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Review Of Royal Dandoo Palace - Houseboat

Dal Lake, Srinagar | About a minute walk to Dal Lake

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    3.3
    Good

    88 Ratings

    excellent
    20%
    very good
    31%
    average
    22%
    poor
    15%
    bad
    13%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 5
    • 4
    • 5
    • 1
    • 4
    • 5
    • 4
    • 3
    • 1

    Rating Categories

    • Location4.1
    • Cleanliness3.9
    • Value For Money3.6
    • Food3.3
    • Facilities3.6
    • Value For Money3.6
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    Reviews Summary

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    The property offers stunning views of Dal Lake and has spacious rooms with good amenities. Many guests appreciated the helpful and courteous staff, especially Mr. Hafiz and Nazir, who went out of their way to ensure comfort. While some guests enjoyed the peaceful location away from tourist bustle, others faced issues with cleanliness and service. The food quality received mixed reviews, and concerns about hidden charges and unavailability of promised rooms were common. Overall, it presents a mixed bag of experiences.

    5.0

    Excellent Stay

    irfan s.loyalty-iconfamily

    Had a wonderful experience with dandoo palace whether the facilities or the view really recommendable and mr. Hafiz one of the staff he really helped the stay to be comfortable. Kudos to the team

    Travel Month: Oct 2024

    Room: Deluxe

    5.0

    Excellent Stay

    animesh g.loyalty-icon

    Very beautiful

    Travel Month: May 2024

    Room: Deluxe

    1.0

    Terrible Stay

    amol d.family

    Exorbitant charges, showed different pictures during booking and gave a different room during actual stay. Initially they forced us to stay 3 people with a single bed, after huge arguments we got a double bed although it was not the room which was shown in pictures. The original room in the houseboat was given to someone else and we were way behind in some c grade room.

    Travel Month: May 2024

    Room: Deluxe

    4.0

    Good Stay

    amin p.loyalty-iconfamily

    4

    Travel Month: May 2024

    Room: Deluxe

    1.0

    Terrible Stay

    laxmi n.loyalty-icon

    They had not given the house boat. It’s on the back side second house boat and also the house boat property manager was extremely rude to say we have only this if you don’t need cancel it. Extremely rude behavior with the tourists at the last moment when we were entering in house boat. We had no choice at last moment at all but to accept it and finish one night stay.

    Travel Month: Mar 2024

    Room: Deluxe

    3.0

    Good

    ramesh m.couple

    Caretaker was good but there was no arrangement of wifi and person who took us to boat tried to extort money from us in the name of shikhara. We denied for shikara but he said that it was his right to get tip.

    Travel Month: Jun 2023

    Room: Deluxe

    5.0

    A must stay❤❤

    dipannita m.loyalty-iconfamily

    This houseboat is from ghat no 17, far away from the conjusted ghats. So you will get a calm and quite place to enjoy the beauty of dal lake. The houseboat is very well maintained. The bedrooms are spacious with big beds, mirrors, etc...very comfortable. There is a big dining room , a lounge, balcony and open sitting area. The staffs were very courteous and fulfilled all our wishes. The dinner and breakfast was served as per our requirements and it was great too. In all it was a great experience to stay in this houseboat.

    Travel Month: Sep 2022

    Room: Deluxe

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    2.0

    Room was not clean and no electricity backup

    rohit s.loyalty-iconfamily

    Room was not clean and electricity backup is not there in this hotel. Around 3am the rain had started pouring heavily and suddenly the electricity cut off from the boat house and we had to wait outside of our room until 7am the electricity restored. It was terrible experience for us and we will not opt this hotel in near future

    Travel Month: Jul 2022

    Room: Deluxe

    Royal Dandoo Palace - Houseboat has replied on Tue Sep 13 17:03:51 IST 2022

    Dear valued guest let me clear and give you all explaination the said client was drinking alcohol whole night staff was awake because of guest safety and even who start 3 am back up because you're drinking. We didn't start because staff were so tired and that's why we told you it's not working one of the worst client from mm t

