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Review Of Timber Trail Heights and Terraces

Name: Timber Trail Heights and Terraces
Address: Parwanoo, Himachal Pradesh., Kasauli, 173220, IN
Price range: Timber Trail Heights and Terraces Price starts at INR 12,000/Night
Rating: 4

Khadin, Kasauli

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User Rating & Reviews

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4.0

Very Good

778 Ratings, 494 Reviews

excellent

42%

very good

32%

average

15%

poor

bad

Last 10 Customer Ratings (Latest First)

Rating Categories

Hospitality4.3
Facilities3.9
Food4.2
Room3.9
Cleanliness4.2
Value For Money3.5

We are using generative AI to show you summarised user review

Reviews Summary

Timber Trail Heights offers a unique experience with its stunning cable car access that provides breathtaking valley views. Guests rave about the delicious food and the cooperative staff that enhance the overall stay. The property features spacious rooms, indoor and outdoor games, and a serene environment perfect for relaxation. The thrilling cable car ride makes it a great family getaway, despite some mentions of food prices being a bit steep. Enjoy the peaceful ambiance and natural beauty surrounding this remarkable property.

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5.0

Excellent Stay

divya j.group

I booked my stay at Timber Trail Heights and Terraces through the MakeMyTrip app and the booking process was very smooth and convenient. The property is beautiful with amazing views, clean rooms, and good facilities. The food was tasty with decent variety. Overall, it was a memorable and comfortable stay under budget, and I would definitely recommend it to others.

Travel Month: Aug 2025

Room: Junior Suites With Balcony

Timber Trail Heights and Terraces has replied on Thu Sep 04 13:56:57 IST 2025

Dear Guest, Thank you so much for taking the time to review us . We are delighted to learn that you had a wonderful experience at hotel. We are glad that you enjoyed our hospitality,food at the property. I have shared your generous comments with the entire team for whom it will be a great source of encouragement to continue in their efforts and exceed guest expectations. Thank you once again for your high recommendation. Warm Regards, Sanjiv Kumar. Front Office Manager.

2.0

BEWARE MONKEY MENANCE AT HE RESORT

vineet b.family

Monkey Menace.....we were unable to use the balcony are as the monkeys were regularly sitting int he balcony ...One of the monkeys even entered the room and took away the eatables.....Also the monkeys used the balcony area to defecate.... The expectation of having a balcony room facing the valley and enjoying nature beauty by sitting the open turned out to be a horror experience.

Travel Month: Aug 2025

Room: Super Deluxe Room with Balcony

Timber Trail Heights and Terraces has replied on Thu Sep 04 14:01:27 IST 2025

Dear Mr. Bhatia, Greetings from Timber Trail Height & Terrace! Guest satisfaction and happiness are always the utmost priority. We apologize for the inconvenience caused to you. Your concerns have been noted and sent to action-taking authorities to be looked into also we take complete accountability for our inadequate services and promptly resolving the drawbacks at our end. Warm regards, Front Office Manager.

1.0

Terrible Stay

abhinav b.family

Very unpleasant experience. Property badly needs maintenance. Going to this property from past 20 years but this time the experience was not good. Lights were not working, regulator of fan was almost broken, and bathroom felt like it was 40 years old. Water from the shower was not coming properly. I ordered a cake and it came 4 hours late. Food was sub standard.

Travel Month: Jul 2025

Room: Junior Suites With Balcony

Timber Trail Heights and Terraces has replied on Tue Aug 12 16:32:49 IST 2025

Dear Mr. Bansal, Greetings from Timber Trail Height & Terrace! Guest satisfaction and happiness are always the utmost priority. We apologize for the inconvenience caused to you. Your concerns have been noted and sent to action-taking authorities to be looked into also we take complete accountability for our inadequate services and promptly resolving the drawbacks at our end. Warm regards, Front Office Manager

5.0

Great Experience 😃

sandeep s.couple

Good Staff , beautiful location, food quality excellent, , Dubara jana pasand karyu ga . good acti Good Staff , beautiful location, food quality excellent, , Dubara jana pasand karyu ga . good activity

Travel Month: Jul 2025

Room: Junior Suites With Balcony

Timber Trail Heights and Terraces has replied on Sun Jul 20 15:55:53 IST 2025

Dear Mr. Sharma, Thank you so much for taking the time to review us . We are delighted to learn that you had a wonderful experience at hotel. We are glad that you enjoyed our hospitality,food at the property. I have shared your generous comments with the entire team for whom it will be a great source of encouragement to continue in their efforts and exceed guest expectations. Thank you once again for your high recommendation. Warm Regards, Sanjiv Kumar. Front Office Manager.

3.0

Average experience

rahul b.couple

Not so nice experience..were expecting swimming pool in the property and outdoor activities were chargeable .service and food was good.

Travel Month: Jun 2025

Room: Junior Suites With Balcony

Timber Trail Heights and Terraces has replied on Thu Jul 03 11:07:41 IST 2025

5.0

Excellent Stay

akansha m.

