The Naini Retreat By Leisure Hotels

The Naini Retreat By Leisure Hotels has replied on Fri Oct 10 12:54:42 IST 2025

Dear Mr. Gupta, We are thrilled to hear that you enjoyed everything about our service! It's always wonderful to know that we are doing a good job. Your kind words are a great source of motivation for our team. We look forward to serving you again in the future. Do let us know if there's anything we can assist you with. Have a great day! Kind Regards, Team The Naini Retreat Nainital

The Naini Retreat By Leisure Hotels has replied on Thu Sep 18 19:16:45 IST 2025

Dear Mr. Padung, We're delighted to know that our team and our ambiance added to your overall pleasant experience! Our staff endeavors to deliver a uniquely memorable experience for all our guests and your kind words are a validation of their efforts. We're particularly excited that you enjoyed the live flute performance. Our resident artist will surely be overjoyed when we pass on your compliment. Looking forward to your next stay with us. Kind Regards, Team The Naini Retreat Nainital

The Naini Retreat By Leisure Hotels has replied on Thu Sep 18 19:16:55 IST 2025

Dear Mr. Pande, We are thrilled to hear that you appreciated the quality of our property and our dedicated team. It's wonderful that the cleanliness, upkeep, and the fantastic views helped enhance your experience with us. Our aim is to always provide an exceptional stay for all our guests, and your feedback is of utmost importance. We hope to continue impressing you in the future with our seamless service and well-maintained facilities. Looking forward to serving you again and ensuring your next visit is as enjoyable as the previous one. Kind Regards, Team The Naini Retreat Nainital

The Naini Retreat By Leisure Hotels has replied on Thu Sep 18 19:17:06 IST 2025

Dear Mr. Agarwal, We're glad to know that you appreciated our prime location and our food facilities. We take pride in offering our guests the best in service and amenities. Your positive feedback motivates us to strive for continual improvement. Feel free to share any other aspects of your stay that you enjoyed or any suggestions for enhancements that could make future stays even more enjoyable. We look forward to hosting you again soon. Kind Regards, Team The Naini Retreat Nainital

The Naini Retreat By Leisure Hotels has replied on Wed Aug 13 23:07:58 IST 2025

Dear Mr. Mehta, We're thrilled to hear about your positive experience at our hotel! It's wonderful that our local Pahadi staff succeeded in making you feel at home; they indeed strive to go the extra mile for all our guests. We're equally pleased that our food left a lasting impression on you. Using fresh local ingredients to create delicious meals is a passion of ours, and nothing pleases us more than hearing that it's appreciated. Thank you for your suggestion regarding room maintenance. We definitely strive to deliver the best experience possible for our guests, and feedback like yours is invaluable in helping us do just that. We're particularly proud of the shuttle service we offer, and it's great to hear that it was convenient and added to the overall ease of your trip. Your recommendation means a lot to us, and we hope to welcome you back soon for another memorable stay in the hills! It's our aim for all guests to enjoy a relaxing and rejuvenating experience, and we're thrilled we were able to deliver this for you. Kind Regards, Team The Naini Retreat Nainital

The Naini Retreat By Leisure Hotels has replied on Thu Sep 18 19:13:48 IST 2025

Dear Mr. Manjhi, We appreciate your positive feedback about our location and ambiance. Indeed, the steps leading down to the hotel are quite a unique feature, we see it as a small adventurous moment before reaching your relaxing destination! Regarding the cost, we always aim to provide the best value to our guests in our services and amenities - the quality of stay and dining experience being part of it. We're glad you enjoyed the food! We will continue working hard to maintain our hospitality standards. Any suggestions for improvements are welcomed. We look forward to welcoming you back on your next visit to Nainital. Kind Regards, Team The Naini Retreat Nainital

The Naini Retreat By Leisure Hotels has replied on Thu Sep 18 19:13:08 IST 2025

Dear Mr. Shinghal, It warms our hearts to read such positive feedback. We're thrilled to know our staff could enrich your stay with their cooperative and supportive nature. Knowing that you enjoyed our culinary offerings is fantastic to hear, as we strive to satiate our guest's palates. The beautiful location is indeed one of our unique selling propositions and we are glad it added value to your experience. Your admiration for your stay truly inspires us to continue refining our services and premises. Please consider staying with us for any future travels as we look forward to nurturing this relationship. Do remember to check out our special offers and packages on your next booking to make your stay even more enjoyable. We sincerely appreciate your kind words and wish you all the best until we meet again. Kind Regards, Team The Naini Retreat Nainital

