The Rosefinch Sarovar Portico

The Rosefinch Sarovar Portico

Dear Sharad, I appreciate your feedback on your stay with us. You've made some valid points about the patio area and we understand where you're coming from. However, your mention of there being no chair or adequate seating is something which is already mentioned in the site through which you have booked. The next higher category which is Luxury Rooms has a Sit out Balcony. With regards to non smoking - this is also clearly mentioned in the site and this has been implemented to ensure that the next guest doesn't feels uncomfortable due to the tobacco smell of the previous guest. Though for the convenience of the non-smokers we have kept few smoking zones across the property. Please feel free to update us on any other feedback related to the stay like room, food, service etc Regards, Sanjay Mukherjee General Manager

The Rosefinch Sarovar Portico

Dear Nandlal, We deeply regret to hear about your disappointing experience. It’s unfortunate that your stay with us was not up to the mark. We fully understand your concern and frustration regarding room allotment and the mosquito issue. We have already explained you during your stay that as the hotel is nearer to nature we need to be careful while keeping the balcony door open. The rooms which you have booked are not always available next to each other though we try for the same. We have shifted to a Higher category Family room good enough for 4 people after you agreed for the same. We also understand your grievances related to the refund for the second room; the nonrefundable booking condition was also informed to you while you made the booking. We would like to ensure you that customer satisfaction is our . We sincerely hope that you would reconsider your decision and give us another chance to serve you better. We are certain that we can provide the level of comfort and service you expect from us. Regards, Sanjay Mukherjee General Manager

The Rosefinch Sarovar Portico has replied on Mon Aug 11 21:13:47 IST 2025

Dear Addya, We appreciate you taking out time to provide feedback about your stay. We are glad to hear that you were happy with our property location and that you found our hospitality up to the mark. It's our top priority to make the stay of our guests comfortable and enjoyable. We take your comments about the quality of our food seriously. We aim to produce delicious food at a reasonable price, and are currently reviewing our food offerings to ensure we achieve this goal. As for the snacks, we do charge additionally for them, as is standard in many hotels. Feedback like yours is truly valuable and helps us enhance our services. We hope to have you back and promise an improved experience on your next visit. Please do give us another opportunity to serve you better. Regards, Sanjay Mukherjee General Manager

The Rosefinch Sarovar Portico has replied on Mon Jul 28 02:22:32 IST 2025

Dear Dinesh, Dear Aashna, We are absolutely delighted by your positive review. It's wonderful to hear that you had such a great experience at our property. Your warm words about our staff, are genuinely appreciated. We pride ourselves on our attentive and friendly team, as we believe that they play a pivotal role in crafting the great experience that we aim to provide every guest. Your recommendation means a lot to us, and we can't wait to welcome you back during your next visit. Regards, Sanjay Mukherjee General Manager

The Rosefinch Sarovar Portico has replied on Mon Aug 11 21:13:02 IST 2025

Dear Ritika, We appreciate your uplifting words regarding our property. It’s delightful to learn that you found our place beautiful and peaceful. Equally, it warms our hearts to discover that you had a positive encounter with our staff. We indeed strive to provide cooperative and considerate service to all our guests. We're glad it didn't go unnoticed. Your remark about the food is also very encouraging. We consistently aim to offer delectable meals that cater to different taste preferences. Knowing you enjoyed our culinary offerings truly brings us joy. Your compliment tells us we are moving in the right direction and gives us motivation to continue striving for excellence in all aspects. Please do not hesitate to visit us again soon, as we would love to have you back for another wonderful experience! Regards, Sanjay Mukherjee General Manager

The Rosefinch Sarovar Portico has replied on Mon Aug 11 21:12:37 IST 2025

Dear Sushma, We are glad that you found our location, surrounded by lush greenery, convenient. Views from our rooms can vary slightly due to the flora, but we strive to provide a serene environment to all our guests. It is absolutely great to know that the sounds of various birds and the beauty of the mountain range made your stay enjoyable. Your kind words regarding our spacious rooms and services are much appreciated. Delighted to know that the food was a highlight of your stay. Our chefs indeed put in a lot of effort to ensure freshness and taste in every dish. We understand your concern about the cost of meals, and we continuously work on providing the best value for our guests. Your feedback regarding the pricing will be taken into account. We pride ourselves on our cleanliness and hygiene standards, we're pleased to know they met your expectations. Acknowledging your tip about opting for higher floor rooms, meal plans, and booking cabs for trips, we believe it will help future guests in making informed decisions. We're happy we could assist with cab booking as well. We value your feedback and hope to host you again. Regards, Sanjay Mukherjee General Manager

The Rosefinch Sarovar Portico has replied on Mon Jul 28 02:22:49 IST 2025

Dear Staffi, We're delighted to hear that you had such a wonderful time at our property! It's always rewarding to know when guests have thoroughly enjoyed their stay to the fullest, appreciating not only the hotel and its views but also the dedicated service provided by our staff. My team will surely be glad to know that their efforts to make your stay enjoyable were appreciated. It's great that you loved the food so much that you didn't want to dine elsewhere! We are grateful for your recommendation and can't wait to welcome you back for another delightful experience. Regards, Sanjay Mukherjee General Manager

