The Fern Hillside Resort

The Fern Hillside Resort

Dear Ms Rupali Gohtra, We really appreciate you taking out the time to review our property. It's great to hear that you've enjoyed our establishment's ambience and had an overall pleasant experience. We understand the absence of a smart TV may have impacted your leisure time. Your feedback is valuable to us, and we'll look into improving our entertainment options. Also, we've taken note of your comments regarding our buffet breakfast and will consider it to upgrade our menu offerings. We acknowledge that the route to our location might be slightly tricky, especially the uphill part. We'll make sure to make our directions more detailed and user-friendly for our future guests. We're glad to know that despite these concerns; you found the other aspects about our property satisfying. Your recommendations will help us improve and ensure a more enjoyable stay for all our future guests. Thank you again for your constructive criticism. We eagerly await your next visit. Thanks & Regards Dinesh Thakur

The Fern Hillside Resort has replied on Thu Aug 14 19:13:53 IST 2025

Dear Mr Jani, We're sincerely sorry to hear that your recent stay with us turned out unsatisfactory. It appears that various aspects of your visit didn't meet your expectations, and for this, we genuinely regret any inconvenience caused. We take all feedback seriously, and it is from reviews like yours that we can identify our areas of improvement. The comfort and satisfaction of our guests are our utmost priority, and we always strive to deliver an excellent experience. Concerning your mentioned points, we will definitely look into the issue of the wet pillows and mattresses as it doesn't reflect the high standards we usually aspire to meet. Also, it's important to highlight that we usually charge a minimal service fee for room service, including alcohol delivery, to ensure you receive the best and timely service. However, we will review this policy to consider its effect on customer satisfaction. Regarding the unavailability of the spa, please note that certain amenities might not be operational due to renovations or enhancements to provide a better future experience. We truly appreciate your feedback and will work diligen Thanks & Regards Dinesh Thakur Front Office Manager

The Fern Hillside Resort

Dear Mr Yogendra L Patel, We're glad to hear about your positive experiences with our food offerings and room service. It's delightful to know you appreciated our effort to cater to different culinary preferences, including Jain food. Your comments on our breakfast and dinner options made our chef's day. Regarding our room service, we aim to provide the most efficient and friendly service, and it's rewarding to know you noticed. We understand your comment about the location. We appreciate feedback like yours as it helps us to better understand our guest's perspectives. Although our location might not appeal to everyone, many guests find it charming and appreciate its quiet, away-from-the-hustle attributes. In any case, we assure you that we're continuously working on improving all aspects of our guests' experience. We can't wait for you to visit us again, offering you another outstanding stay. Thanks & Regards Dinesh Thakur

The Fern Hillside Resort

Dear guest , We're delighted to hear you enjoyed our scenery, activities, and food! Your recommendation means a lot ! We look forward to welcoming you again !! Thanks & Regards Dinesh Thakur

The Fern Hillside Resort has replied on Tue Mar 25 23:16:14 IST 2025

Dear Shreya, We'll work on the pest issue and improve amenities. Pleased you liked our food. Thanks & Regards Dinesh Thakur

The Fern Hillside Resort has replied on Fri Mar 21 16:51:24 IST 2025

Dear Mr Gupta, Glad you enjoyed our food, location, and amenities. Your recommendation means a lot! We look forward to welcoming you again. Thanks & regards, Dinesh Thakur FOM

The Fern Hillside Resort has replied on Tue Dec 24 17:41:28 IST 2024

Dear Patel, We appreciate your candid feedback regarding your stay with us. We understand your concern regarding the size of the rooms and lack of a dining table. We strive to provide the best accommodations for our valued guests and have taken your feedback into serious consideration for future improvements. On a brighter note, we're delighted to know that you were pleased with our service and food quality. Our team is dedicated to providing an exceptional experience for our guests, and your positive words are a testament to their efforts. We'd also like to clarify that our pricing strategy is competitive and in line with the facilities and services offered. However, we recognize that every guest will assess the value differently. We urge our guests to check our room descriptions beforehand to ensure they choose a room type that best suits their needs and preferences. Once again, we value your review and hope that despite your concerns, you would consider staying with us again. We're continuously aiming to improve and we'd like to assure you that we have a variety of rooms to accommodate different budgets and requirements. Thanks & Regards Dinesh Thakur Front Office Manager

The Fern Hillside Resort has replied on Sun Nov 03 19:39:57 IST 2024

Dear Mr Jaggi, Greetings of the day !! We appreciate your feedback regarding the delicious food and spacious rooms at our hotel. It's great to hear those aspects of your stay met your expectations. We understand the inconvenience you faced due to our location in relation to the main Bhimtal market. For future reference, we can assist in arranging transportation to make accessing the market easier for our guests. Regarding the early checkout due to your family emergency, we deeply empathize with your situation. Our cancellation and refund policies are intended to be fair to both our guests and the hotel's operational requirements. Nevertheless, we take your situation and your loyalty as a privileged customer into serious consideration. We strive to continually improve our customer service and will review our policies to see how we might better accommodate exceptional circumstances in the future. We value your business and the trust you have placed in us over the years. We will reach out to you to discuss how we can resolve this situation to your satisfaction and ensure your future experiences with us are positive ones. Thanks & regards, Dinesh Thakur Front Office Manager

The Fern Hillside Resort has replied on Mon Oct 14 14:41:31 IST 2024

Dear Mr Puneet Mittal, We're genuinely concerned to hear about the difficulties you faced in accessing our property due to the road conditions. The safety and satisfaction of our guests are of the utmost importance to us. Rest assured, we are continuously working with local authorities to address the issue and improve the accessibility. Meanwhile, for future guests, we recommend contacting the hotel in advance for the best route or any assistance required for transportation. Additionally, we are also exploring alternate solutions internally to enhance the travel experience to our location. Your feedback is invaluable in guiding these improvements. We understand this aspect has affected your overall impression and we hope to have the opportunity to better serve you, ensuring a more convenient and enjoyable stay. Thanks & Regards Dinesh Thakur Front Office Manager

The Fern Hillside Resort has replied on Sat Oct 05 22:47:15 IST 2024

Dear Mr Kukreja, Greetings of the day !! We are delighted to hear that you enjoyed your experience at our resort, from the charming journey from Bhimtal Lake to the quality of the food and the courteous service provided by our food court staff. Your positive comments are greatly appreciated, and it's wonderful to know that our team's efforts to provide a pleasant and memorable experience have been well received. We are always striving to maintain and improve our service standards, and feedback like yours is incredibly valuable to us. We look forward to the opportunity to welcome you back in the future for another exciting visit. Thanks & Regards Dinesh Thakur Front Office Manager

The Fern Hillside Resort has replied on Fri Aug 30 15:10:43 IST 2024

Dear mam, Greetings of the day !! We're thrilled to hear your stay was enjoyable and that you appreciated the efforts of our team. It's great to know the cleanliness of our rooms met your expectations. We're especially pleased you enjoyed our breakfast buffet and the fresh food options for kids. Your positive feedback is truly valued, and we look forward to welcoming you and your family back for another wonderful experience! Thanks & Regards Dinesh Thakur Front Office Manager