The Riverview Retreat By Leisure Hotels

The Riverview Retreat By Leisure Hotels has replied on Thu Nov 13 12:00:22 IST 2025

Dear Deepak Garg, We're really sorry to hear about your less than satisfactory experience. Understanding your concerns about the room size, ventilation, and furniture quality, we're keen on taking constructive actions. We will certainly take your concerns into account and discuss with our maintenance team to work on the room conditions and improve the quality of service provided. Your comments on the AC unit and the washroom condition are alarming and we will conduct a thorough check going forward to ensure our standards are met. Besides, the actions of our reception team are unacceptable and rest assured, necessary measures will be initiated. We're distressed about causing inconvenience with the unexpected call during night. This is certainly not the experience we’d like to provide, and we vow to ensure a stricter adherence to our privacy policies. Although your dinner experience was average, we will exert more effort to enhance the food quality and overall dining experience. On a positive note, we're glad you appreciated the direct access to the river. Thank you for sharing your concerns with us to make drastic improvements on these fronts. Regards

The Riverview Retreat By Leisure Hotels has replied on Mon Oct 27 00:44:50 IST 2025

Dear Dhananjay Singh, We are absolutely thrilled to read your warm words of appreciation about your stay, and the location and facilities of our property. It is indeed our location and services like these that inspire our team to offer an even more delightful stay for our guests. It's great to know that you found us through MMT and enjoyed the food we serve. We pride ourselves in providing a great culinary experience for our guests, so it's rewarding to receive such feedback. We look forward to the opportunity of welcoming you back very soon for another stellar experience. Regards

The Riverview Retreat By Leisure Hotels has replied on Mon Oct 27 00:45:00 IST 2025

Dear Mudit Mishra, We're delighted to hear that you had a comfortable stay and appreciated the atmosphere at our property! It's wonderful that the food served was delightful to your taste buds and your kids had an enjoyable time too. Knowing that our guests would love to return brings us immense gratification. Looking forward to welcoming you back for another great experience! Regards

The Riverview Retreat By Leisure Hotels

Dear Vikas Saini, We're elated to read your glowing feedback regarding your stay at our resort. The joy in serving guests such as yourself makes all our efforts worthwhile. We're proud that the ambience, the blend of luxury and nature, struck a chord and provided a tranquil and rejuvenating experience for you. Our team constantly strives to be attentive and warm, so they will be gratified to hear they enhanced your comfort. We're glad you found our diverse food offering delightful. Also, it’s immensely pleasant to learn that the peaceful environment and views added to your overall satisfaction. Recommendations from valued guests like you mean the world to us. We eagerly anticipate your next visit for another memorable stay. Regards

The Riverview Retreat By Leisure Hotels has replied on Fri Oct 31 18:26:13 IST 2025

Dear Anshu Arora, We're thrilled to know you appreciate the location and maintenance of our property in Ramnagar. Your kind words mean a lot to us. Our team works diligently to provide a clean, comfortable, and welcoming environment, and we're pleased we've met your expectations. The new renovations were aimed at enhancing the guest experience and it's great to hear you found the added deck and reception welcoming. We hope these changes made your stay more enjoyable. Remember, we're always here to provide you a fantastic stay. Visit us again soon. Ritesh Bhatt General Manager The Riverview Retreat Regards

The Riverview Retreat By Leisure Hotels has replied on Thu Nov 13 11:58:39 IST 2025

Dear Sachin Akhria, We are overjoyed to learn that your visit to our establishment could be termed as a wonderful experience and we are glad that you found our food fresh and delicious. Knowing that you appreciated the hospitality exemplified by our staff members is so rewarding to hear as this is something that we strive to maintain. We are thrilled about your intent to share this positive experience with others through your recommendation. It was also great to learn that your stay was comfortable and pleasant, as we continually strive to offer a top-notch experience. We eagerly look forward to your next visit so that we can enhance your stay even further! Ritesh Bhatt General Manager The Riverview Retreat Regards

The Riverview Retreat By Leisure Hotels has replied on Mon Oct 27 14:09:57 IST 2025

Dear Sandeep Singh, We're glad to hear that you found our location and food to your liking. It’s great that you found the amenities superior. However, we noticed that you rated our service a 7 out of 10. We aspire to provide top quality service to all our guests and we're always looking to enhance. We would love to understand what aspects of our service did not fully meet your expectations. Your feedback can guide our continuous efforts to serve you better. Please consider sharing more details about your experience with us. Rest assured, we take all the observations of our valued guests seriously as they assist us in our mission of constantly improving our standards. Looking forward to welcoming you again! Regards

