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Review Of New Buckingham Palace Heritage Houseboat | AIR-CONDITIONED

Nageen Lake, Srinagar | 3 minutes walk to Dal Lake

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    4.1
    Very Good

    70 Ratings, 51 Reviews

    excellent
    59%
    very good
    19%
    average
    9%
    poor
    3%
    bad
    11%

    Last 10 Customer Ratings (Latest First)

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    • 5
    • 5
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    • 5
    • 5
    • 5
    • 5
    • 5
    • 5

    Rating Categories

    • Location4.2
    • Cleanliness4.3
    • Value For Money4.1
    • Food4.0
    • Facilities4.1
    • Checkin Experience4.0
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    The New Buckingham Palace group of houseboats offers a fantastic experience in Srinagar, with stunning views of Nigeen Lake and the mountains. Guests rave about the warm hospitality of Captain Hameed and his team, who go above and beyond to ensure comfort. The beautifully decorated rooms and delicious home-cooked meals add to the charm. With a serene location away from crowds, it's perfect for a peaceful getaway, complemented by organized local excursions and shikara rides.

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    Positive first
    5.0

    Excellent Stay

    family with 1 kid

    Location is superb, for from hustle and bustle, service was nice, enjoyed our stay very well.

    Travel Month: Jun 2025

    Room: DELUXE ROOM

    5.0

    Excellent Stay

    family

    It was pleasant stay in the houseboat with the hospitality by the owner himself was superb. The food was like home made which we liked because of our age factor.

    Travel Month: Jun 2025

    Room: DELUXE ROOM

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    4.0

    Good Stay

    bhavana.family with 1 kid

    Wonderful experience on the houseboat! The stay was pleasant, and our carer was humble and attentive. Special shoutout to Captain Saab for being incredibly generous and making our trip even more special. Thank you

    Travel Month: Apr 2025

    Room: DELUXE ROOM

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    5.0

    Excellent Stay

    anisha m.family with 1 kid

    Best house boat at attractive location.Comfortable stay and good hospitality.Rooms are amazing, dining hall is beautiful.Staff is polite and well mannered.Food was delicious.Overall great experience.

    Travel Month: Apr 2025

    Room: DELUXE ROOM

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    5.0

    Excellent Stay

    ravi d.loyalty-icon

    review for new buckingham palace group of houseboats i recently had the pleasure of staying at the new buckingham palace group of houseboats in the beautiful city of srinagar, kashmir, and i can confidently say it was an unforgettable experience. from the moment we arrived, the hospitality was exceptional. the staff were warm, welcoming, and went out of their way to make us feel at home. the houseboat itself was a perfect blend of traditional kashmiri charm and modern comforts. the intricate wooden carvings, elegant decor, and cozy interiors truly made it feel like a royal retreat. the views from the houseboat were breathtaking, offering a serene panorama of dal lake and the surrounding mountains. it was the perfect setting to relax and unwind. the food was another highlight — delicious, authentic kashmiri dishes prepared with great care and flavor. the staff ensured that every aspect of our stay was seamless, from arranging shikara rides to providing local tips for exploring srinagar. their attention to detail and commitment to guest satisfaction made the experience truly five-star. if you’re looking for a unique and luxurious stay in srinagar, the new buckingham palace group of houseboats is the perfect choice. i highly recommend it and will definitely be returning for another visit. ⭐️⭐️⭐️⭐️⭐️

    Travel Month: Nov 2024

    Room: DELUXE ROOM

    New Buckingham Palace Heritage Houseboat | AIR-CONDITIONED has replied on Fri Dec 06 20:20:34 IST 2024

    "thanks" you gave us chance to serve, happy to host you again. regards, Hameed

    5.0

    Excellent Stay

    biswajyoti m.couple

    Suit room with private balcony. Hb is nice, good & clean decorated room with scenic nigeen lake. Staff behavior is very welcoming. Worth it.

    Travel Month: Aug 2024

    Room: ROYAL SUITE ROOM WITH PRIVATE BALCONY

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    New Buckingham Palace Heritage Houseboat | AIR-CONDITIONED has replied on Fri Dec 06 20:15:57 IST 2024

    "thanks" for feedback. regards, Hameed

    5.0

    Pleasant stay.

    raibatak b.family

    Captain ha-meed and his team are very cordial and professionals. They took great care of us so that nothing is missed. The location of the houseboat is such that one can access it from the road and yet you can have the serene looks of the nigeen lake on the other side of the houseboat. The houseboat is practically on the walking distance from the sikar stand and in the close proximity of the delicious eateries. It's a small cozy world of paradise and tranquility one can find.

    Travel Month: Jul 2024

    Room: Deluxe Room

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    5.0

    Excellent Stay

    deeksha s.loyalty-icon

    1

    Travel Month: Jun 2024

    Room: Deluxe Room

    2.0

    Pathetic

    sunit k.loyalty-iconcouple

    I'm a frequent traveler, and I generally don't write reviews. But the sheer disaster this property is has forced me to write one to warn my fellow travelers. Stay away from this property if you don't want to have your trip ruined. The owner of this property is a pompous, senile, arrogant and insolent man who, for some reason thinks he is above the paying travelers who pay to stay in his houseboat. You're asked to take off your shoes the moment you enter the houseboat, but the owner can walk into your room with his shoes on. When I asked him, he said 'I'm the boss. I can do anything here.' That's the level of his arrogance. He calls himself 'Capt Hameed', and perhaps mistakenly believes that he's the Captain of his houseboat and the paying customers are his sub-ordinates instead of guests. Food - The houseboat doesn't have any facility for food. Security - Zero. The rooms in the houseboat don't lock. So, when you go outside, anyone - other guests or staff or outsiders even can get into your room! All your stuff is at the mercy of God. Maintenance - There's only one staff available at the property. Nothing is done for bugs either. There were other issues as well. Which, if I go into details, would extend into pages. All I would suggest to my fellow travellers is that avoid this property actively. Or it will ruin your trip. Just like it ruined ours.

