Neemrana's - The Tower House

Neemrana's - The Tower House has replied on Mon Sep 15 11:06:20 IST 2025

Dear Guest, Thank you for your kind words about your stay at the 17th-century Neemrana’s Tower House in Kochi. We are delighted that you enjoyed the charm of the property and appreciated the hospitality of our team. Your encouragement motivates us to keep creating memorable experiences, and we look forward to welcoming you again soon at our other Neemrana properties across India. Warm regards, Team Neemrana

Neemrana's - The Tower House

Dear guest, Thank you for sharing your valuable feedback on your recent stay at The 17th century Tower House in Fort Kochi. We are delighted to know that you enjoyed our prime location, the proximity to heritage attractions, the new Water Metro station, and the many cafés and restaurants within walking distance. It is equally heartening to hear your kind words about our courteous team and the food prepared fresh to order. We acknowledge your feedback regarding parking. Being a heritage property in the heart of Fort Kochi, parking within the premises is indeed limited. Guests are required to park along the streets, which is a common practice in this historic neighbourhood. Nevertheless, we shall continue exploring ways to make this aspect more convenient. Your appreciation of the overall experience means a lot to us. We look forward to welcoming you back soon for yet another memorable Neemrana experience at our other Neemrana properties across India. Warm regards, Team Neemrana

Neemrana's - The Tower House

Dear Guest, Thank you for taking the time to share your kind feedback on your stay at The 17th century Tower House in Fort Kochi. We are delighted to know that you and your family had a pleasant experience with us, and that our prime location, close to popular cafés and tourist attractions, added to your visit. It is heartening to hear your words of appreciation for our food, service, and especially the breakfast offerings. Your encouragement is truly rewarding for our team. We look forward to welcoming you back soon for yet another memorable Neemrana experience at our other Neemrana properties across India. Warm regards, Team Neemrana

Neemrana's - The Tower House has replied on Mon Sep 01 10:40:14 IST 2025

Dear guest, Thank you for sharing your experience at the 17th-century Tower House in Kochi. We are delighted to know you appreciated our prime location, the kid-friendly atmosphere, and the attentive care provided by Yasin. Your kind mention of his hospitality will be shared with him and the team. We also value your feedback regarding breakfast options and will review ways to enhance this experience for our guests. We look forward to welcoming you and your family back for another memorable getaway at our other Neemrana properties across India. Warm regards, Team Neemrana

Neemrana's - The Tower House has replied on Mon Aug 25 11:48:15 IST 2025

Dear guest, Thank you for your kind words about your stay at the 17th Century Tower House. We are delighted that you enjoyed our historic charm, perfect location in Fort Kochi, and the unique views of the Chinese fishing nets. Your appreciation of our cozy rooms and friendly team means a lot to us. We truly value your recommendation and look forward to welcoming you again soon at our other Neemrana properties across India. Warm regards, Team Neemrana

Neemrana's - The Tower House has replied on Thu Jun 05 12:18:58 IST 2025

Dear guest, Thank you for taking the time to share your detailed feedback following your recent stay at The Tower House, Kochi. We're pleased to hear that you found the accommodations comfortable, enjoyed the well-maintained amenities, and felt well cared for by our friendly and attentive team. We are sorry to learn about the inconvenience caused regarding the parking at the hotel, and we are actively working on solutions to ensure that similar feedback does not recur in the future. We look forward to welcoming you back to our other Neemrana properties across India. Warm regards, Team Neemrana

Neemrana's - The Tower House has replied on Thu Nov 21 10:25:40 IST 2024

Dear guest, Thank you for your delightful feedback ! We're glad to hear that you enjoyed the vintage charm of the 17th c. Neemrana's Tower House in Kochi. We apologize for the inconvenience caused by the breakfast and the mosquito issue. While we do carry out regular pest control measures, we understand the importance of ensuring a comfortable stay, and we will be taking additional steps to address this concern. Your input is invaluable to us, and we are committed to making improvements to avoid any recurring issues in the future. We hope to welcome you back for an even better experience in the future. Warm regards, Team Neemrana