The Naini Retreat By Leisure Hotels has replied on Fri Jul 04 23:21:56 IST 2025

Dear Mr. Chauhan, We feel elated knowing you appreciated our prime location and courteous staff. Appreciation coming from a valued guest like you encourages us to continuously aim at making all our guests happy. We've taken your feedback on board about the service delivery turnaround time, as we always strive to improve our services and provide a seamless experience. Furthermore, we've taken note of your comments regarding our non-view rooms too and are looking into solutions to make them feel more open and comfortable without compromising on our standards of service. We're delighted to hear the overall experience was excellent. It's our continuous endeavor to provide all of our guests with an overall memorable experience. Looking forward to welcoming you back on your next visit until then, take care. Kind Regards Team The Naini Retreat Nainital

The Naini Retreat By Leisure Hotels

Dear Mr. Srivastava, We're greatly concerned to read about your recent experience with us. It's clear that we fell short in several areas, which is not reflective of our service philosophy. We've duly noted your feedback about the location's accessibility from Naini Lake for that purpose we always complimentary shuttle services. Our core aim is to make our guests' journey as convenient as possible, and we clearly failed to do that. We're sorry to hear about the quality of food served. Our team always strives to provide a wide array of options while ensuring top-notch quality. Your message has been passed on to the F & B team for an urgent review. As per breakfast and dinner timings, we aim to provide a broad enough window which can cater to most of our guest's schedules. However, we understand that these timings may not suit everyone, and this matter will be discussed internally. We strive to learn and improve from each experience and feedback like yours is invaluable. Rest assured, we will make every effort to address these issues and aim to provide a much better experience in the future. Kind Regards Team The Naini Retreat Nain

The Naini Retreat By Leisure Hotels has replied on Sat Jun 14 19:52:27 IST 2025

Dear Guest, We truly regret reading about your unsatisfactory experience at our hotel. It's quite disheartening to hear that our facilities and services did not live up to your expectation. The size of our rooms and bathrooms are designed to provide a cozy, welcoming atmosphere, however, we acknowledge that it may not cater to everyone’s taste. We're considering possibilities to enhance the comfort for our guests. We also take note of your feedback regarding the lack of shower sprayer and mats. Rest assured, we'll certainly look into this matter to improve our guest amenities. The aim is to provide top-tier facilities suited for everyone and we regret that we fell short during your stay. We believe that each hotel has its distinctive charm and we are proud of our stunning views, nonetheless, we feel saddened to know that it was not a redeeming feature for your visit. We hope for an opportunity to serve you better in the future and we will strive to exceed your expectations during your next visit. Kind Regards, Team The Naini Retreat Nainital

The Naini Retreat By Leisure Hotels has replied on Fri Jul 04 23:22:35 IST 2025

Dear Ms. Arora, We sincerely appreciate the time you've taken to share your detailed feedback with us. It's indeed concerning to hear about the issues you encountered with your suite and the lack of proper amenities. Delighting our guests with top-notch services and experiences is our foremost objective, and we regret to know that we fell short in your case. Steps are being taken to address these issues, including intensive housekeeping training and procedures for room quality assurance checks to improve our overall offering. Issues related to water quality, bed linen, and bathroom essentials are unacceptable and measures will be taken to rectify them immediately. We would also like to acknowledge your comments about the physical structure of our hotel. We're disheartened that the other aspects of your stay fell short. We're determined to use this as an opportunity to improve and enhance the experience for all future guests. We hope you would consider giving us another chance. Kind Regards Team The Naini Retreat Nainital

The Naini Retreat By Leisure Hotels has replied on Fri Jul 04 23:22:09 IST 2025

Dear Guest, We appreciate your positive feedback about our property. It's heartening to know that you found the hotel beautiful and our staff helpful and efficient. We strive to ensure each guest experiences our commitment to quality service and comfort, and it's wonderful to hear we achieved that goal during your stay. We're also thrilled to hear you loved the food. Our chefs go above and beyond to offer a diverse range of dishes that cater to every palate, and it's always rewarding to know it's appreciated. Your compliment about the scenic spots within the hotel area is also encouraging. Our location was chosen with the backdrop of beauty in mind, providing our guests with a relaxing space to unwind and enjoy their stay. We hope to continue to surpass your expectations in the future. We look forward to seeing you back soon for another enjoyable stay. Kind Regards Team The Naini Retreat Nainital