    Travel Month: Jun 2024 (3-Night Stay)

    Room: Deluxe Room

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    1.0

    Terrible Stay

    dalip k.loyalty-iconcouple

    Pictures are different than reality. It’s totally opposite. Terrible

    Travel Month: Jun 2024

    Room: Deluxe Room

    1.0

    Dissatisfied house boat experience

    nidhi r.loyalty-iconfamily

    We went for a one night to have heritage houseboat experience paying hefty amount. However, it turned out to be very dis-satisfactory. House boat dining area is too small for 3 bedrooms. There is no live kitchen in-house but have a kitchen in another boat. The cook is reluctant to make anything extra. We faced hard time ordering everything through swiggy as it was raining heavily. They do not have any electric kettle or hot plate to warm water or food. Houseboat dosent have inverter for emergency lights however has a generator facility which was put off around 11pm making entire boat in pitch dark, while other nearby houseboats had lights. Rooms are spacious and have good decor but to our utmost disappointment, the so called suite room with balcony, the balcony was closed for some renovation work and we could not enjoy the view. The tariff was really not worth for such incomplete and dissatisfied experience.

    Travel Month: Jun 2024

    Room: Deluxe Room

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    5.0

    Great experience

    injeel a.loyalty-iconcouple

    Good, spacious, and clean. We canceled two houseboats before booking this one and that turned out to be a good decision. It is situated in nigeen lake, very peaceful and less crowded than dal lake. In dal lake the view is filled with 1000s of people, you cant sit and relax outside. Our captain took care of all our needs, they provided delicious dinner and breakfast. Our helper mumtaz is also a good humble guy, no attitude, nothing. Loved the stay. I would suggest to stay at least for 2 nights here.

    Travel Month: May 2024

    Room: Deluxe Room

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    5.0

    Excellent Stay

    asm s.family

    We had a great experience. The owner mr. Captain ha-meed has given us a royal suite although we have booked 02 deluxe rooms which is a rare experience. The service was 100/100. Also, they have arranged a shikara ride for us at the cheapest possible rate in the nigeen lake through hardship. I would like to thank the authority specially the owner. I would highly recommend to stay here.

    Travel Month: May 2024

    Room: Deluxe Room

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    4.0

    Beautiful and peaceful

    divya g.loyalty-iconfamily

    Houseboat is beautiful, calm and peaceful. It is at nigeen lake better than dal lake. Breakfast was on time and reasonably good.

    Travel Month: May 2024

    Room: Deluxe Room

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    1.0

    Worst place to stay

    dalpati m.couple

    It’s one of the worst place i’ve stayed at the cost i paid. I booked a suit room. Even railway bathroom is better than this. Multiple times power issues. And food is even worse. You’ll find better food is government hostel or railway platform.

    Travel Month: May 2024

    Room: ROYAL SUITE ROOM WITH PRIVATE BALCONY

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    1.0

    Terrible Stay

    sarbashis p.loyalty-iconfamily

    Stayed for one night experience was terrible. Situated in ghat no 2, this houseboat is very old and unclean. For the price charges services offered are nil. Not even a bottle of water was provided. Was shivering at night due to cold and i asked if any electric blanket or heater is there, they said its summer season so they do not have. Had to walk one kilometre to get drinking water. Highly not recommended at all. Very spooky at night and its located nearby a ground which is very dirty. Please stay away from booking this property. Terrible

    Travel Month: Apr 2024

    Room: Deluxe Room

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    5.0

    Excellent Stay

    priyanshi t.loyalty-iconfamily

    My stay was very pleasant and the view from here was very spectacular. Mr. Captain and mr. Wajid are very helpful and kind.

    Travel Month: Apr 2024

    Room: Deluxe Room

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    5.0

    Excellent Stay

    vivek s.loyalty-iconcouple

    The houseboat is located in nigeen lake and has great view. You can look at hari fort from the boat. From the roof of houseboat, we can enjoy view of mountains too. The owner is very helpful and took care of all the demands we made. Breakfast even for vegetarians was available and very well served. I would rate my experience to be very good. Highly recommended.

    Travel Month: Mar 2024

    Room: Deluxe Room

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    5.0

    Fond memories created !

    kabir b.loyalty-iconfamily

    The location is excellent surrounded by panoramic scenic view and around nigeen lake. The houseboat is a very cosy place to stay with round the clock service of top grade. Loved staying there and if one needs home away from home, the new bucking-am houseboat is the place to stay.

    Travel Month: Mar 2024

    Room: Deluxe Room

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    5.0

    Excellent Stay

    koshy k.loyalty-icon

    Very nice welcome. The owner cum manager captain spoke good english, very polite and accommodating. Made kashmir very proud

    Travel Month: Jan 2024

    Room: ROYAL SUITE ROOM WITH PRIVATE BALCONY

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