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Review Of The Fern Surya Resort Kasauli Hills, Dharampur0123401234

Manjher, Kasauli

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    4.1
    Very Good

    1075 Ratings, 630 Reviews

    excellent
    50%
    very good
    31%
    average
    11%
    poor
    4%
    bad
    4%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 4
    • 4
    • 5
    • 4
    • 4
    • 4
    • 5
    • 3
    • 5

    Rating Categories

    • Hospitality4.1
    • Facilities3.7
    • Food4.1
    • Room3.8
    • Cleanliness4.1
    • Value For Money3.9

    Sort by:

    Positive first
    4.0

    Good Hotel

    kapil m.family with 2 kids

    good food, great view, nice hotel....

    Travel Month: Oct 2025

    Room: Winter Green Room

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    4.0

    Good Stay

    jaskaran s.solo

    Room was below average but they allowed very late check-in so full marks for service but 2/5 for room

    Travel Month: Oct 2025

    Room: Winter Green Room

    5.0

    Excellent Stay

    naresh k.couple

    We came here with the family on October 10, 25. The atmosphere here is very good. The food here is very good, the behavior of the staff here is good to friends, it was very nice to spend time here with the family. The room is clean and open. The atmosphere is like home. I will come here every time with my family. The children were very agitated. I insit everyone to come here. I'll give you five stars.

    Travel Month: Oct 2025

    Room: Winter Green Room

    4.0

    Fern Surya Kasauli Stay

    lav g.family

    I stayed in the room number 503. It is a family room with two rooms connected and sitting area. The stay was good. The hospitality was good. Food was good.

    Travel Month: Oct 2025

    Room: Winter Green Room

    5.0

    Good Stay

    sarthak g.family

    My stay at this hotel was average and did not fully meet expectations. The room felt quite small for the price charged, making it a little expensive compared to other options nearby. There was also an unpleasant smell in the room that never completely went away, which affected comfort. The breakfast service was slow, and although the spread was okay, it took too long for food to be replenished. The staff was polite, but overall the experience could have been better. With some improvements in room quality, pricing, and food service, this hotel could offer much more value.

    Travel Month: Sep 2025

    Room: Winter Green Room

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    5.0

    fun club room very nice

    sagar a.couple

    Very nice experience and comfortable stay..really enjoyed it..housekeeping department was very helpful ..dileep and anjali were very helpful

    Travel Month: Aug 2025

    Room: Winter Green Premium Room

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    4.0

    Decent stay incl. of breakfast and dinner

    rohit a.family

    The property is located way before Kasauli / Dharampur hence there is a difference in weather. The food and amenities were great. We had a fabulous dinner, though I would recommend them to YouTube how to make Dal Makhni. They have a Starbucks and Burger King as well in the property premises

    Travel Month: Aug 2025

    Room: Winter Green Room

    The Fern Surya Resort Kasauli Hills, Dharampur has replied on Thu Aug 28 00:39:33 IST 2025

    Dear Rohit Agrawal, It's encouraging to read your review about our property's location, food, amenities, and the dining establishments available. We've noted your comment regarding our Dal Makhni recipe and truly appreciate your suggestion. Your feedback is valuable and helps us continually improve our service and offerings. Warm welcome for your next visit. We are eager to serve you again with even better experiences. Thanks & Regards Manpreet

    3.0

    Average Stay

    prateek g.family

    The breakfast buffet was below average and dinner buffet was worst. The staff serving breakfast not at all courteous.

    Travel Month: Aug 2025

    Room: Fern Club Room

    The Fern Surya Resort Kasauli Hills, Dharampur has replied on Thu Aug 28 17:53:53 IST 2025

    Dear Prateek Ghodeshwar, We're truly sorry to hear about your disappointing dining experience at our buffet, and it's distressing to know that our staff wasn't as courteous as they should have been during your breakfast. We take feedback like this very seriously, as it is through such insights we can genuinely improve. Please rest assured, we have addressed your concerns regarding both our breakfast and dinner buffet with our culinary team. We are committed to provide a vast array of delectable items and we will definitely work hard to improve the quality of the dishes we offer. Similarly, we acknowledge the importance of friendly and professional service and your comments about our breakfast staff have been noted. We have arranged for additional training to ensure that all guests are treated respectfully and our staff upholds our hospitality values. We hope you will afford us the opportunity to serve you better in the future. We would gladly like to make it up to you the next time you choose to dine with us. We promise to prove that we can do better. Thanks & Regards Manpreet

    5.0

    Awesome Stay

    kiranjot g.group

    I went with family of 14 people. I really like the place. The entire staff for ver hospitable and the view was fantastic

