Echor Malusara Lakeview Retreat Bhimtal

Echor Malusara Lakeview Retreat Bhimtal has replied on Tue Feb 18 01:59:22 IST 2025

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Please allow me to address your concerns directly. Property Smell: We are truly sorry that the property did not meet your expectations in terms of cleanliness or ambiance. We take great pride in maintaining a fresh and welcoming environment, and it seems we fell short in this instance. We will immediately investigate and address any issues related to odors to ensure this does not happen again. Difference from Pictures: We regret that the property did not match the images you viewed prior to booking. We strive to accurately represent our facilities, and we will review our marketing materials to ensure they reflect the current state of the property. Food Quality: We are disappointed to hear that the food did not meet your expectations. Our culinary team works hard to provide high-quality meals, and we will review your feedback with them to identify areas for improvement. Breakfast Service: We apologize for the lack of a breakfast buffet during your stay. While we occasionally adjust our service offerings based on occupancy or other factors, we understand how disappointing this must have been. We will ensure that all guests are informed of any changes to our dining options in the future. Your experience is not reflective of the standards we strive to uphold, and we deeply regret that we did not meet your expectations. We would appreciate the opportunity to make this right and hope you will consider giving us another chance to provide you with the exceptional stay you deserve.

Echor Malusara Lakeview Retreat Bhimtal has replied on Tue Feb 18 02:03:56 IST 2025

Dear Valued Guest, Thank you for taking the time to share your detailed feedback about your recent stay at Malusara Hotel from May 17th to May 19th, 2024. We truly appreciate your honest review, as it helps us identify areas where we can improve and provide a better experience for our guests. We are pleased to hear that you enjoyed the location of the hotel and the clear view of Bhimtal Lake from the restaurant area. However, we sincerely apologize for the inconveniences you faced during your stay, and we would like to address each of your concerns: Monkeys Disturbance: We regret the disturbance caused by the monkeys, especially the noise they created early in the morning. While the presence of monkeys is a natural occurrence in this area due to the proximity to the forest, we understand how disruptive this can be. We will explore solutions to minimize this issue, such as installing noise-dampening materials on the roofs or other preventive measures. Night Staff Availability: We apologize for the lack of staff presence from 10 PM to 7 AM. While we provide a contact number for emergencies, we understand that this may not be sufficient. We will review our staffing arrangements to ensure better support for our guests during the night. Air Conditioning: We regret any confusion regarding the availability of air conditioning. While our rooms are designed to remain cool naturally due to the climate, we understand that this may not meet everyone's expectations. We will ensure that this is clearly communicated to guests during the booking process. Refrigerator: We apologize for the inconvenience caused by the absence of a refrigerator in your room. This is not in line with the amenities we aim to provide, and we will investigate why this was missing. In the meantime, we will ensure that the restaurant fridge is made more accessible to guests, even during late hours. We deeply regret that these issues impacted your comfort and the overall experience of your stay. As a gesture of goodwill, we would like to offer you a discount on your next stay or a complimentary upgrade to a room with additional amenities. We hope you will give us another opportunity to provide you with the exceptional experience you deserve. If you would like to discuss this further or make a future reservation, please feel free to contact me directly at [Hotel Manager's Contact Information. Your satisfaction is our priority, and we are committed to making things right. Thank you once again for your valuable feedback. We hope to welcome you and your family back to Malusara Hotel in the near future.

Echor Malusara Lakeview Retreat Bhimtal has replied on Tue Feb 18 02:06:05 IST 2025

Thank you for your kind words! We're glad you enjoyed the beautiful lake view, fresh food, and our hospitality. Your appreciation motivates us to keep delivering the best experience to our guests. We look forward to welcoming you back soon! 😊

Echor Malusara Lakeview Retreat Bhimtal has replied on Tue Feb 18 02:06:50 IST 2025

Thank you for your valuable feedback! We're delighted to hear that you enjoyed our rooms and well-maintained property. We understand your concern regarding food pricing and appreciate your perspective. We strive to maintain high-quality ingredients and service standards, which sometimes affects pricing. However, we will certainly take your feedback into account and review our pricing to ensure a more balanced experience for our guests. We truly appreciate your visit and hope to welcome you back for an even better stay in the future!

Echor Malusara Lakeview Retreat Bhimtal has replied on Tue Feb 18 02:07:54 IST 2025

Thank you for your kind words! We're thrilled to hear that you had a great stay and appreciated our accommodation, helpful staff, hygienic food, and clean rooms. Your feedback means a lot to us, and we look forward to welcoming you again for another wonderful experience.

Echor Malusara Lakeview Retreat Bhimtal has replied on Tue Feb 18 02:09:13 IST 2025

We sincerely apologize for the miscommunication regarding the New Year's celebrations. We completely understand how disappointing this must have been for you and your family, especially when you were expecting a festive experience. This is certainly not the kind of experience we want our guests to have. We take your feedback very seriously and will ensure better clarity and transparency in our communication going forward. Please allow us the opportunity to make it up to you on your next visit. We truly value your time with us and would love to provide you with a much better experience in the future.