Property was amazing, food was so so delicious and hospitality was excellent

Travel Month: Jun 2025

Room: Junior Suites With Balcony

Timber Trail Heights and Terraces has replied on Wed Jun 25 16:29:37 IST 2025

Dear Ms. Mishra, Thank you so much for taking the time to review us . We are delighted to learn that you had a wonderful experience at hotel. We are glad that you enjoyed our hospitality,food and views from the property. I have shared your generous comments with the entire team for whom it will be a great source of encouragement to continue in their efforts and exceed guest expectations. Thank you once again for your high recommendation. Warm Regards, Sanjiv Kumar. Front Office Manager

5.0

Excellent Stay

shray k.family with 1 kid

Location was prime very easy to access the property.going to a property to stay on cable car 🚠 was unique experience. Staff was very humble and service was 5star.

Travel Month: Jun 2025

Room: Deluxe Room - Terrace Wing

Timber Trail Heights and Terraces has replied on Sun Jul 20 15:56:38 IST 2025

Dear Mr. Kashyap, Thank you so much for taking the time to review us . We are delighted to learn that you had a wonderful experience at hotel. We are glad that you enjoyed our hospitality,food at the property. I have shared your generous comments with the entire team for whom it will be a great source of encouragement to continue in their efforts and exceed guest expectations. Thank you once again for your high recommendation. Warm Regards, Sanjiv Kumar. Front Office Manager.

5.0

Excellent Stay

pankaj s.

It was a wonderful experience. Hotel hospitality is excellent. Restaurant food quality is excellent.

Travel Month: Jun 2025

Room: Junior Suites With Balcony

Timber Trail Heights and Terraces has replied on Wed Jun 25 16:30:41 IST 2025

5.0

A perfect place for vacation

bhavana b.family

lovely property and very courteous staff. perfect getaway from busy, noisy routine. awesome food to complete your vacation

Travel Month: Jun 2025

Room: Junior Suites With Balcony

Timber Trail Heights and Terraces has replied on Wed Jun 25 16:31:28 IST 2025

Dear Ms. Bhatia, Thank you so much for taking the time to review us . We are delighted to learn that you had a wonderful experience at hotel. We are glad that you enjoyed our hospitality,food and views from the property. I have shared your generous comments with the entire team for whom it will be a great source of encouragement to continue in their efforts and exceed guest expectations. Thank you once again for your high recommendation. Warm Regards, Sanjiv Kumar. Front Office Manager

5.0

Excellent Stay

dinesh m.family with 1 kid

My stay with the family is excellent .......The service provided by the Hotel is beyond the words ....The scerenic view from the Hotel is unimaginable. We cannot think of better holiday than this place ...We always recommend our near and dear to go for this property ....Perfect place ....to go 👍👍👍👍

Travel Month: May 2025

Room: Deluxe Room - Terrace Wing

Timber Trail Heights and Terraces has replied on Fri Jun 13 13:57:50 IST 2025

Dear Malik, Thank you so much for taking the time to review us . We are delighted to learn that you had a wonderful experience at hotel. We are glad that you enjoyed our hospitality,food ans views from the property. I have shared your generous comments with the entire team for whom it will be a great source of encouragement to continue in their efforts and exceed guest expectations. Thank you once again for your high recommendation. Warm Regards, Sanjiv Kumar

1.0

bad service

rajneesh l.family with 2 kids

Timble trail service was not nice, the glass door literally broke 😮😮. They asked me to pay for it. What is this behaviour. Don't go

Travel Month: May 2025

Room: Super Deluxe Room with Balcony

Timber Trail Heights and Terraces has replied on Fri Jun 06 18:25:38 IST 2025

Dear Mr. Lunia, Greetings from Timber Trail Height & Terrace! Guest satisfaction and happiness are always the utmost priority. We apologize for the inconvenience caused to you. i would like to inform you that at the time of check in it was not broken and it was broken during your stay although Your concerns have been noted and sent to action-taking authorities to be looked into also we take complete accountability for our inadequate services and promptly resolving the drawbacks at our end. Warm regards, Front Office Manager Sanjiv Kumar.

4.0

pleasant stay

tanu d.family with 1 kid

It was a good stay.. rooms were spacious.. view was good.. the play area was quite large however the food was average as compared to the room tariff

Travel Month: May 2025

Room: Super Deluxe Room with Balcony

Timber Trail Heights and Terraces has replied on Fri Jun 06 18:08:25 IST 2025

Dear Mr. Sharma, Greetings from Timber Trail Height & Terrace! Guest satisfaction and happiness are always the utmost priority. We apologize for the inconvenience caused to you. Your concerns have been noted and sent to action-taking authorities to be looked into also we take complete accountability for our inadequate services and promptly resolving the drawbacks at our end. Warm regards, Front Office Manager Sanjiv Kumar

3.0

Average Stay

arun y.

Room ka AC bhi kaam nhi kr rha tha .Average khana tha but bahut costly tha

Travel Month: May 2025

Room: Junior Suites With Balcony

Timber Trail Heights and Terraces has replied on Wed Jun 04 14:25:57 IST 2025

Dear Mr. Yadav, Greetings from Timber Trail Height & Terrace! Guest satisfaction and happiness are always the utmost priority. We apologize for the inconvenience caused to you. Your concerns have been noted and sent to action-taking authorities to be looked into also we take complete accountability for our inadequate services and promptly resolving the drawbacks at our end. Warm regards, Front Office Manager Sanjiv Kumar.

