Neemrana's Glasshouse on The Ganges, Rishikesh

Neemrana's Glasshouse on The Ganges, Rishikesh

Dear guest, Thank you for sharing your valuable feedback following your stay at Neemrana’s Hill Fort-Kesroli. We are glad to hear that you appreciated the natural beauty of the property and found our team cooperative, as well as enjoyed the food. Your kind words mean a lot to us. Regarding your comments about the trek to the river Ganges, we understand that the terrain can be challenging, especially for elderly guests. We would like to kindly inform you that the topography and nature of the property are detailed on our official website to help guests make informed decisions prior to booking. We continuously strive to enhance the guest experience while preserving the natural environment that makes Hill Fort-Kesroli unique. Thank you once again for your valuable insights, and we hope to welcome you back for another memorable stay. Warm regards, Team Neemrana

Neemrana's Glasshouse on The Ganges, Rishikesh has replied on Thu Feb 13 11:50:35 IST 2025

Dear guest, Thank you for sharing your feedback regarding your recent stay at Neemrana's Glasshouse on the Ganges in Rishikesh. We deeply regret that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. Our pricing reflects the unique experience we offer at the hotel. While the property features 14 rooms, it is nestled amidst the hills, with some rooms offering stunning views of the Ganges, while others are surrounded by the natural beauty of the landscape. The property is designed to provide a peaceful retreat, with a variety of experiences such as healing spa therapies, early morning yoga sessions upon special request, birdwatching with numerous species in the area, and the serene Ganga Aarti at a private beach close to the property. Also, we would like to inform that we do offer a game room where children can enjoy board games and swings. The location of the property is set away from the hustle and bustle of city life, to provide a serene, nature-filled experience. As for the parking, we regret any inconvenience caused. Please note that it is clearly mentioned on the official website that parking is available on the road, as the property does not have on-site parking. Regarding hygiene, we take pride in the upkeep of our property, ensuring that all areas meet the highest standards according to our SOPs. We have taken note of your concerns and will address them with our team to maintain and improve our hygiene standards. Once again, thank you for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much more delightful experience. Warm regards, Team Neemrana

Neemrana's Glasshouse on The Ganges, Rishikesh

Dear guest, Thank you so much for your valuable feedback ! We're absolutely delighted to hear that your stay at Neemrana’s Glasshouse on the Ganges was peaceful and truly immersive. It’s heartening that you found the sound of the rapids soothing — it’s a magical backdrop for anyone seeking serenity. We’re also delighted you enjoyed the food and service, and that our team could contribute to making your stay memorable. The views and the gentle uphill walk are part of the charm of the location, and it’s great to hear that you appreciated the experience! We agree — every step is well worth it when you’re surrounded by such natural beauty. We hope to welcome you back soon for more tranquil moments and breathtaking views at our other Neemrana properties across India. Warm regards, Team Neemrana

Neemrana's Glasshouse on The Ganges, Rishikesh

Dear guest, Thank you for your kind feedback ! We're so glad to hear that you enjoyed the beauty of the property, the ambiance, and the service. We truly appreciate your observations, and we understand that the topography can be a bit challenging for some guests. We do mention this aspect of the property on our official website, along with images, so guests can review it before booking to ensure it aligns with their preferences and needs. We’re always striving to provide a comfortable and beautiful experience for everyone, and we’re grateful for your thoughtful comments. Thank you again for choosing Neemrana’s Glasshouse on the Ganges, and we hope to welcome you back for another memorable stay at our other Neemrana properties across India. Warm regards, Team Neemrana

Neemrana's Glasshouse on The Ganges, Rishikesh has replied on Thu Jan 16 10:35:06 IST 2025

Dear guest, Thank you so much for sharing your kind feedback ! We're delighted to hear that you had an excellent and memorable stay at Neemrana's Glasshouse on the Ganges. It’s great to know that you enjoyed the tranquil vibe, the beautiful view from your room, and the delicious food. We're also glad to hear that our team made your stay comfortable and that you appreciated the prompt housekeeping service. We truly value your suggestion regarding the garden and common areas, and will certainly look into ways to enhance those spaces. We hope to welcome you back to our property for another relaxing experience amidst nature. Warm regards, Team Neemrana

Neemrana's Glasshouse on The Ganges, Rishikesh has replied on Thu Dec 26 12:26:22 IST 2024

Dear guest, Thank you for your glowing feedback about your stay at The Glasshouse on the Ganges in Rishikesh. We are pleased to hear that your experience was amazing and that you found the property to be as dreamy and enchanting as intended. It’s especially heartwarming to know that our team’s professionalism and attention to detail added to your comfort, particularly while traveling with your 8-month-old baby. We’re delighted that the healthy breakfast options and baby food provided in the room met your expectations. We’re also glad you enjoyed the serene beauty of the property and the private beach access, which makes for a truly unique experience. Thank you for recommending us, and we can’t wait to welcome you back for another memorable stay at our other Neemrana properties across India. Warm regards, Team Neemrana

