The property is conveniently located near Jammu railway station, making it easy to access. While some guests appreciated the polite staff and good food service, many reviews highlighted serious cleanliness and maintenance issues, such as dirty rooms, broken facilities, and poor hygiene. Service quality seems to vary, with some guests citing satisfactory support, while others reported rude staff and unresponsive management. Overall, guests' experiences range from decent food to disappointing stays, making it a mixed bag.