Neemrana's - The Tower House has replied on Thu Nov 07 14:08:48 IST 2024

Dear guest, Thank you for sharing your wonderful feedback about your stay at Neemrana's Tower House Kochi! We're delighted to hear you had an excellent stay and enjoyed the well-maintained property, proximity to the beach, and the many attractions nearby. It’s great that you had a chance to unwind by the pool and appreciate our breakfast offerings. We strive to provide a comfortable and convenient experience for our guests, and your kind words motivate us to continue our efforts. We look forward to welcoming you back for another memorable stay! Warm regards, Team Neemrana

Neemrana's - The Tower House has replied on Wed Nov 06 11:00:17 IST 2024

Dear guest, Thank you for sharing your feedback about your recent stay at Neemrana's TowerHouse Kochi. We're glad to hear that you found the room clean. Thank you for sharing your feedback about your recent stay at Neemrana's TowerHouse Kochi. We're glad to hear that you found the room clean. However, we sincerely apologize for the inconvenience caused by the external noise, and we will look into ways to address this issue. Regarding parking, we apologize for any inconvenience caused. While our property does not have in-house parking, our team always ensures that guests are informed about the nearby parking options. We will take your feedback into account and work on making this communication even clearer to avoid similar concerns in the future. We appreciate your valuable comments and will continue striving to improve the guest experience. We hope to have the opportunity to welcome you again, providing you with a more seamless and enjoyable stay. Best regards, Team Neemrana

Neemrana's - The Tower House has replied on Sat Oct 26 11:20:36 IST 2024

Dear guest, Thank you for sharing your positive feedback about your stay at Tower House in Kochi! We’re delighted to hear that you enjoyed your time with us. It’s great to know that you found our rooms clean and the property well-maintained. We take pride in our location and are glad it made your visit to Fort Kochi and its attractions convenient. We’re also pleased that you enjoyed the breakfast spread and found our team courteous. Your kind words mean a lot to us! We hope to welcome you back soon for another enjoyable stay! Warm regards, Team Neemrana

Neemrana's - The Tower House has replied on Wed Oct 16 10:41:07 IST 2024

Dear guest, We thank you for your valuable feedback about your stay at Neemrana's Tower House. We’re delighted to hear that you enjoyed the peaceful atmosphere in the heart of Fort Kochi. It’s great to know you found the amenities and breakfast to your liking. We appreciate your kind words and hope to welcome you back for another relaxing stay at our other Neemrana properties across India. Warm regards, Team Neemrana

Neemrana's - The Tower House

Dear guest, Thank you so much for your kind feedback ! We’re delighted to hear that you had a pleasant stay at Neemrana’s Tower House Kochi. It’s wonderful that you enjoyed the heritage ambiance, spacious rooms, and our friendly, helpful team. We're also happy to know you had a great time at the pool — the temperature-controlled water is definitely a hit with our guests! It's great that you found the breakfast delicious too. We truly appreciate your feedback, and we look forward to welcoming you back for another relaxing and memorable stay at our other Neemrana properties across India. Warm regards, Team Neemrana

Neemrana's - The Tower House has replied on Fri Sep 13 11:53:06 IST 2024

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at Neemrana's Tower House Kochi. We regret that the ongoing maintenance impacted your experience. However, we would like to inform that we have mentioned this information on our official website that the property is under maintenance, and we encourage guests to check this information before booking. We’re also sorry to hear about the inconvenience you faced in one of the rooms. While our housekeeping team follows strict hygiene standards to ensure cleanliness and comfort, we apologize for any inconvenience you experienced. Rest assured, we have addressed this issue with our team and will take the necessary steps to rectify it to prevent future occurrences. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Warm regards, Team Neemrana

Neemrana's - The Tower House has replied on Tue Sep 10 14:43:11 IST 2024

Dear guest, Thank you for your kind words about your stay at Neemrana’s Tower House. We’re pleased to hear that you enjoyed your time at our vintage property and appreciated its perfect location. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We hope to have the pleasure of welcoming you back to Neemrana’s Tower House for another excellent stay in the future. Warm regards, Team Neemrana