Neemrana's Glasshouse on The Ganges, Rishikesh has replied on Fri Dec 06 15:16:38 IST 2024

Dear guest, Thank you for your wonderful feedback ! We’re so glad to hear that you had an excellent stay at Neemrana's Glasshouse on the Ganges. It’s great to know that you enjoyed the close proximity to nature and the amazing hospitality, which is always our aim at Neemrana. We truly appreciate your kind words and look forward to welcoming you back for another memorable experience at our other Neemrana properties across India. Warm regards, Team Neemrana

Neemrana's Glasshouse on The Ganges, Rishikesh has replied on Fri Nov 29 13:15:23 IST 2024

Dear guest, Thank you for your kind feedback ! We are so glad to hear that you enjoyed your stay at Neemrana’s Glasshouse on the Ganges. It’s great to know that you appreciated the serene surroundings, delicious food, and the care provided by the team at the hotel. We look forward to welcoming you back for another memorable stay at our other Neemrana properties across India. Warm regards, Team Neemrana

Neemrana's Glasshouse on The Ganges, Rishikesh has replied on Wed Apr 02 13:40:13 IST 2025

Dear guest, Thank you for your kind feedback ! We're glad to hear you enjoyed the peaceful retreat, attentive service, and stunning views. Regarding your feedback about the breakfast buffet, we would like to inform that we do use fresh local produce for all our dishes. However, we’ve shared your breakfast feedback with the chef to further enhance our offerings. We appreciate your suggestion for more activities. Though, we do offer morning yoga sessions by the Ganges and can arrange an evening bonfire on prior request, along with other adventure sports activities like river rafting, and we’re always open to expanding the activities based on guest feedback. Regarding entertainment and amenities, we focus on the natural beauty of the location as our main offering. While we don't have a gym or pool, we understand your point and will consider it for future enhancements. As for car cleaning, we don’t officially provide this service, but we will pass your feedback on to the team. We’re so glad you see the potential for Neemrana's Glasshouse to be a perfect hideout. We look forward to welcoming you back to our other Neemrana properties across India. Warm regards, Team Neemrana

Neemrana's Glasshouse on The Ganges, Rishikesh has replied on Fri Jun 07 10:49:07 IST 2024

Dear guest, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our property and rooms satisfactory during your stay at Neemrana's Glasshouse on the Ganges. We appreciate your comments regarding the buffet breakfast, and we'll certainly take them into consideration as we strive to enhance our guests' experience. Your kind rating is valuable to us, and we hope to have the opportunity to welcome you back for an even better stay in the future. Warm regards, Team Neemrana

Neemrana's Glasshouse on The Ganges, Rishikesh has replied on Wed Jun 12 11:11:14 IST 2024

Dear guest, Thank you for sharing your feedback about your family trip to Neemrana's Glasshouse on the Ganges in Rishikesh! We're pleased to hear that you enjoyed your stay with us. We're delighted that you found our location very nice and that you appreciated the well-maintained property. It's wonderful to hear that you found the food very tasty and that our team provided courteous service throughout your stay. Your kind words mean a lot to us, and we're so glad that we could contribute to making your family trip a memorable one. We hope to have the pleasure of welcoming you and your family back for another wonderful stay in the future! Warm regards, Team Neemrana feedback@neemranahotels.com

Neemrana's Glasshouse on The Ganges, Rishikesh has replied on Tue May 07 11:38:03 IST 2024

Dear guest, Thank you for sharing your feedback with us following your recent stay at Neemrana's Glasshouse on the Ganges in Rishikesh. We appreciate your insights and are glad to hear that you found our location to be great, nestled among the mountain greens and along the Ganges. We're pleased to know that you enjoyed the à la carte dining experience. However, we apologize for any shortcomings you experienced with the complimentary breakfast and high tea offerings. We have taken this up with the Chef and the team members at the hotel to make sure that a similar feedback does not recur in the future. Also, your feedback regarding the television size and placement in the room is duly noted. However, we would like to inform that the size of the television is in proportion to the room size at the hotel. Rest, please be assured that we will address this concern to ensure a more comfortable experience for our guests in the future. While we strive to provide all the basic comforts and amenities expected in a heritage hotel, we understand that there is room for improvement in the facilities provided in the rooms. We will certainly take your feedback into consideration as we continue to enhance our offerings. Thank you once again for choosing to stay with us and for providing your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Warm regards, Team Neemrana feedback@neemranahotels.com

Neemrana's Glasshouse on The Ganges, Rishikesh has replied on Tue May 07 11:29:17 IST 2024

