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Ayarpatta, Nainital | 3 km drive to Nainital Lake
290 Ratings, 166 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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DLS Emerald offers an incredible stay with top-notch hospitality that guests rave about, especially from managers like Mr. Prakash. The property boasts spacious, clean rooms and delicious food tailored to guests' needs, including special requests for kids. Nestled in a serene environment surrounded by nature, it's perfect for a peaceful getaway yet conveniently close to attractions. Guests appreciate the warm, friendly staff who go out of their way to ensure a memorable experience. Highly recommended for families!
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Excellent Stay
Wonderful staff
Room: Emerald Deluxe Room
Average Stay
Good location and ambiance environment, had a good time here. Staff is good !
Room: Emerald Deluxe Room
Awesome Stat
Great experience. staff behaviour is really good. location is good as everything is nearby. Food is also good
Room: Emerald Premium Room
Excellent sta
Clean and spacious rooms, food is excellent, beautiful ambience, excellent service and very polite and courteous staff specifically the Manager @Prakashji, other front desk staff and also the kitchen guys
Room: Emerald Deluxe Room
The Emerald by DLS Hotels, Nainital has replied on Thu Aug 14 16:48:54 IST 2025
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our clean and spacious rooms, excellent food, beautiful ambiance, and the courteous service provided by our team, especially Mr. Prakashji and the front desk and kitchen staff. Your kind words motivate us to continue delivering the best experience to our guests. We look forward to welcoming you back soon!
Exceptional Service and Scenic Beaut
Welcoming and Attentive Staff. Special acknowledgement goes to Prakash, Kaushal and Radha Babu. Scenic Beauty, Beautiful Surroundings, Well maintained premises.
Room: Emerald Deluxe Room
The Emerald by DLS Hotels, Nainital
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the scenic beauty and well-maintained surroundings of our premises. Your special mention of Prakash, Kaushal, and Radha Babu means a lot — we’ll be sure to pass along your appreciation to them. Providing attentive service and a welcoming atmosphere is always our top priority, and feedback like yours truly motivates us. We look forward to welcoming you back soon!
Excellent Stay
Our stay here for two nights were very comfortable and satisfactory , the rooms weee clean and the demeanour of the staff were good . Thank you.
Room: Emerald Premium Room
The Emerald by DLS Hotels, Nainital
Thank you for your kind words — we're glad you had a comfortable stay and appreciated our clean rooms and courteous staff!
Excellent Stay
Good behaviour, food is delicious, property in best place so overall experience is best Good behaviour, food is delicious, property in best place so overall experience is best
Room: Emerald Deluxe Room
The Emerald by DLS Hotels, Nainital
Dear Mr Nitin Yadav, Thank you sincerely for taking the time to share your feedback with us. We are truly delighted to hear that our team’s warm behaviour, the delicious food, and our prime location combined to make your experience outstanding. Your kind words are the highest compliment we can receive. It was a pleasure to have you stay with us, and we are proud to know that every aspect met or exceeded your expectations. We are committed to maintaining these high standards, and your encouragement motivates us greatly. We look forward to welcoming you back soon so that we may serve you again and create even more memorable moments. Warm regards, TEAM EMERALD
rating it should not be not more that 2.5
The rating of 4.7 , the hotel was uncleaned and smelly rooms , toilets were dirty and leaking , it us worst experience I had , only the staff was responsive and respectful
Room: Emerald Deluxe Room
The Emerald by DLS Hotels, Nainital has replied on Tue Aug 05 17:02:01 IST 2025
Thank you for your honest feedback. We sincerely apologize for the cleanliness and maintenance issues you experienced. Your comments are valuable, and we will address these concerns promptly to improve our standards. We're glad the staff was responsive and respectful, and we hope to provide a better experience in the future.
Overpriced
Photos Description of services provided. Wi-Fi does not work well. Had difficulty sleeping because of noises outside. Food was okay. Overall very overpriced.
Room: Emerald Deluxe Room
The Emerald by DLS Hotels, Nainital has replied on Tue Aug 05 16:59:07 IST 2025
Thank you for your feedback; we apologize for the Wi-Fi issues, noise disturbances, and pricing concerns, and appreciate you sharing your experience so we can improve.
Excellent Stay
very good property , surrounded by good greenery , nice hospitality,good food thank you.......