    Travel Month: Aug 2025

    Room: Winter Green Room|Fern Club Room

    The Fern Surya Resort Kasauli Hills, Dharampur has replied on Thu Aug 28 17:54:03 IST 2025

    Dear Guest, Greetings from The Fern Surya Resort, Kasauli !! We thank you for taking time and sharing your review. We are really excited to know that you have enjoyed your stay and services at our Resort. We look forward to welcome you again at our Resort for stay in near future. Warm Regards Manpreet Thanks & Regards Manpreet

    4.0

    Stay was fulfilling, Despite some dodgy moments

    makes s.couple

    Here's an honest review... Location - Excellent A lot of properties have a steep and inconvenient approach roads but this one is right on the main road and the slope road to the property is easy on your car. Starbucks and Burger king are both next door :) Food : Excellent Had Dinner and Breakfast.. buffet served all the possible options you can expect in both Veg and Non Veg. The taste was good. Amenities - Don't attract you much. so for me nothing was of use. For children it does not offer anything. Some slides and swings in one small garden. Services : Polite and Courteous The start was good. I asked for an upgrade, got it , although paid 1000 bucks more, wasn't worth it ! Then had to remind them of the welcome pint(s) of beer, could see the frown on the face. It was very embarrassing but it seems after verifying that the booking states so. They did sent 1 pint of beer which costs 55 rupees. Yes 1 pint for two guests. So you are better off not asking for it. Pls carry your own. Then we found a spider on the Bath towels, A Big One. Called the room service they promptly attended the unwanted guest. Keeping aside the embarrassing moment stated above the stay was still fulfilling. Will visit again in winter with my own stock of pint(s), so I can welcome myself like it was quoted on MMT ;-)

    Travel Month: Aug 2025

    Room: Winter Green Room

    The Fern Surya Resort Kasauli Hills, Dharampur

    Dear Makes Sense, We're delighted to know that you appreciated our prime location and food. We aim to serve a range of culinary delights, and we're so pleased that you found them to be of excellent standard. We value your feedback regarding amenities and have taken this into account to make necessary improvements. Our staff strives to offer courteous and prompt service. We're sorry to hear that your requested upgrade did not live up to your expectations and sincerely believe that providing these extra comforts equates to the additional cost. We appreciate your understanding regarding the beer. Due to the hotel policy, we can only provide one pint of beer per room, but we'll surely consider your feedback. We regret the encounter with an unwelcome insect in your room and while we're pleased that our team could attend quickly, we'll be taking further actions to avoid such incidents in the future. Overall, we're glad you had a fulfilling stay and we would be pleased to w Warm Regards, Manpreet Singh General Manager THE FERN SURYA RESORT Village Mangothi, Kasauli Hills, Dharampur, District –Solan,Himachal Pradesh

    5.0

    Excellent Stay

    simarjeev s.family with 1 kid

    wonderful experience. Delicious food. warm welcoming and helping staff. live music in rain was best. morning buffet has numerous options. would highly recomend wonderful experience. Delicious food. warm welcoming and helping staff. live music in rain was best. morning buffet has numerous options. would highly recomend.

    Travel Month: Aug 2025

    Room: Winter Green Premium Room

    The Fern Surya Resort Kasauli Hills, Dharampur

    Dear Simarjeev Singh, We are delighted to hear that you thoroughly enjoyed your experience with us. It's great you savored our delicious food and our warm and kind staff created a welcoming atmosphere. We’re happy that our live music during the rain added a extra charm to your experience. We put a lot of thought into our morning buffet options and are pleased you appreciated it. Your recommendation means a lot and encourages us to keep delivering exceptional services. Looking forward to serve you again. Warm Regards, Manpreet Singh General Manager THE FERN SURYA RESORT Village Mangothi, Kasauli Hills, Dharampur, District –Solan,Himachal Pradesh – 173209

    5.0

    Perfect Sta

    rahul b.family with 1 kid

    It was a great experience. Super clean rooms. Staff was very helpful. Breakfast has a wide spread. Very good place to stay with kids/family.

    Travel Month: Jul 2025

    Room: Winter Green Room

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    3.0

    Average Stay, but Cleanliness Needs Work

    tushar t.family

    I stayed at this hotel for a short visit and found it to be average overall. The location was convenient, and the check-in process was smooth. However, one of the biggest letdowns was the cleanliness of the room — especially the mats, which were noticeably dirty and gave the space an unkempt feel. While the staff were polite and some amenities were decent, the lack of attention to cleanliness really impacted the overall comfort of the stay. With a bit more care in housekeeping, this hotel could offer a much better experience. Would recommend only for a short stay if no better options are available.