    1.0

    Bad stay

    ashish b.solo

    It was a very bad stay at the boathouse, staff was so rude they asked money for every ferry separately. Price are so high as per room. Room was not near and clean. No toilet paper soap was there at bathroom. Very bad experience

    Travel Month: Jun 2022

    Room: Super Deluxe Room

    Royal Dandoo Palace - Houseboat has replied on Tue Sep 13 17:08:54 IST 2022

    Dear valued guest we have provided them early check in as per the requested from mm t and given the same but the room made check out then immediately provide you a room we provide them soap and rest accessories later @12 pm on exact check in time the room was not properly cleaned due to the early check in. We have a contract with mm t per booking two crossing each booking so the same has to apply that's why the staff told them to pay extra for crossing

    4.0

    Good experience with awesome view of dal lake

    vishal s.loyalty-iconfamily

    Worth to stay at this place. Hospitality is good with proper arrangements. Food can be improved.

    Travel Month: May 2022

    Room: Deluxe

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    1.0

    Worst experience ever

    astha g.family

    Checked out this morning and believe me it was worst ever experience in this house boat. No running water in toilets and washbasin. Water in bathing area was dirty and muddy. No attender was available throughout the stay. It was chilling cold and they switched off heaters at 11. 30 pm. After that no heating facility available throughout night. We keep on ringing bells for help and no body was available. This number provided here was switched off till morning. Breakfast was pathetic. And worst thing was the drop off. They dropped out luggage at ghat no. 17 and asked us to lift that to the vehicle. Damn rude.

    Travel Month: Dec 2021

    Room: Honeymoon Suite Room

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    Royal Dandoo Palace - Houseboat has replied on Fri Jan 28 13:24:16 IST 2022

    Dear Valued Guest Its our mistake to accept your request for early check-in at our Houseboat we have told you we didn't clean the room yet because the other guest made check out just now you have told us we just want to get fresh up and has to leave for sightseeing thats why we accept your request that's why you saw the washroom and toilet dirty otherwise we never face this kind of review our Houseboat is clean and hygiene. Yes We switched off our Gas Heating facility at our Houseboat because we have done it for customers safety as everyone is aware that houseboat is made of wood so it can easily catch the fire instead of Gas heating from 11.30 pm onwards we give our estimate clients Hot water Bags and Room Heaters. Attenders is always at the houseboat but as seeing a couple enjoying the food and stay they prefer to be in kitchen instead to be stay infront of them . Servents has given you the space during your stay in Houseboat. As you was aware it was damn cold outside so once you all sleep they all went for the sleep even one guy was sleeping at the dinning hall for any help or assistance you should go in dinning hall area if you need anything if the number was switched off . We always give the Breakfast Fresh and accordingly to the Guest Choice we didn't know if you get the pathetic breakfast why should you changed the breakfast or complaint us on the same time. Shikara Guys can pick you up from the ghat or can drop you to the Ghat but they will not take and lift your luggage till the car. I'm still saying you the sorry for this . We always goes as per our policy now Guest has to wait till check-in time and will be allowed after the cleaning of the rooms and the entire Houseboat Hot water will come 24x7 Gas heating will be available till 11.30 pm and again started in Morning 08.00 am - 10.00 Am Whole Night we will provide Hot water Bags and Room Heaters If you find the food is not according to your choice you can change it and within half and hour we will serve a new food

    1.0

    Terrible Stay

    rajesh.

    Against booking including breakfast, no breakfast was served on last day of stay. fooding was not served. Vehicle for dropping at airport provided by the hotel break down on the way compelled moving with luggage on foot running to catch the flight.

    Travel Month: Oct 2011 (3-Night Stay)

    Room: Suite.

    5.0

    Excellent Stay

    ali k.

    Extremely satisfied with the hotel. They gave us Pickup from the airport and also arranged trip to gulmarg and pahalgam for us. Food was of good quality. we like the location as it is centrally located.

    Travel Month: Jan 2012

    Room: Deluxe.

    4.0

    Good experience and cooperative staff

    amit j.family

    Good houseboat, Nazir bhai nice person. First we have some issues about houseboat we booked but later Nazir ji gave good room in houseboat and cooperated with us. He makes all arrangements for our further trip. I suggest you all to book this houseboat. Overall good experience. Food is good.

