The Fern Surya Resort Kasauli Hills, Dharampur

The Fern Surya Resort Kasauli Hills, Dharampur has replied on Thu Aug 28 00:39:33 IST 2025

Dear Rohit Agrawal, It's encouraging to read your review about our property's location, food, amenities, and the dining establishments available. We've noted your comment regarding our Dal Makhni recipe and truly appreciate your suggestion. Your feedback is valuable and helps us continually improve our service and offerings. Warm welcome for your next visit. We are eager to serve you again with even better experiences. Thanks & Regards Manpreet

The Fern Surya Resort Kasauli Hills, Dharampur has replied on Thu Aug 28 17:53:53 IST 2025

Dear Prateek Ghodeshwar, We're truly sorry to hear about your disappointing dining experience at our buffet, and it's distressing to know that our staff wasn't as courteous as they should have been during your breakfast. We take feedback like this very seriously, as it is through such insights we can genuinely improve. Please rest assured, we have addressed your concerns regarding both our breakfast and dinner buffet with our culinary team. We are committed to provide a vast array of delectable items and we will definitely work hard to improve the quality of the dishes we offer. Similarly, we acknowledge the importance of friendly and professional service and your comments about our breakfast staff have been noted. We have arranged for additional training to ensure that all guests are treated respectfully and our staff upholds our hospitality values. We hope you will afford us the opportunity to serve you better in the future. We would gladly like to make it up to you the next time you choose to dine with us. We promise to prove that we can do better. Thanks & Regards Manpreet

The Fern Surya Resort Kasauli Hills, Dharampur has replied on Thu Aug 28 17:54:03 IST 2025

Dear Guest, Greetings from The Fern Surya Resort, Kasauli !! We thank you for taking time and sharing your review. We are really excited to know that you have enjoyed your stay and services at our Resort. We look forward to welcome you again at our Resort for stay in near future. Warm Regards Manpreet Thanks & Regards Manpreet

The Fern Surya Resort Kasauli Hills, Dharampur

Dear Makes Sense, We're delighted to know that you appreciated our prime location and food. We aim to serve a range of culinary delights, and we're so pleased that you found them to be of excellent standard. We value your feedback regarding amenities and have taken this into account to make necessary improvements. Our staff strives to offer courteous and prompt service. We're sorry to hear that your requested upgrade did not live up to your expectations and sincerely believe that providing these extra comforts equates to the additional cost. We appreciate your understanding regarding the beer. Due to the hotel policy, we can only provide one pint of beer per room, but we'll surely consider your feedback. We regret the encounter with an unwelcome insect in your room and while we're pleased that our team could attend quickly, we'll be taking further actions to avoid such incidents in the future. Overall, we're glad you had a fulfilling stay and we would be pleased to w Warm Regards, Manpreet Singh General Manager THE FERN SURYA RESORT Village Mangothi, Kasauli Hills, Dharampur, District –Solan,Himachal Pradesh

The Fern Surya Resort Kasauli Hills, Dharampur

Dear Simarjeev Singh, We are delighted to hear that you thoroughly enjoyed your experience with us. It's great you savored our delicious food and our warm and kind staff created a welcoming atmosphere. We’re happy that our live music during the rain added a extra charm to your experience. We put a lot of thought into our morning buffet options and are pleased you appreciated it. Your recommendation means a lot and encourages us to keep delivering exceptional services. Looking forward to serve you again. Warm Regards, Manpreet Singh General Manager THE FERN SURYA RESORT Village Mangothi, Kasauli Hills, Dharampur, District –Solan,Himachal Pradesh – 173209

The Fern Surya Resort Kasauli Hills, Dharampur has replied on Thu Jul 03 17:35:29 IST 2025

Dear Mashad Ali, We acknowledge your recent experience at our establishment and understand that it fell short of your expectations. Your feedback regarding the front desk staff has been noted and will be used as grounds for improvement. It's important to us that our entire staff, starting from the lower to higher management, exudes the level of professionalism our guests deserve. We are relieved to know that our higher management could step in to rectify the situation. However, we wish such a situation hadn't arisen in the first place. We believe in delivering consistent quality service across all levels and it's clear we missed that mark during your stay. We assure you that your experience was an exception and as actions speak louder than words, we hope for an opportunity to demonstrate this. We are confident that on your next visit, your experience will be much different and will align with the high standards we hold our establishment to. Warm Regards Saurabh Gautam Front Office Manager

The Fern Surya Resort Kasauli Hills, Dharampur has replied on Fri Jun 20 13:13:59 IST 2025

Dear Shilp S, We're delighted to hear that you found the location of our properties satisfactory and that you enjoyed the view. We put a lot of thought into selecting our properties so that our customers can have the best experience possible. However, we also note your comments about the housekeeping not being up to par. We are always seeking to improve our services and your feedback is invaluable for that. We will certainly be addressing this matter with our staff and will take all necessary measures to provide a pleasing service. Despite this, it's heartening to hear that you had an overall good stay. We hope to have the opportunity to serve you again in the future, exceeding your expectations not just in location and view but also in every other aspect of our property. Please consider staying with us again for your next vacation. We promise to improve the areas where we came up short and ensure your next stay is even more enjoyable. Thanks & Regards Attul Marwah General Manager

The Fern Surya Resort Kasauli Hills, Dharampur has replied on Sat Jun 14 19:51:53 IST 2025

Dear HARSHIT MIGLANI, I'm thrilled to hear that you enjoyed your experience at our restaurant, finding the ambiance and assortment of North and South Indian food to our liking. It is truly satisfying to know that we were able to provide you with a 'home-like' feeling, which is exactly what we aim for! Our team will be overjoyed to learn that their professionalism and manners left a positive impression on you. Your words of encouragement ignite us to continue striving for excellence. We hope to see you again soon, offering you our well-curated menu to enjoy some more favourites. Please don't hesitate to share any other thoughts or suggestions, as we always cherish feedback. Thanks & Regards Attul Marwah General Manager

The Fern Surya Resort Kasauli Hills, Dharampur has replied on Tue Jun 10 10:57:41 IST 2025

Dear Disha Arora Chatterjee, We're pleased to learn that you found your stay enjoyable, with clean facilities and prompt service. It is fantastic to learn that you enjoyed the food, which is something we take great pride in. Chef Rajiv and his team always aim to provide the best culinary experience and your appreciate mentions always encourage us. They will be delighted to hear that their efforts have been recognized and enjoyed. We look forward to welcoming you back on your next visit. Thanks & Regards Attul Marwah General Manager