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Review Of The Novello by Hotel Evergreen0123401234

Mussoorie, Mussoorie | 6 minutes walk to The Mall Road

    User Rating & Reviews

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    3.8
    Very Good

    67 Ratings, 27 Reviews

    excellent
    48%
    very good
    15%
    average
    16%
    poor
    7%
    bad
    13%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 1
    • 3
    • 5
    • 2
    • 1
    • 5
    • 2
    • 5
    • 5

    Rating Categories

    • Location4.0
    • Cleanliness3.2
    • Value For Money2.5
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    Reviews Summary

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    Novello is a standout property nestled in the heart of the mountains, offering memorable stays with fantastic views and pleasant rooms. Guests rave about the excellent service from the staff, especially Manoj and Ganesh, who go above and beyond to make your stay comfortable. The complimentary breakfast boasts a variety of options, making mornings delightful. While parking can be a bit tricky, the overall ambiance and cleanliness add to the charm of this highly recommended destination.

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    Positive first
    4.0

    Good

    amit.group

    Hotel location is near to Mall road so it's convenient and time saving. Rooms are cleaned and have nice balcony view

    Travel Month: Sep 2025

    Room: Executive with Balcony

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    1.0

    Terrible Stay

    abhay o.

    Worst experience ever No parking facility Compact rooms Zero vantilation There was nothing as according to the pictures

    Travel Month: Jul 2025

    Room: DELUXE ROOM

    2.0

    s dirty smell room, very poor service 👎

    akash c.family

    room mein gandi smell a rahi thi. call Karni pad rahi thi reception vagaira Mein Kar Nahin Pa rahe the बार-बार niche reception Mein jakar bolna pad raha tha kiuki phone kharab tha. Koi glasses available Nahin the. towel nahi diya. aur breakfast aur dinner donon hi third class khana diya

    Travel Month: Jun 2025

    Room: Executive With View

    5.0

    Excellent Stay

    sw p.

    Lots Of Thanks to Makemy Trip TEAM to make is Very Easier and possible to makemy Trip Successful, Also Your Team Members very Cooperative , when we face Problems and they were solve very Easily and Soon. Thank you Makemy Trip 😀

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Executive with Balcony

    4.0

    Property was Ok ok

    pawan y.family

    property was ok. rooms are a bit small and approx 1 km from mall road. Also lack of parking space...

    Travel Month: May 2025

    Room: DELUXE ROOM

    2.0

    not worth of mone

    abhish k.couple

    room was quite small and the washroom was smelling. the room name was deluxe but it wasn't at all deluxe

    Travel Month: May 2025

    Room: DELUXE ROOM

    1.0

    Uncomfortable Experience.

    vaibhav j.couple

    terrible experience and room is too small and uncomfortable. food is not upto the level. room service is also bad.

    Travel Month: Apr 2025

    Room: Executive With View

    5.0

    Excellent Stay

    rohan p.couple

    Great experience . It was a memorable stay with novello. Must rexommended property in the heart of mountains .

    Travel Month: Mar 2025

    Room: Executive With View

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    5.0

    Amazing and Perfect !

    ashu s.couple

    Perfect !! We stayed at Novello and it was absolutely memorable stay, we enjoyed oyr stay here . Nice and pleasent rooms . Location is near mall road . Must recommended .

    Travel Month: Mar 2025

    Room: Executive With View

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    5.0

    Excellent Stay

    ayushi g.family

    I just visited The Novello Hotel , and I was mesmerized to see their luxurious accommodations. Their staff behaviour is also excellent, and I would love to visit again.

    Travel Month: Mar 2025

    Room: Executive With View

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    5.0

    Excellent Stay

    harender s.couple

    It was a very comfortable stay..... There was a perect room for a couple. The overall good experience. Room are good and spacious. The complimentary breakfast was really really goofand of lot variety. Near to mall road and highly recommended....

