If possible, its best to keep clear of this hotel.
PRO :
1. Swimming pool at rooftop, fairly well maintained.
2. Less cosltly, compared to other hotels with swimming pool.
3. Food quality.
CONS :
1. Horrible front desk and reception. They will NOT cooperate with you at any cost. Eg. I booked 2 rooms and told the front desk person, Biswajit, to give me rooms on the same floor as I had my elderly parents in the other room. Unbelievable but true : Inspite of rooms being available, they gave different floors and totally refused to comply by telling blatant lies (room already occupied, ac not working, will take time to prepare etc etc) and in front of our eyes gave the room to another guest.
2. Do not speak with Biswajit of reception. Remember this name. He is a pathological lier.
3. Food is double costly. Eg. Masala dosa is Rs. 150. Go to sea hawk at swargadwar and its 75.
4. Disastrous room service. They use your soiled Room towels to clean the bathroom (see attached photo). Did it in front of our eyes and the logic was "they will anyways be sent to the laundry!!"
5. Room service is not done if not asked for. Even if you ask for it, they might forget. Came to our room at 2pm to see that its yet to be serviced. (see photo)
5. There is no hotel manager. Hypothetically someone is there but he could never be contacted.
6. The hotel entrance is through the back road. So, be careful with your transport. Don't disembark on new marine drive with luggage.