Dear guest, Thank you for taking the time to share your wonderful feedback with us regarding your recent stay at Neemrana's Glasshouse on the Ganges in Rishikesh. We are thrilled to hear that you had such an enjoyable experience with us. It's delightful to know that you found our location excellent, conveniently situated on the main highway, and that you enjoyed the nature walk through our lush green resort. We are also pleased to hear that you found your room to be excellent, with all amenities, and that you appreciated the thoughtful design touches. We're glad that you enjoyed the variety and taste of our food offerings, as well as the attentive service provided by our staff members. Additionally, we're glad that you had a memorable experience trekking along the beautiful beach along the Ganga via our nature trail. Thank you for considering us as the most ideal destination, and for expressing your eagerness to visit us again. We look forward to welcoming you back and providing you with another unforgettable experience. Warm regards, Team Neemrana

Neemrana's Glasshouse on The Ganges, Rishikesh has replied on Wed May 01 12:57:43 IST 2024

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at Neemrana's Glasshouse on the Ganges in Rishikesh. We sincerely appreciate your input and would like to address your concerns in a transparent manner. Firstly, we want to clarify that our property is not positioned as a luxury hotel but rather as a heritage property nestled amidst the serene beauty of the hills and the Ganges. Our aim is to provide guests with an authentic experience of nature and tranquility while ensuring that all basic comforts and amenities are readily available. Regarding your observations about our team members at the hotel, we want to assure you that all team members undergo professional training according to our standard operating procedures (SOPs). It is our hotel's ethos to employ team members from the surrounding region, driven by a commitment to both fostering local employment opportunities and providing guests with an authentic experience of the region's heritage and culture, we regret if there was any lack of warmth or professionalism during your interactions. Rest assured, we will address this internally to ensure that similar feedback does not recur in the future. We understand your concerns about the location of the property and apologize for any inconvenience you experienced. The details regarding our location are provided on our official website, and our team is always available to assist guests with any queries or assistance needed to navigate to the hotel. As per your feedback regarding the uniform of our team members at the hotel, we extend our sincere apologies for any discomfort this may have caused you, and we will make sure that a similar feedback does note recur in the future. However, please be assured that every member of our team is dedicated to going the extra mile to ensure that each guest enjoys a comfortable and memorable stay at our hotel. Regarding the presence of animals around the property, as we are located amidst the jungle, encounters with wildlife are not uncommon. Also, the official website of the hotel provides comprehensive information about the jungle topography surrounding the hotel's location, so that the guests can review these details before making their bookings. However, we acknowledge your feedback and will consider how we can better communicate this aspect to our guests in the future. As for the pricing of the food served at the hotel, we assure you that our rates are thoughtfully determined to reflect the quality of services and comfort offered. Nonetheless, we regularly review our pricing to ensure that it aligns with our guests' expectations. We regret that your experience did not meet your expectations, and we appreciate your candid feedback, which helps us to continually improve. We hope that you will consider giving us another opportunity to provide you with a more enjoyable stay in the future. Warm regards, Team Neemrana feedback@neemranahotels.com

Neemrana's Glasshouse on The Ganges, Rishikesh has replied on Sat Apr 20 11:36:49 IST 2024

Dear guest, Thank you for taking the time to share your feedback following your recent stay at Neemrana's Glasshouse on the Ganges in Rishikesh. We appreciate your honest assessment of your experience. We regret to learn that certain aspects of your stay did not meet your expectations. Your comments regarding the design and maintenance of the property, as well as the breakfast menu and amenities, are noted, and we apologize for any inconvenience caused. Please be assured that we take all guest feedback seriously and will use your comments to identify areas for improvement. However, we are pleased to hear that you enjoyed the Ganga view, which is indeed one of the highlights of our property. We understand the importance of providing a serene and immersive experience for our guests, and we regret any disappointment regarding the access to the river. We will certainly look into ways to enhance this aspect of our property. We value your patronage and hope to have the opportunity to welcome you back for an improved experience in the future. Warm regards, Team Neemrana

Neemrana's Glasshouse on The Ganges, Rishikesh has replied on Wed Jan 24 17:38:44 IST 2024

Dear Guest, We sincerely appreciate you taking the time to share your positive feedback regarding your stay at Neemrana’s Glasshouse on the Ganges hotel above Rishikesh. It brings us immense joy to learn that your experience with us was noteworthy. We are delighted to hear that you were impressed with the quality of our food and the level of service provided by our dedicated team. Our commitment to offering a memorable and delightful experience to our guests is of the utmost importance to us, and your kind words serve as a testament to our ongoing efforts. Moreover, we are pleased to know that you found our property to be conveniently accessible from the road. Providing ease of access and comfort to our guests is a priority, and we are thrilled to hear that you found the location convenient. The mention of the almost private beach on the Ganges within our property is particularly gratifying. We take pride in offering a serene and exclusive environment for our guests to enjoy the natural beauty of the surroundings. It is heartening to know that this aspect of our property added to the overall enjoyment of your stay. We are truly grateful for your positive feedback, and we will share your commendations with our team, as it serves as a source of inspiration for all of us. We are committed to maintaining and enhancing the standards that contributed to your positive experience. Thank you once again for choosing Neemrana's Glasshouse on the Ganges. We look forward to welcoming you at our other properties across India. Warm Regards, Team Neemrana