3.0

Nice resort but average facility

gaurav n.family with 1 kid

Resort is good but facilities not upto the mark as per the price they charged. Fruit basket which make my trip described was not provided. Fridge was not working. No door stopper. Though staff was very helpful. Overall its a nice place with some facility limitation.

Travel Month: May 2025

Room: Junior Suites With Balcony

Timber Trail Heights and Terraces has replied on Wed Jun 04 14:26:26 IST 2025

Dear Mr. Narula, Greetings from Timber Trail Height & Terrace! Guest satisfaction and happiness are always the utmost priority. We apologize for the inconvenience caused to you. Your concerns have been noted and sent to action-taking authorities to be looked into also we take complete accountability for our inadequate services and promptly resolving the drawbacks at our end. Warm regards, Front Office Manager Sanjiv Kumar.

4.0

good experience

vitesh.family

Nice pic and beautiful weather

Travel Month: May 2025

Room: Super Deluxe Room with Balcony

Timber Trail Heights and Terraces has replied on Wed May 28 11:25:01 IST 2025

Dear Vitesh, Thank you so much for taking the time to review us . We are delighted to learn that you had a wonderful experience at hotel. We are glad that you enjoyed our hospitality,food ans views from the property. I have shared your generous comments with the entire team for whom it will be a great source of encouragement to continue in their efforts and exceed guest expectations. Thank you once again for your high recommendation. Warm Regards, Sanjiv Kumar Front Office Manager

3.0

Average Stay

sanjay k.

Property location is very good but it read the major renovations. The management should spend some money when they take such high charges for rooms. Structure,room decor,furniture etc need a major attention/overhaul

Travel Month: May 2025

Room: Junior Suites With Balcony

Timber Trail Heights and Terraces has replied on Wed May 28 11:13:08 IST 2025

Dear Mr. Khatri, Greetings from Timber Trail Height & Terrace! Guest satisfaction and happiness are always the utmost priority. We apologize for the inconvenience caused to you. Your concerns have been noted and sent to action-taking authorities to be looked into also we take complete accountability for our inadequate services and promptly resolving the drawbacks at our end. Warm regards, Front Office Manager Sanjiv Kumar

5.0

Excellent Stay

kiaan d.family with 2 kids

Excellent stay at the Timber trail heights with fantastic views amidst lush green pine trees. The cable car approach was exciting and awesome. Food was good but limited in range. The staff were very helpful and courteous right from Reception, housekeeping and room service besides the restaurant. Activities for all ages both inhouse and outsourced ensured a great holiday

Travel Month: May 2025

Room: Junior Suites With Balcony

Timber Trail Heights and Terraces has replied on Wed May 28 11:23:25 IST 2025

Dear Dutta, Thank you so much for taking the time to review us . We are delighted to learn that you had a wonderful experience at hotel. We are glad that you enjoyed our hospitality,food and views from the property. I have shared your generous comments with the entire team for whom it will be a great source of encouragement to continue in their efforts and exceed guest expectations. Thank you once again for your high recommendation. Warm Regards, Sanjiv Kumar Front Office Manager

4.0

Greatttt Tripppp

roopinder g.family

It was fun and good with brilliant service and nice location and wonderful food.The breakfast was tasty as well.

Travel Month: May 2025

Room: Junior Suites With Balcony

Timber Trail Heights and Terraces has replied on Sat May 10 14:34:22 IST 2025

Dear Mr. Gill, Greetings from Timber Trail Heights and Terraces! Thank you for taking out time to share your feedback with us. We are delighted to know that you had a some memorable movements with us. Your kind words are received with humility by our team. Looking forward to serving you again. Warm Regards, Sanjiv Kumar Front Office Manager

3.0

Average Stay

nitish g.family with 1 kid

The stay was average just because of location of property. The service is horrible and i am not saying this based on any one particular incident but a lot of them. Staff is unprofessional and room service is quite slow. The property needs some renovation as our door lock was broken, balcony door stopper was broken and hanging from door. The only positive was the big balcony.

Travel Month: Apr 2025

Room: Junior Suites With Balcony

Timber Trail Heights and Terraces has replied on Wed Apr 30 16:49:58 IST 2025

Dear Mr. Gupta, Greetings from Timber Trail Height & Terrace! Guest satisfaction and happiness are always the utmost priority. We apologize for the inconvenience caused to you. Your concerns have been noted and sent to action-taking authorities to be looked into also we take complete accountability for our inadequate services and promptly resolving the drawbacks at our end. Warm regards, Front Office Manager Sanjiv Kumar

1.0

wrong location on hotel website/google/MMT

akash g.couple

Location you get will take you directly to uphill at hotel.rooms are very basic yer big enough and have great views.manager sanjeev kumar is most terrible person i ever dealt with.

Travel Month: Apr 2025

Room: Junior Suites With Balcony

Timber Trail Heights and Terraces has replied on Wed Apr 30 16:55:18 IST 2025