    Travel Month: Jun 2016

    Room: Super Deluxe

    1.0

    Overall experience was not good

    deepak n.family

    I have booked 5 rooms in royal dandoo houseboats in June 2016. The rooms were booked Rs. 4500- 6100 Rs depending on occupancy. When I reached there at Dal Lake, I called Royal Dandoo Houseboat to get information how to reach there. The person on the phone told me to go on Ghat No. 14 and their Shikara wala is waiting for us to pick us. We reached there and shikara wala picked up and we all went for Royal Dandoo Houseboat. After rowing of half an hour or more we reached at a houseboat named Golden Hind. I asked the shikara person we have booked Royal Dandoo Houseboat and this is something else. He said it is one of Royal Dandoo Houseboat's groups houseboat. Which was situated in last of Dal Lake where no water to see only bushes and dirt you can see. No doubt Golden Hind houseboat was well built but the surroundings were very dirty and unbearable. You can not sit outside your houseboat because mosquitoes were ready to take you with them. And the person in Golden Hind offered us 4 rooms only instead of 5 rooms booked. We were with children so left with no choice to stay there. I complained to make my trip but nothing happened till date. So never book Royal Dandoo houseboat or whichever houseboat you book kindly confirm on phone first will they accommodate you on the same boat or on another boat so you can travel with that mindset. And the breakfast we offered which was included in our plan also charged. The person on Golden Hind said he can give only One omelette per person and extra omelette butter etc had charged to us. So it was very awful experience over there.

    Travel Month: Jun 2016

    Room: Super Deluxe

    5.0

    Excellent houseboat with friendly staff

    manish.group

    Excellent experience on one day stay in houseboat, neat and clean & spacious rooms. Nice hospitality. Great experience to live on water. Houseboat staff was very helpful and room service was very good. Must visit stay.

    Travel Month: Jun 2016

    Room: Super Deluxe

    1.0

    Worst experience

    vijay k.family

    Worse experience. I could stay only few hours. Then shifted to hotel. Actually we never reached Royal Dandoo. Touts took me to some other hotel. Even the person who was on dandoo website address said the same thing. Avoid at any cost.

    Travel Month: Jun 2016

    Room: Super Deluxe

    5.0

    Nice stay with good staff

    ruchika k.family

    The houseboat was as shown in pictures at Makemytrip site. It was clean with all amenities. There was a nice small garden where we got off the shikara to get into the house boat. The staff was extremely nice. We enjoyed a delicious cup of coffee at the deck. The view was to die for. Breakfast was nicely spread in the dining room. I wish had some more family and friends to enjoy the place.

    Travel Month: Jun 2016

    Room: Super Deluxe

    2.0

    Not a very good experience

    prakashkumar p.solo

    Sadly these houseboat folks are bait switch gypsy types. A very poor hotel experience, room smelled of urine, no toilet paper, no heat, sporadic electrical. Dinner price initially was told 500 rupees then told 10 minutes later raised to 800 rupees. Dal lake boat ride paid 1000 rupees typical for 1 hour is 300 rupees. I learnt after the fact. Didn't argue, paid both and checked out ASAP. During the one day I stayed, owner and relative sidekicks tried selling 4000 dollar carpets. This trip to India showed me a very ugly vibe side of Indians. Do not stay on houseboats. Period. Many prior reviews are public relations, I will be careful to read reviews.

    Travel Month: Oct 2015

    Room: Deluxe

    4.0

    Nice room and decent food but rude owner

    tarique c.couple

    The first night was great. Nice room, decent food and very close to land. However when we decided to stay another night, we were made to wait around 2 hours before being told that we were being taken to another of their houseboats. This turned out to be in the middle of nowhere over half an hour boat ride away. When we complained to the owner the next morning he was very aggressive and said that he didn't like muslim guests because they always complain! We told him to put a sign up saying "Muslims not welcome" on his boat. Also the hot water on our second night was brown in colour! So we could not use. We were given a bucket of water instead. Class!

    Travel Month: Sep 2015

    Room: Deluxe

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