Room: Emerald Premium Room
The Emerald by DLS Hotels, Nainital has replied on Wed Jun 25 19:42:36 IST 2025
Dear Mr. Patel, Thank you so much for taking the time to share your feedback! We’re delighted to hear that you enjoyed our lush greenery, warm hospitality, and delicious cuisine. It means the world to our team that you felt well taken care of. We truly appreciate your kind words and the opportunity to serve you. Your satisfaction motivates us to maintain our high standards and continue offering memorable experiences. We look forward to welcoming you back to Hotel Emerald very soon! Warm regards, TEAM EMERALD
nice location to hangout,
The balcony view is nice, the food is good,staff are nice but the property is small, service is nice
Room: Emerald Premium Room
The Emerald by DLS Hotels, Nainital has replied on Sat May 31 17:53:49 IST 2025
Dear Mr. Dubey, Thank you for sharing your feedback following your recent stay at The Emerald by DLS Hotels, Nainital. We are delighted to hear that you enjoyed the balcony views, the quality of our food, and the hospitality of our staff. We appreciate your observation regarding the size of the property. We strive to make the most of our space to provide a comfortable and welcoming environment for all our guests. Your feedback is invaluable as we continue to enhance our services and facilities. We look forward to welcoming you back to The Emerald in the future. Warm regards, The Emerald by DLS Hotels Team
Good Stay
dls emerald is very good place in nainital. staff is very cooperative. specially kaushal , who helped us for food . thanks to manager good food clean and location is awesome 👌
Room: Emerald Deluxe Room
The Emerald by DLS Hotels, Nainital
Dear Mr. Aniket Pawar, Thank you for your kind words and for taking the time to share your experience at The Emerald by DLS Hotels, Nainital. We're thrilled to hear that you had a memorable stay with us. Your appreciation of our cooperative staff, especially Kaushal, is truly heartening. We are proud of our team's dedication to providing exceptional service, and it's wonderful to know that Kaushal's assistance with your dining needs contributed positively to your experience. We're also pleased that you enjoyed our clean facilities, delectable food, and the hotel's picturesque location. Your feedback motivates us to continue striving for excellence in all aspects of our service. We look forward to welcoming you back to The Emerald in the future. Warm regards, The Emerald by DLS Hotels Team
premium room
Peaceful Stay with amazing Mountain View. Food was excellent. staff were very courteous polite and helpful.
Room: Emerald Premium Room
The Emerald by DLS Hotels, Nainital has replied on Sat May 31 18:02:36 IST 2025
Dear Ms. Tripti Lamba, Thank you for your wonderful feedback following your recent stay at The Emerald by DLS Hotels, Nainital. We're delighted to hear that you had a peaceful stay and enjoyed the breathtaking mountain views. Your appreciation of our excellent food and courteous, polite, and helpful staff means a lot to us. We strive to provide exceptional service and a memorable experience for all our guests, and it's gratifying to know that we succeeded in making your stay enjoyable. We look forward to welcoming you back to The Emerald in the future. Warm regards, The Emerald by DLS Hotels Team
Good Stay
Nice cozy place to stay. A little far from Nani lake though but accessible to the road. Rooms are spacious. Thanks.
Room: Emerald Deluxe Room
The Emerald by DLS Hotels, Nainital has replied on Sat May 31 18:04:51 IST 2025
Dear Mr. Dharmendra Singh, Thank you for sharing your feedback following your recent stay at The Emerald by DLS Hotels, Nainital. We're delighted to hear that you found our rooms spacious and appreciated the peaceful ambiance of our property. We understand that our location, approximately 2 km from Naini Lake, offers a tranquil retreat away from the hustle and bustle. Many guests have found this distance to be ideal, providing a serene environment while still being accessible to local attractions. Your feedback is invaluable to us, and we look forward to welcoming you back for another memorable stay. Warm regards, The Emerald by DLS Hotels Team
Good Hotel and service
Stay was very nice. Place is very good. Only issue is its far from the mall road. You have to travel 10 mins atleast in a vehicle if you know the road - and 25-30 mins by walk. But overall the place is nice.