The Rosefinch Sarovar Portico has replied on Wed Jun 18 23:25:28 IST 2025

Dear Sajal, As you can understand, being in the hills, there is a limitation of space. To overcome this limitation, we have allocated a place for parking and have also arranged shuttles from hotel to the parking for guest convenience. We assure you that we will continue investing in our property, staff, and amenities to cater for your comfortable and enjoyable stay. It will be a pleasure to welcome you back and provide you another wonderful stay in the future. Until then, take care! Regards, Sanjay Mukherjee General Manager

The Rosefinch Sarovar Portico has replied on Mon Jun 16 23:23:39 IST 2025

Dear Gopal, We are truly sorry to learn about the issues you experienced during your stay with us. It is concerning to know that maintenance, cleanliness standards, breakfast and staff response were not met to your satisfaction. We have conveyed these issues to our housekeeping team to immediately rectify these problems and ensure it doesn't happen in the future. Regarding the breakfast options, we always strive to offer a wide variety and regret that you found it limited. Your feedback has been noted and will be used to improve our offering. We are taking your feedback seriously and will provide necessary training to our staff. Our aim is to provide a wonderful experience, not the disappointment that you felt. Please believe that your experience is not reflective of our usual high standards and consider giving us another chance to demonstrate this. Regards, Sanjay Mukherjee General

The Rosefinch Sarovar Portico has replied on Tue Jul 01 23:49:45 IST 2025

Dear Sharad, We understand your concern. The standard check in time is 2 PM. You reached hotel around 10Am and were waiting for the guests to check out. Once the rooms checks out we also need time to clean the room. Around 12:30 you went outside the hotel and came back around 14:30 hrs, and immediately the room was offered. I believe you will understand that we try to give rooms as early as possible, but it is always subject to availability. Regards, Sanjay Mukherjee General Manager

The Rosefinch Sarovar Portico has replied on Tue Jun 10 13:04:08 IST 2025

Dear Priyank Shukla, We are thrilled to hear that your stay with us lived up to expectations. Your high praise for location, food and hospitality and recognition means a lot to us, and the entire team are pleased to know that their efforts were well appreciated. Once again, we're thrilled to hear you enjoyed your stay and we hope to have the pleasure of welcoming you back in the near future. Regards, Sanjay Mukherjee General Manager

The Rosefinch Sarovar Portico has replied on Tue Jun 10 13:03:41 IST 2025

Dear Garima, We are thrilled to hear that your stay with us lived up to expectations. Your marks will help us in evaluating ourself further.. We understand that the distance to the car parking can pose as a concern, but we are glad to know that our shuttle service was able to alleviate that issue for you. Your high praise and recognition means a lot to us, Once again, we're thrilled to hear you enjoyed your stay and we hope to have the pleasure of welcoming you back in the near future. Regards, Sanjay Mukherjee General Manager

The Rosefinch Sarovar Portico has replied on Tue May 20 13:24:25 IST 2025

Dear Prabhanjan, We're delighted to know that your stay at our hotel surpassed your expectations and that you enjoyed your overall experience. It pleases us to hear that you appreciated the fantastic environment, our well-maintained rooms, and the amazing lake view. We're also glad to know you found our location conducive and appreciated our staff's assistance during your stay. Your appreciative comments about our breakfast menu are particularly heartening. Your feedback is invaluable to us and it motivates us to continue providing exceptional service for a memorable experience. We look forward to your subsequent visits. Regards, Sanjay Mukherjee General Manager

The Rosefinch Sarovar Portico has replied on Sat May 03 18:12:58 IST 2025

Dear Nakul, We are absolutely delighted to hear that you and your family had an enjoyable stay at Sarovar Portico. It brings us great pleasure knowing that you appreciated our staff, clean room, and breakfast. We're also glad that you loved our strategic location right on the lake, offering an amazing view to our guests. We strive to provide such authentic experiences to all our visitors and your feedback assures us that we are on the right path. We look forward to hosting you again and continue to meet your expectations. Regards, Sanjay Mukherjee General Manager

The Rosefinch Sarovar Portico has replied on Wed Apr 30 16:32:01 IST 2025

Dear Dr Rahul, We are absolutely delighted to hear that you and your family had an enjoyable stay at Sarovar Portico. It brings us great pleasure knowing that you appreciated our cozy room setups, and the variety of foods available. We're also glad that you loved our strategic location right on the lake, offering an amazing view to our guests. We strive to provide such authentic experiences to all our visitors and your feedback assures us that we are on the right path. We look forward to hosting you again and continue to meet your expectations. Regards, Sanjay Mukherjee General Manager

The Rosefinch Sarovar Portico has replied on Sun Apr 20 21:57:35 IST 2025

Dear Saurabh, We appreciate your feedback and are delighted to know that you had an excellent experience at our property. Specifically, we understand the parking inconvenience you experienced given the location. To ensure the safety and security of our guests' vehicles, we have a designated area near the market area. We understand that the distance of 1 km could seem inconvenient due to which we have kept shuttles ready to assist you with transport from and to the parking lot. We will take your observation under consideration and work towards finding more suitable solutions to improve the parking situation. We believe that feedback like yours helps us to grow and evolve. We look forward to hosting you again under better circumstances. Rest assured, we are committed to providing you with the best amenities and hassle-free experiences. Regards, Sanjay Mukherjee General Manager