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You are booking hotel for more than 30 days

Review Of AURA ONE HOTEL0123401234

Edappally, Cochin | 2 minutes walk to Lulu Mall, Cochin

    User Rating & Reviews

    • everyone
    • couple
    • family
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    3.4
    Good

    756 Ratings, 391 Reviews

    excellent
    29%
    very good
    27%
    average
    17%
    poor
    13%
    bad
    14%

    Last 10 Customer Ratings (Latest First)

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    • 5
    • 3
    • 2
    • 4
    • 5
    • 5
    • 5
    • 1

    Rating Categories

    • Location4.0
    • Cleanliness3.7
    • Room3.8
    • Food3.3
    • Hospitality4.0
    • Value For Money3.3
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    Reviews Summary

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    The property is located conveniently near Lulu Mall, making it easily accessible for shopping and travel. While the staff's behavior is often noted as friendly and helpful, many guests have reported issues with cleanliness, including unpleasant odors and unkempt rooms. Additionally, the lack of parking facilities and limited food options have been points of concern. Overall, while the location is a highlight, the property's amenities and maintenance leave much to be desired.

    Sort by:

    Positive first
    5.0

    Excellent Stay

    abdul a.family with 1 kid

    It’s a pleasure to have such a kind of hotel middle of the city, rooms are clean and neat and special for thanks for Sirin who take care of us!!!!

    Travel Month: Jun 2025

    Room: Aura Executive King Bed with City View

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    5.0

    Excellent Stay

    mithun m.family with 1 kid

    good location, hygienic rooms and amenities. friendly behaviour of staff. looking forward for my next stay

    Travel Month: Jun 2025

    Room: Aura Premium Room

    1.0

    not worth the money

    saket k.solo

    I had booked the room with breakfast but they do mot have restaurant.once I asked they told it is in renovation .and they suggested we will arrange from outside but in the morning they did not give the breakfast ..hotel room there is no amenities

    Travel Month: Jun 2025

    Room: Aura Executive King Bed with City View

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    1.0

    very poor service not clean room

    shahul h.family with 1 kid

    Not clean the room Betsy service very bad experience I never staying in my life this hotel service also bad reception staff not good behavior

    Travel Month: Apr 2025

    Room: Aura Classic King Bed Room

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    1.0

    Terrible Stay

    manjeet j.couple

    No proper facilities available, staff behaviour so bad . Smells very bad .No proper breakfast.they serve chapati and korma in breakfast

    Travel Month: Feb 2025

    Room: Non AC Room

    2.0

    Poor experience

    anjali k.loyalty-iconfamily with 1 kid

    The room that was provided to us was having a very bad smell of smoking. so we complained about that and they provided us with another room. Hot water is a basic necessity when you book any hotel and pay a certain amount. We had to use cold water for a bath because it wasn't working even after complaining 3-4 times. our booking was for room and breakfast. However, there was only one option in veg for breakfast. So that money also got wasted. The bedsheet was not properly washed. it was having many stains

    Travel Month: Feb 2025

    Room: Aura Classic King Bed Room

    1.0

    Terrible Stay

    mohanaraman r.

    1. Bad odour in room & bathroom. 2. Slipy floor (oily) in room. Worst.

    Travel Month: Dec 2024 (3-Night Stay)

    Room: Non AC Room

    3.0

    Average Stay

    abu t.couple

    Not satisfied for the money paid! pls note that the hotel has no parking facility in the building! You will have to park the vehicle in a pay&park lot! Nothing regarding this was mentioned while booking.

    Travel Month: Dec 2024

    Room: Aura Classic King Bed Room

    2.0

    Poor Stay

    srikanth n.

    Check in process was very sluggish. Room is not worth the money.

    Travel Month: Dec 2024

    Room: Aura Classic King Bed Room

    2.0

    Poor Stay

    thomas m.family

    Dear [hotel name/management, i recently stayed at your property, and unfortunately, my experience did not meet expectations. The issues i encountered included: poor reception service, with staff appearing inattentive. Dirty bed sheets that seemed unclean and not prepared for new guests. Overall poor maintenance, leading to an uncomfortable stay. I hope you will address these concerns to improve the experience for future guests. I would appreciate a response to this feedback

    Travel Month: Nov 2024

    Room: Aura Classic Twin Bed Room

    2.0

    A really poor experience

    dangwimsai p.loyalty-iconfamily

    The hotel hygiene was pathetic with dirty bedsheets and pillows. The room service was really inefficient and poor.

    Travel Month: Nov 2024

    Room: Non AC Room

    2.0

    Poor Stay

    venkataramanan l.loyalty-iconbusiness

    Room not maintained properly, lot of cockroaches in room, ac old one not cooling properly, bathroom doors very tight and not able to close and open

    Travel Month: Oct 2024

    Room: Aura Classic King Bed Room

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    5.0

    Welcoming atmosphere

    vinu v.solo

    Very clean and welcoming atmosphere , Good rooms , Washrooms are clean . Friendly atmoshpere in the middle of city

    Travel Month: Jun 2024

    Room: Non AC Room

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    2.0

    Poor Stay

    ravishankar s.solo

    The room was not clean. The bedsheet and towels were old and dirty. I will not recommend this hotel to any guests.

    Travel Month: Aug 2024

    Room: Aura Classic King Bed Room

    1.0

    Terrible Stay

    vijay s.business

    unclean rooms no ventilation, beds dirty, bedsheets torn, mattress had lot of spots/ dirty. Room size too small Stinky washroom. Rates too high. No room service. had not expected to have this kind of hotel rooms and service. नाम बड़े और दर्शन छोटे। बाहर से सुंदर और अंदर से बदसूरत

    Travel Month: Jul 2024

    Room: Non AC Room

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    3.0

    Good room

    ashraf k.loyalty-iconsolo

    It was good room. But not worth the amount i paid. Room was spacious and good toilet. It was a non ac room for almost 2400 including tax

    Travel Month: Jul 2024

    Room: Non AC Room

    3.0

    Average Stay

    priyadharshan t.business

    Not worth for the price and not neat broken interior wifi poor but service and staff are good especially those reception girls are good and supportive

    Travel Month: Jun 2024

    Room: Aura Classic King Bed Room

    1.0

    Terrible Stay

    saniesh k.

    Very bad ac cooling was not efficient parking not available

    Travel Month: Jun 2024

    Room: Non AC Room

    AURA ONE HOTEL has replied on Wed Jun 19 15:32:41 IST 2024

    We’re sorry to hear of your less-than-satisfactory experience with us and hope you will accept our sincerest apologies.

    5.0

    Worth the stay

    alisther b.loyalty-icon

    We wanted a place close to lulu mall so we could visit there. This place was like super close, walking distance. All room facilities were good. Hot water available, quick reception service and had a nice view room the window. Overall good experience. Recommended

    Travel Month: May 2024

    Room: Aura Classic King Bed Room

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    AURA ONE HOTEL has replied on Wed Jun 19 15:32:07 IST 2024

    “Thank you so much for sharing your experience with us. We hope to see you again soon. ”

    4.0

    Good Stay

    soorajnath g.family

    Location was good but parking is around 200m away from the hotel and there is no wallet parking available. Breakfast was included in my booking but there was no live kitchen available in the hotel. They provided breakfast from outside restaurant but it was not up to the mark rest all was excellent (location, room service, neatness etc)

    Travel Month: May 2024

    Room: Non AC Room

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    AURA ONE HOTEL has replied on Sat Jun 01 13:41:35 IST 2024

    “Thank you so much for sharing your experience with us. We hope to see you again soon. ”

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