As the hotel was under renovation and we were the only guests staying there, it was wuite a lonely and boring feeling that we got. I think the hotel should have informed you that they were undergoing renovation and not to accept guests
We were the only ocupants in the hoyel as it was under renovation. So no food, no in house services. We felt lonely and isolated wit-out having any other guest to interact with. So we checked out the very next day
Nadhiyoram has replied on Sat Jun 22 11:34:59 IST 2024
Dear Augustine Mathew,
Greetings from Nadhiyoram River Retreat!
Thank you for taking the time to share your feedback about your stay at Nadhiyoram River Retreat. We sincerely apologize for the inconvenience and disappointment you experienced during your visit.
We understand how important it is to feel comfortable and engaged during your stay, and we regret that the ongoing renovations and lack of other guests negatively impacted your experience. Your comments regarding the communication about the renovations are duly noted, and we will ensure better transparency in the future to avoid similar situations.
We are also sorry to hear about the absence of food and in-house services during your stay. This is certainly not the standard of hospitality we strive to provide. We have addressed this issue with our team to ensure that all necessary services are available to our guests, even during periods of renovation.
Your feedback is invaluable to us as we work to improve our services. We hope you will give us another opportunity to provide you with a more enjoyable and fulfilling stay in the future.
Warm regards,
Manager
Nadhiyoram River Retreat