The Riverview Retreat By Leisure Hotels has replied on Thu Nov 13 11:58:52 IST 2025

Dear Manu Trivedi, We're thrilled to read your description of our resort near the Kosi River - as beautiful and well-maintained with delicious food offerings! Nothing makes us happier than knowing our guests have enjoyed the serene environment and our culinary delights. We always endeavor to provide an exceptional experience for our guests, thus reading such reviews are truly rewarding. Your feedback on our dinner and breakfast is extremely valuable, as we believe that excellent meals are an integral part of any memorable stay. We're also glad you enjoyed the surroundings and maintenance of the property. We believe in keeping the natural charm of the location intact while ensuring the best standards for our guests. Please be assured that we will continue maintaining the property and providing delicious meals as we always have. We look forward to hosting you again and promise an equally enchanting experience during your next visit. Have a blessed day! Ritesh Bhatt General Manager The Riverview Retreat Regards

The Riverview Retreat By Leisure Hotels has replied on Fri Oct 10 12:55:11 IST 2025

Dear Amit Yadav, We're thrilled to hear you found the location and amenities of our property rewarding. It's always a pleasure to serve delightful food to our guests, thus reading your positive feedback about our culinary offering is heartening. We've noted your feedback about the rooms, rest assured, it will be taken into due consideration as we continually strive to improve the satisfaction of our guests. We're devoted to providing a comfortable and pleasing environment to enhance your stay. It's wonderful to know that overall, you had a memorable experience with us. We hope to see you again soon, creating more happy memories. Ritesh Bhatt General Manager The Riverview Retreat Regards

The Riverview Retreat By Leisure Hotels has replied on Sat Oct 11 01:05:41 IST 2025

Dear Gautam Madan, We appreciate your detailed feedback and understand your concerns. We regret that your stay did not meet your expectations in some respects. We are always working to enhance our guest experience and your comments will be crucial for that effort. Your concern about the limited play area and deep swimming pool has been noted and will be addressed. To improve the security for our guests, especially near the pool area, your suggestions will be taken into consideration. We are also sorry to hear about the delay in luggage handling during your check-in and check-out process. It appears we fell short in providing you the prompt service we are known for. Regarding the food prices, we ensure that the quality and variety on the menu make it worth the expense. We assure you that some adjustments and considerable improvements will be made based on your feedback. We hope to be able to welcome you back in the future to provide a better experience. Ritesh Bhatt General Manager The Riverview Retreat Regards

The Riverview Retreat By Leisure Hotels has replied on Fri Oct 10 12:55:21 IST 2025

Dear Kavita Bansal, We're thrilled to hear that you enjoyed the beautiful views our resort has to offer. Our team strives to provide a scenic and relaxing backdrop for our guests, and your feedback affirms we're doing justice to that. Additionally, we are elated to know that our culinary offerings hit the mark! Our chefs will be more than pleased to hear your impression of the food. Lastly, we're pleased to have been a suitable choice for your gathering of friends and family. Nothing makes us happier than knowing we contributed to your enjoyable catches up and bonding. We hope to share more unforgettable experiences with you in the future. Come back soon! Ritesh Bhatt General Manager The Riverview Retreat Regards

The Riverview Retreat By Leisure Hotels has replied on Mon Sep 22 18:48:29 IST 2025

Dear Guest, We're delighted to hear that the spaciousness and amenities of the villa perfectly accommodated your family's needs and that our culinary offerings impressed you. It's heartening to know that our staff could contribute to your enjoyable experience, ensuring that you felt supported throughout your stay. Your mention of the generous kitchen area and its proximity to the river highlights the thoughtful design of our facilities aimed at enhancing guest experiences. We're honored to be recommended as a must-visit place in Jim Corbett and look forward to welcoming you back, perhaps for another memorable family getaway. Ritesh Bhatt General Manager The Riverview Retreat Regards

The Riverview Retreat By Leisure Hotels has replied on Wed Sep 24 22:39:52 IST 2025

Dear Alok Garg, We're elated to know that you enjoyed our location, views, food, quality, amenities, and services. Our team endeavors to provide worthwhile experiences like the one you had. We put considerable effort into maintaining the high quality in all aspects that you praised. Your positive feedback encourages us to work even harder in maintaining our high standards. It means a great deal to us and further strengthens our commitment to ensuring that all visits are memorable. We hope to have the pleasure of serving you again in the future. Ritesh Bhatt General Manager The Riverview Retreat Regards