Room: Emerald Deluxe Room
The Emerald by DLS Hotels, Nainital has replied on Sat May 31 18:11:16 IST 2025
Dear Mr. Harshal Pravin Jain, Thank you for sharing your feedback following your recent stay at The Emerald by DLS Hotels, Nainital. We're delighted to hear that you found our property to be a pleasant place to stay. We appreciate your observation regarding our location. While we are approximately 2 km from Mall Road, many guests have found this distance to be ideal, offering a peaceful retreat away from the bustling crowds, yet still accessible to local attractions. Your feedback is invaluable to us, and we look forward to welcoming you back for another memorable stay. Warm regards, The Emerald by DLS Hotels Team
Good Stay
Property is new and very well maintained. Staff too are very welcoming and cooperative. Very prompt in attending to any requests. Food too was excellent. May be a little more enhancement could be done in terms of providing additional amenities to match value of the money
Room: Emerald Premium Room
The Emerald by DLS Hotels, Nainital has replied on Sat May 31 18:19:01 IST 2025
Dear Ms. Priyanka Ramachandran, Thank you for your thoughtful feedback following your recent stay at The Emerald by DLS Hotels, Nainital. We're delighted to hear that you found our property well-maintained, our staff welcoming and cooperative, and our food excellent. We appreciate your suggestion regarding enhancing amenities to better match the value of the money. Currently, our rooms are equipped with all the essentials such as flat-screen TVs, electric kettles, free Wi-Fi, and complimentary toiletries. Additionally, we offer services like room service, laundry, and tour assistance to ensure a comfortable stay. Your feedback is invaluable to us, and we will certainly consider your suggestions as we continue to improve our offerings. We look forward to welcoming you back to The Emerald in the future. Warm regards, The Emerald by DLS Hotels Team
Excellent Stay
Comfortable and perfect stay for family. Rooms are adequately sized with all basic amenities.
Room: Emerald Premium Room
The Emerald by DLS Hotels, Nainital has replied on Sat May 31 18:21:13 IST 2025
Dear Mr. Sushant Gupta, Thank you for sharing your feedback following your recent stay at The Emerald by DLS Hotels, Nainital. We're delighted to hear that you and your family had a comfortable and enjoyable experience with us. Our Deluxe and Premium Rooms are designed to offer spacious accommodations equipped with modern amenities, ensuring a relaxing retreat for our guests. We appreciate your kind words and look forward to welcoming you and your family back to The Emerald in the future. Warm regards, The Emerald by DLS Hotels Team
peaceful stay
Had a lovely stay here loved the vibe peaceful place staff is very polite and last specially food was amazing
Room: Emerald Deluxe Room
The Emerald by DLS Hotels, Nainital has replied on Tue Aug 05 17:00:28 IST 2025
Thank you for your wonderful feedback; we're thrilled you enjoyed the vibe, peaceful atmosphere, polite staff, and delicious food!
Good Stay
Sharing the review about the hotel mentioned above. The hotel is in a pleasant area. We were happy there. The food was very good except that very salty and oily. Even though it was very tasty. The facilities were good. The management was always eager to make us comfortable at every step. Sanjay Singh , one of their staff and Mr Prakash was very courteous and helpful. Over all our experience of our stay at this hotel was pleasant. Hotel needs some updates in regards to to the condition of the hotel amenities . Mrs N Bhargava
Room: Emerald Deluxe Room
The Emerald by DLS Hotels, Nainital has replied on Tue Aug 05 17:05:44 IST 2025
Thank you, Mrs. Bhargava, for sharing your detailed review. We're delighted to hear you enjoyed the pleasant location, good food, and the helpfulness of our staff, especially Sanjay Singh and Mr. Prakash. We truly appreciate your feedback regarding the amenities and will work on updating and improving them to enhance our guests' experience. We look forward to welcoming you again!
Excellent Stay
We had a good stay with family with kids and elderly. Rooms are clean and service is prompt. The location is bit away from mall road but not too far and has parking near the hotel
Room: Emerald Premium Room
The Emerald by DLS Hotels, Nainital has replied on Tue Aug 05 17:07:22 IST 2025
Thank you for your positive feedback! We're glad to hear you had a comfortable stay with your family, and that you appreciated the cleanliness and prompt service. We understand the location being a bit away from Mall Road, but we're pleased you found it convenient with nearby parking. We look forward to hosting you again in the future!
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