I had the worst experience at Marconi Resort and strongly advise others to avoid it. From the start, the management completely misled us about the parking situation. The road leading to the resort was closed, and they forced me to park my expensive vehicle at another hotel with no responsibility or assurance of safety. This crucial issue was not communicated in advance, leaving us in a stressful and inconvenient situation.
To make matters worse, the heater switch in the room wasn’t working, making the stay uncomfortable in the cold weather. On top of that, the washroom was not properly cleaned, showing a complete lack of basic hygiene standards.
When I brought these issues to their attention, they admitted their mistake over the phone and said they had already informed about it, but this doesn’t excuse the poor communication and lack of preparation on their part.
Overall, Marconi Resort completely failed to deliver even the most basic expectations of hospitality. Their unprofessionalism and lack of accountability ruined my stay. I would not recommend this place to anyone.