Marble Palace Guest House, Kolkata

Very rude staff and hotel address is wrong for MMT bookings

2.8couple traveler

I reached the lake place road but was sent to another hotel saying that they had informed MMT about the second address and it was MMT's fault that it had not made changes on the website.I had booked thinking i will get Lake Place Road hotel. The staff was rude and told me to directly contact MMT, take room or go away. Overall avoid this place if you are looking for comfortable stay.

3.2 traveler

Overall, this hotel was pretty unfriendly. The rooms were tiny and dusty and lacked basic amenities. The rooms were not ready for us when we got there. In fact, when we finally got around to getting to the hotel, a strenuous ordeal because the hotel does not offer an airport pickup, we were dropped off at the wrong Marble Palace Guesthouse. Apparently, there are two very close by. The manager of this hotel was gruff and rude, as was the attendant of our actual hotel. Even though I had already confirmed with them via email that we were confirmed they made us go through this process of printing out a sheet from my computer with a confirmation stamp on it, something no hotel has made us do since then. I wouldn't recommend this hotel.

4.9family traveler

We stayed 18 days in this hotel. Excellent place to stay in South Kolkata. Hotel staff is very helpful. Locality around the hotel is very safe and clean. Accommodation is very clean and hygienic. Will prefer to stay here again on my next visit to Kolkata.

very much satisfactory

4.7solo traveler

Hotel is neat and clean. It is located in a quiet place. Near to metro station. There is one interesting cafe- Baithak near by.

2.9couple traveler

Hospitality was very bad, I need to ask lots of time for Towels and bed sheet and it causes bad impression, well rooms were quite good and near by metro station which helps me in travelling. Overall good I can say apart from hospitality which was not so good.