The property offers stunning balcony views of Naini Lake that guests rave about. While the staff is generally praised for their helpfulness and kindness, the overall cleanliness and maintenance leave much to be desired. Many reviews mention issues like smelly bathrooms, unclean linens, and broken amenities. The location is tricky, requiring a steep climb from the mall road, which can be challenging, especially for those with luggage. Despite these drawbacks, the beautiful view remains a highlight.