The property boasts a convenient location near Siliguri and NJP, making it easy to access. Guests appreciate the fresh and tasty food, with commendable hygiene in the dining arrangements. Cleanliness of rooms is generally noted, although some guests faced issues with unclean linens and small room sizes. The absence of a lift has been a consistent inconvenience for many, especially for those on higher floors. Staff behavior is mixed, with some highlighting good service while others faced rudeness.