    Travel Month: Jun 2025

    Room: Winter Green Room

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    2.0

    Poor Stay

    nikhil g.family with 1 kid

    Very bad experience . Different room. Size under same room category and not at all clean . Dirty carpets and washrooms . Given lower category rom saying ist same category

    Travel Month: Jun 2025

    Room: Winter Green Premium Room

    1.0

    Terrible Stay

    mashad a.family with 1 kid

    The experience wasn’t a great one. front dest Staff wasn’t professional later on the higher management reached out to me to save the day.

    Travel Month: Jun 2025

    Room: Winter Green Premium Room

    The Fern Surya Resort Kasauli Hills, Dharampur has replied on Thu Jul 03 17:35:29 IST 2025

    Dear Mashad Ali, We acknowledge your recent experience at our establishment and understand that it fell short of your expectations. Your feedback regarding the front desk staff has been noted and will be used as grounds for improvement. It's important to us that our entire staff, starting from the lower to higher management, exudes the level of professionalism our guests deserve. We are relieved to know that our higher management could step in to rectify the situation. However, we wish such a situation hadn't arisen in the first place. We believe in delivering consistent quality service across all levels and it's clear we missed that mark during your stay. We assure you that your experience was an exception and as actions speak louder than words, we hope for an opportunity to demonstrate this. We are confident that on your next visit, your experience will be much different and will align with the high standards we hold our establishment to. Warm Regards Saurabh Gautam Front Office Manager

    5.0

    Excellent Stay

    shaffali g.family

    Beautiful property, amazing food and great hospitality.. best part is the location of the resort ,just at the highway. Scenic views from the room. Clean room,fast service..Overall a great stay at the resort !!

    Travel Month: Jun 2025

    Room: Hazel Suite (02 rooms with 01 living room)

    4.0

    good location for sightseeing of solan nearby and very nice views

    shilp s.family with 1 kid

    Location of the properties is good. Amazing view, points, housekeeping could be better. Overall good stay

    Travel Month: Jun 2025

    Room: Fern Club Room

    The Fern Surya Resort Kasauli Hills, Dharampur has replied on Fri Jun 20 13:13:59 IST 2025

    Dear Shilp S, We're delighted to hear that you found the location of our properties satisfactory and that you enjoyed the view. We put a lot of thought into selecting our properties so that our customers can have the best experience possible. However, we also note your comments about the housekeeping not being up to par. We are always seeking to improve our services and your feedback is invaluable for that. We will certainly be addressing this matter with our staff and will take all necessary measures to provide a pleasing service. Despite this, it's heartening to hear that you had an overall good stay. We hope to have the opportunity to serve you again in the future, exceeding your expectations not just in location and view but also in every other aspect of our property. Please consider staying with us again for your next vacation. We promise to improve the areas where we came up short and ensure your next stay is even more enjoyable. Thanks & Regards Attul Marwah General Manager

    4.0

    decent property with lot of open spaces !

    khushboo m.family

    Decent property and rooms .. lot of open spaces , pets friendly. Good staff. Food was also good with variety of options

    Travel Month: Jun 2025

    Room: Hazel Suite (02 rooms with 01 living room)

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    5.0

    Peaceful stay in nature

    harshit m.family

    Feels like home outside home, good ambience, good food-north indian, south indian, veg non veg, well mannered staff

    Travel Month: Jun 2025

    Room: Hazel Suite (02 rooms with 01 living room)

    The Fern Surya Resort Kasauli Hills, Dharampur has replied on Sat Jun 14 19:51:53 IST 2025

    Dear HARSHIT MIGLANI, I'm thrilled to hear that you enjoyed your experience at our restaurant, finding the ambiance and assortment of North and South Indian food to our liking. It is truly satisfying to know that we were able to provide you with a 'home-like' feeling, which is exactly what we aim for! Our team will be overjoyed to learn that their professionalism and manners left a positive impression on you. Your words of encouragement ignite us to continue striving for excellence. We hope to see you again soon, offering you our well-curated menu to enjoy some more favourites. Please don't hesitate to share any other thoughts or suggestions, as we always cherish feedback. Thanks & Regards Attul Marwah General Manager

    5.0

    Birthday week awesome @ The Fern!!

    atul p.family with 2 kids

    We went for a birthday week celebration to Kasauli and booked 4 rooms at The Fern Surya Resort. There were 3 reasons which made our stay memorable : 1. Awesome Food - Veg or Non Veg everything was too good !! Try out Kala Khatta Meat and Mutton Rogan Josh. 2. Staff - Attitude of the staff is really good, we never heard NO from them, they were courteous and provided good service. 3. Location - This hotel is very well located and has quick access to the highway as well as Kasauli main market.

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Winter Green Room

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