Neemrana's Glasshouse on The Ganges, Rishikesh has replied on Fri Jan 19 10:58:30 IST 2024

Dear guest, A heartfelt thank you for sharing your wonderful feedback about your recent stay at Neemrana's Glasshouse on the Ganges above Rishikesh! We're delighted to hear that "wow" is the word that encapsulates your experience. It's truly gratifying to know that you consider your stay with us as one of the best experiences you've had. The praise for our delectable cuisine, mesmerizing location, and well-mannered staff warms our hearts. We strive to create memorable moments for our guests, and your kind words are a testament to our team's dedication. We noticed you've uploaded photos, and we can't wait to see the moments you captured during your time with us. Your visual journey adds another layer of joy to our shared memories. Once again, thank you for choosing Neemrana's Glasshouse on the Ganges, and we look forward to welcoming you back for more unforgettable moments in the future. If there's anything specific you'd like to share or if we can assist you with anything, please don't hesitate to reach out. Warm regards, Team Neemrana feedback@neemranahotels.com

Neemrana's Glasshouse on The Ganges, Rishikesh has replied on Wed Jan 03 12:51:53 IST 2024

Dear guest, Thank you for choosing Neemrana's Glasshouse on the Ganges in Rishikesh for the second time, and for sharing your wonderful feedback with us. We are delighted to know that you had another fantastic experience and a very comfortable stay during your visit. Your kind words about our par excellence service and helpful staff are truly appreciated. We strive to provide a memorable and seamless experience for our guests, and it's heartening to hear that our team's efforts have made a positive impact on your stay. We are especially grateful for your mention of our team member Mr. Anil from the front desk. It's fantastic to see that his prompt action in couriering your forgotten spectacles left a lasting impression. We will make sure to commend him for his dedication to guest satisfaction. We look forward to hosting you again for another visit, and we appreciate your loyalty to Neemrana's Glasshouse on the Ganges. If there are any specific details you'd like us to consider or arrange for your next visit, please feel free to let us know. Once again, thank you for your kind words and for making us a part of your travel plans. Safe travels, and we hope to see you again soon! Best regards, Team Neemrana

Neemrana's Glasshouse on The Ganges, Rishikesh has replied on Wed Jan 03 12:49:47 IST 2024

Dear guest, Thank you for sharing your wonderful feedback about your recent stay at Neemrana's Glasshouse on the Ganges in Rishikesh. We are delighted to hear that you had a beautiful experience amid nature. Your kind words about the hospitality of Neemrana are greatly appreciated. Providing excellent service is our commitment, and we are delighted to know that our team's efforts contributed to your enjoyable stay. It's fantastic to hear that you found the food lovely and the ambiance calm. We aim to create a serene and pleasant environment for our guests to relax and rejuvenate. The mention of the short trek up to the Ganges being enjoyable is heartening. We strive to offer unique and memorable experiences, and we are pleased that this aspect added to the charm of your stay. Once again, thank you for choosing Neemrana's Glasshouse on the Ganges. We hope to have the pleasure of welcoming you back for another excellent stay. Best regards, Team Neemrana feedback@neemranahotels.com

Neemrana's Glasshouse on The Ganges, Rishikesh has replied on Thu Oct 26 11:00:48 IST 2023

Dear guest, Thank you for sharing your wonderful feedback about your stay at Neemrana's Glasshouse on the Ganges in Rishikesh. We are absolutely delighted to hear that you loved your stay and that you found our property to be a beautiful and serene place with all modern amenities. Your description of our place as a "5 star machan in a jungle" is a wonderful way to capture the essence of our retreat. We're pleased that you enjoyed the serene layout and the direct access to the cleanest part of the Ganges. Indeed, Neemrana's Glasshouse on the Ganges offers a unique blend of natural beauty and modern comfort. Your observation about being close to all the action while enjoying the tranquility of the jungle sounds and the river is spot on. It's one of the highlights of our location, and we're glad you appreciated it. We take great pride in our culinary offerings, and it's fantastic to know that you found the food to be the best out there. We'll make sure to pass your compliments to our chefs, and we agree that our pizza is truly a treat! Thank you for choosing Neemrana's Glasshouse on the Ganges, and we look forward to welcoming you back for another memorable stay by the serene Ganges. Warm regards, Team Neemrana feedback@neemranahotels.com