    Travel Month: Mar 2025

    Room: Executive With View

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    5.0

    Excellent Stay

    rishabh g.couple

    Everything was wonderful and excellent including services and stay provided by staff really looking forward to the place again and getting checked in to the hotel again Thankyou Novello🥳🥳🥳🤩

    Travel Month: Mar 2025

    Room: Executive With View

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    5.0

    Very welcoming and accommodating

    priya y.family

    The hotel is placed on the main road, parking is an issue, room is decent for the price, views are very good. Food is good. Manoj was very helpful and accommodating to our request and tried his best to make our stay a very comfortable one. Special shout out to manoj and the cook of the restaurant on the terrace.

    Travel Month: Mar 2025 (4-Night Stay)

    Room: DELUXE ROOM

    1.0

    Terrible Stay

    jayesh c.family

    Very irritating staff , no compromise , no understanding , room had a very bad smell , no new room was alloted in place of that room , very bad experience

    Travel Month: Mar 2025

    Room: Executive With View

    3.0

    Services were good

    sumeer g.family with 1 kid

    Average stay for a one night..Room size too small but good part the TV was working in good condition that to be a smart TV...water was good in the washroom. Staff was helpful...all together good for a single night

    Travel Month: Mar 2025

    Room: DELUXE ROOM|Executive With View

    1.0

    Terrible Stay

    kartik v.family

    Terrible experience... deluxe rooms are too small.. receptionist was so rude and not cooperative... this hotel had no provision for driver's stay..

    Travel Month: Feb 2025

    Room: DELUXE ROOM

    5.0

    room review

    zena m.couple

    It was a nice hotel, staff was good, room was perfect overall it was a cozy stay and i would recommend you to stay

    Travel Month: Jan 2025

    Room: Executive with Balcony

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    3.0

    Average Stay

    danturthi p.couple

    Location is ideal and a little away from the rush. Wifi wasn't working during our entire stay and nothing was done to rectify.

    Travel Month: Dec 2024

    Room: DELUXE ROOM

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    The Novello by Hotel Evergreen has replied on Wed Jan 29 20:59:09 IST 2025

    Dear Valued Guest, Thank you for taking the time to share your feedback. We appreciate your input and are committed to providing an exceptional customer experience. We take all feedback seriously and use it as an opportunity to improve our services. Please accept our sincerest apologies for any inconvenience you may have experienced during your stay. We look forward to welcoming you back soon. At Novello Hotels & Resorts, we offer the best value for money, with newly renovated rooms, a great location, and exceptional service. Thank you again for your feedback. Best regards, Novello Hotels & Resorts

    5.0

    Excellent Stay

    manish b.loyalty-icongroup

    Neat and clean rooms, bathrooms and common area. Good food and helpful staff. The hotel is far downhill from main mall road and visitors get stuck up at the hotel since reaching main center is an uphill and herculean task. Other ok to stay.

    Travel Month: Dec 2024

    Room: Executive with Balcony|Executive With View

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    4.0

    The novello

    rohit n.loyalty-iconcouple

    The room was good & hygienic. Staff was good. Food was ok. It has mountain view but due to fog couldn’t see much. Window lock was not working properly, a monkey entered our room and took our eatables when we were not in the room. Parking was beside the main road. They don’t have parking.

    Travel Month: Nov 2024

    Room: Executive With View

    The Novello by Hotel Evergreen has replied on Wed Jan 29 20:59:39 IST 2025

    Dear Valued Guest, Thank you for taking the time to share your feedback. We appreciate your input and are committed to providing an exceptional customer experience. We take all feedback seriously and use it as an opportunity to improve our services. Please accept our sincerest apologies for any inconvenience you may have experienced during your stay. We look forward to welcoming you back soon. At Novello Hotels & Resorts, we offer the best value for money, with newly renovated rooms, a great location, and exceptional service. Thank you again for your feedback. Best regards, Novello Hotels & Resorts

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