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Review Of Sushama Guest House

Salt Lake City, Kolkata

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.2
    Good

    115 Ratings, 59 Reviews

    excellent
    23%
    very good
    23%
    average
    24%
    poor
    11%
    bad
    18%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 2
    • 5
    • 3
    • 1
    • 3
    • 4
    • 4
    • 4
    • 5

    Rating Categories

    • Location4.2
    • Cleanliness3.3
    • Room3.3
    • Value For Money3.2
    • Food3.0
    • Facilities3.1
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    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    The property boasts a good location, close to the city center, but overall cleanliness and maintenance are major concerns. Many guests appreciate the friendly staff, yet report poor service and unclean rooms. Food quality is low, and several mentioned unpleasant odors in the rooms. It seems best suited for short stays rather than family or business trips.

    Sort by:

    Positive first
    1.0

    Disaster stay

    sabiha n.business

    Horrible stay, poor staff, poor availability, dirtiest room all together extremely disaster. If you are going with your family never ever choose this.

    Travel Month: Oct 2024

    Room: Standard AC Room

    1.0

    Terrible Stay

    suresh j.loyalty-iconbusiness

    This place is very unhygienic and poorly maintained, with unprofessional staff and no food or tea services available. It is not suitable for a comfortable or productive stay, especially for business travelers. The guesthouse appears to primarily attract unmarried couples who only stay briefly and do not require cleanliness or additional facilities. This location is not recommended for business professionals seeking a quality experience.

    Travel Month: Oct 2024

    Room: Standard AC Room

    3.0

    Average Stay

    arun r.loyalty-icon

    All the staff is very good and a good ride but the blanket has some bad smell i didn't complain to anyone because at night what they will do. So i didn't use i requested you to wash the blanket after a ride or change.

    Travel Month: Sep 2024

    Room: Standard AC Room

    5.0

    Excellent Stay

    ajay s.business

    Ambience was good room services were great and rooms were very neat and clean i liked the stay here hotel staff was good and supportive

    Travel Month: Apr 2024

    Room: Standard AC Room

    • user photos
    • user photos
    • user photos

    Sushama Guest House has replied on Mon Apr 29 10:24:28 IST 2024

    Thank you sir for your feedback.

    2.0

    Poor Stay

    chankee k.solo

    Food quality is very poor, not hygienic and room bedsheet is very uncomfortable to sleep no proper cleanness. Feeling disappointed

    Travel Month: Dec 2023 (3-Night Stay)

    Room: Standard AC Room

    1.0

    Terrible Stay

    mani y.couple

    Room is so suffocating, bedsheets are not good, there are mosquitos, ac was not working properly, water geyser was not working.

    Travel Month: Nov 2023 (3-Night Stay)

    Room: Standard AC Room

    2.0

    Cleanliness

    subhadeep b.loyalty-iconfamily

    The rooms were good but the cleanliness was not at all. The blanket looked like it was last washed in 1947. Location is good but the behaviour of the guy or helper was inappropriate and very unprofessional.

    Travel Month: Oct 2023

    Room: Standard AC Room

    1.0

    Worst

    akanksha d.business

    The staff were very rude and careless, i went to salt lake for an interview and my room was not ready. I changed 3 rooms on the 1st day. They charged an extra 900 rs for the service tax but i didn't get any service. Also they didn't respond properly. The room was dirty. I will never book this hotel again and last thing they me penthouse room to stay. It was costly and not worth it for the money.

    Travel Month: May 2023 (3-Night Stay)

    Room: Standard AC Room

    1.0

    Terrible experience

    mehul m.business

    Owner of the guest house was rude and found him to be illiterate. My room air conditioner was not working. Staff changed the room thrice but overall none of the air conditioners were working properly. When i contacted the owner thru the app, he simply banged the phone thrice and said that he is the owner and i can't coordinate with him. I need to coordinate only with his staff. When contacted the staff they asked me to contact the owner. Hotel pics are minimum 10 years old and current condition is worse. Hotel is suitable only for couples who want to spend a couple of hours and check out. Owner was screaming at the top of his voice and doesn't even know how to behave with guests. At the end, i had to check out from the hotel and the owner charged me 50 percent of my amount paid. Contacted mm t but even they were at the mercy of the hotel decision and didn't give me complete refund inspite of checking out from the hotel in an hour. They gave me a voucher of 500 but it wad not enough for the inconvenience that i had to go through. Overall not happy with mm t as well as the hotel. Shall never ever use mm t again

    Travel Month: May 2023

    Room: Standard AC Room

    1.0

    Difficult location

    binod k.solo

    Room was durty, not properly managed, tv not installed, water supply in washroom was fault.

    Travel Month: Jan 2023

    Room: Standard AC Room

    3.0

    average

    gautam k.business

    room is very small and dirty as well but rest of all was fine

    Travel Month: Nov 2022 (3-Night Stay)

    Room: Standard AC Room

    1.0

    Terrible

    gautam k.family

    very poorly maintained, room was so dirty and service was also very poor.

    Travel Month: Dec 2022

    Room: Standard AC Room

    4.0

    Nice & comfy

    shoyeb k.solo

    Room for improvement in the area of cleanliness. Good location wise

    Travel Month: Dec 2022

    Room: Standard AC Room

    4.0

    Good Stay

    bedita g.

    The behavior of staff are good. But room quality is not too much better. But location of the this room was good. Overall it's was good

    Travel Month: Nov 2022

    Room: Standard AC Room

    4.0

    Perfect for relax stay

    md i.solo

    Location is very calm, perfect for people who don’t like crowds. They maintained hygiene properly, i found room & washroom clean. It is beside east-west corridor metro, so you can reach upto sector v or sealdah easily.

    Travel Month: Sep 2022

    Room: Standard AC Room

    5.0

    Excellent

    md i.solo

    It was a great stay at this hotel. I didn’t take their food service, room was ready before my check in, both room and washroom was clean & i found everything hygienic. They served amenity and drinking water. I recommend this hotel.

    Travel Month: Jun 2022

    Room: Standard AC Room

    • user photos
    • user photos
    • user photos
    • user photos
    4.0

    Location good

    gopal m.business

    Good location, food not available in hotel required to go outside

    Travel Month: Apr 2022

    Room: Standard AC Room

    1.0

    very bad

    rajasekar.solo

    Once entering to the hotel front experience is different and room is totally different. No clean and room smile or very bad conditions. If you willing to book room in Sushama hotel please first check the room.

    Travel Month: Apr 2022

    Room: Standard AC Room

    2.0

    Not a good property to stay at this time of pandemic

    pravat d.business

    The guest house location is good but the property cleanness is very pathetic. Staffs have no idea if the guest in need of regular amenities like towel, towel, washed pillow covers or bed sheets, soap & even a glass or water bottle. At the front desk they have kept a hand wash liquid instead of a vaporized sanitizer. The staffs are clueless, seems they are not interested on their job. Only positive part is communication is good to go other locations & the area is not so crowded. The room rent is cheap as compared to other guest houses. Still they have to take care of all cleanness and other matters.

    Travel Month: Oct 2021

    Room: Standard AC Room

    1.0

    Very bad

    navneet s.loyalty-iconsolo

    Bad food servive. No food only i got to drink is tea
    All day in washroom mouse was roaming. I had difficulty in using the toilet

    Travel Month: Jan 2021

    Room: Standard AC Room

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