Neemrana's - The Tower House has replied on Fri Aug 02 10:53:00 IST 2024

Dear guest, Thank you for taking the time to provide feedback on your recent stay at Neemrana’s Tower House in Kochi. We genuinely value your input and would like to address your concerns. Neemrana’s Tower House is a historic 17th-century property, and maintaining its original structure and authentic charm requires ongoing restoration efforts. We understand that this can impact the guest experience, and we apologize for any inconvenience caused. We do strive to keep our guests informed about such details, and we appreciate your understanding in this regard. Information about the restoration process is available on our official website for your reference prior to booking. We also regret to hear that you found the breakfast to be average. At Neemrana, we source fresh ingredients to ensure quality and taste, and we will share your feedback with our chef to improve the offerings. Regarding the issues you encountered with dust, cobwebs, and the broken bathtub, we apologize for the oversight. Our housekeeping team is committed to maintaining high standards, and we have forwarded your feedback to them to address these issues promptly. We also understand your concern about the hot water. This is certainly not the standard we aim to uphold, and we are investigating the issue to ensure it does not recur. We’re sorry to hear that your experience did not meet the high standards you remembered from your previous visit. Your feedback is invaluable in helping us enhance our services, and we hope to have the opportunity to provide you with a much-improved experience in the future. Thank you once again for your insights, and we hope to welcome you back for a more delightful experience in the future. Best regards, Team Neemrana

Neemrana's - The Tower House has replied on Thu Aug 01 17:23:31 IST 2024

Dear Guest, Thank you for your fantastic feedback about your stay at The Tower House in Cochin. We are delighted to hear that you enjoyed our location, found the food satisfying, and experienced excellent service during your stay. Your kind words are greatly appreciated, and we are especially thrilled to hear about your positive experience with our team member David. We will make sure to pass on your appreciation to him. Your feedback is a great encouragement to our team, and we look forward to welcoming you to explore our other properties across India. Warm Regards, Team Neemrana

Neemrana's - The Tower House has replied on Wed Apr 02 14:19:23 IST 2025

Dear guest, Thank you for your thoughtful feedback ! We're delighted to hear that you enjoyed the location of Neemrana’s Tower House in Fort Kochi and found the rooms both spacious and comfortable. We truly value your input on the breakfast spread. While we focus on offering all the cuisines made from fresh regional produce, we understand your suggestion for further enhancement. We’ve forwarded your feedback to our chef to help enhance the menu further and ensure a more varied and satisfying breakfast experience. We believe that immersing our guests in local food and culture is a key part of their stay, but we’ll make sure to continue evolving our offerings based on your input. We look forward to welcoming you back for another enjoyable stay with us for a much more delightful experience in the future. Warm regards, Team Neemrana

Neemrana's - The Tower House has replied on Tue Jul 09 11:12:20 IST 2024

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at the 17th century Neemrana's Tower House in Kochi. We deeply regret to hear about the disappointing experience your parents encountered during their time with us. Please accept our sincerest apologies for the inconvenience caused by the lack of hot water in the Heritage Splendor room and the difficulty in reaching our team via telephone. This falls far short of the high standards of service we strive to maintain. We have investigated the matter thoroughly and have already taken steps to ensure that such issues are addressed promptly and effectively in the future. As a gesture of our commitment to guest satisfaction, the hotel team had extended a complimentary one-night stay to make up for the inconvenience caused during your stay. We understand that these issues marred what should have been a seamless and enjoyable experience, and we appreciate your bringing them to our attention. Your feedback is invaluable to us as we continuously work towards improving our services and guest experiences. Once again, we apologize for falling short of your expectations and sincerely hope to have the opportunity to welcome you and your family back for a much-improved experience. Warm regards, Team Neemrana

Neemrana's - The Tower House has replied on Wed Feb 07 10:50:06 IST 2024

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at Neemrana's Tower House in Kochi. We deeply regret to learn that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused. Your comments regarding the maintenance of the old fort house and the condition of the linen and furniture are deeply concerning. Please rest assured that we take such feedback seriously, and we will promptly address these issues to ensure that they are rectified. Maintaining the quality and comfort of our accommodations is of utmost importance to us, and we apologize for falling short in this regard. We understand your disappointment and frustration, and we apologize that your experience did not reflect the standards we strive to uphold. We appreciate your candid feedback as it helps us identify areas for improvement and ensure a more pleasant stay for our guests in the future. Once again, we apologize for any inconvenience you experienced during your time with us. We hope that you will consider giving us another opportunity to provide you with a more enjoyable and satisfying stay. Warm regards, Team Neemrana