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Review Of EMPIRE THE GRAND SUITES0123401234

Maradu, Cochin

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.6
    Very Good

    368 Ratings, 130 Reviews

    excellent
    21%
    very good
    39%
    average
    20%
    poor
    11%
    bad
    8%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 4
    • 4
    • 3
    • 4
    • 3
    • 4
    • 4
    • 4
    • 3

    Rating Categories

    • Location4.1
    • Cleanliness3.5
    • Room3.7
    • Hospitality2.3
    • Value For Money3.8
    • Facilities2.7
    icon
    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    Guests appreciate the property for its great location, especially being near Forum Mall and the highway. The staff is often noted as friendly and helpful, enhancing the overall experience. However, cleanliness appears to be a recurring issue, with several mentions of bad odors, unclean rooms, and inadequate amenities. There's also feedback regarding insufficient room maintenance and inconsistent service.

    Sort by:

    Positive first
    4.0

    My Kerala experience.

    thomas p.couple

    The service was good. The location was good. The address was known to people. Food quality in it’s restaurant was excellent.

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Deluxe AC

    4.0

    Good Stay

    vijayendu.solo

    Economic & Neat facility for short term stays. Had pointed out minor maintenence like Shower Cap Compliant etc. Hope the team will do needful action. Overall Good

    Travel Month: Oct 2025

    Room: Deluxe Non AC

    3.0

    stay

    arun a.couple

    bathroom doors are not working bed sheets are not up to the quality and cleanliness. proper handwash are not there

    Travel Month: Oct 2025

    Room: Deluxe Non AC

    4.0

    Good Stay

    al a.group

    Location was good, well cleaned rooms but room space was congested. Inside Bathroom got Bad smell.

    Travel Month: Sep 2025

    Room: Deluxe AC

    EMPIRE THE GRAND SUITES has replied on Tue Sep 23 16:18:05 IST 2025

    We are sorry you had to go through that . We'll make sure our rooms and toilet smell fresh. Thank you for staying :)

    4.0

    Good Stay

    krishnadas a.

    Very good for it's cost... Good hospitality.

    Travel Month: Aug 2025

    Room: Deluxe Non AC

    EMPIRE THE GRAND SUITES has replied on Sun Aug 31 23:08:45 IST 2025

    Thank you for your feedback . Visit us again :)

    4.0

    Good Stay

    rashid t.solo

    I am very comfortable with the hotel and expecting the same in future visits, and actually this is a wonderful experience which am expected Thanks and Regards Rashid T C

    Travel Month: Aug 2025

    Room: Deluxe AC

    EMPIRE THE GRAND SUITES has replied on Fri Aug 22 21:32:24 IST 2025

    Thank you sir

    3.0

    average One , that's all

    harikrishnan r.couple

    average one , not up to the mark, tv is not working , nice location, easy to access , car parking is ok,

    Travel Month: Jun 2025

    Room: Deluxe Non AC

    EMPIRE THE GRAND SUITES has replied on Sun Aug 31 23:09:25 IST 2025

    Thank you for your feedback . Visit us again :)

    2.0

    Poor Stay

    athul d.family

    Great location by highway, but poor rooms, no Wi-Fi, broken doors & overpriced restaurant , never i repeat never ever go to their restaurant

    Travel Month: Jun 2025

    Room: Deluxe Non AC

    EMPIRE THE GRAND SUITES has replied on Wed Jun 18 10:07:13 IST 2025

    THANKS FOR REVIEW

    5.0

    Excellent Stay

    amandeep s.

    View and staff of the hotel is excellent

    Travel Month: Jun 2025

    Room: Deluxe AC

    EMPIRE THE GRAND SUITES has replied on Wed Jun 18 10:05:14 IST 2025

    Thank you for sharing your valuable feedback regarding your stay sir

    4.0

    nice experience and friendly staff

    couple

    "I recently stayed at this hotel and was blown away by the cleanliness and comfort of the rooms. The bed was plush, and the amenities were top-notch. The staff was friendly and accommodating, making our stay even more enjoyable. The location was also perfect, with plenty of great restaurants and shops nearby. Overall, I would highly recommend this hotel to anyone looking for a relaxing and convenient stay.

    Travel Month: Jun 2025

    Room: Deluxe Non AC

    • user photos

    EMPIRE THE GRAND SUITES has replied on Mon Jun 30 16:03:54 IST 2025

    Thank you for sharing your valuable feedback regarding your stay sir

    5.0

    Excellent Stay

    master p.

    Yed

    Travel Month: Apr 2025

    Room: Deluxe Non AC

    EMPIRE THE GRAND SUITES has replied on Fri May 23 12:23:29 IST 2025

    Thank you for sharing your valuable feedback regarding your stay sir

    4.0

    Good Stay

    anandhu k.solo

    Good place in a affordable budget and food restaurants are available nearby, and also food delivery available there. I greatly enjoyed staying there

    Travel Month: Feb 2025

    Room: Deluxe Non AC

    • user photos

    EMPIRE THE GRAND SUITES has replied on Sun Feb 16 15:43:44 IST 2025

    Thank you for sharing your valuable feedback regarding your stay sir

    2.0

    Poor Stay

    see i.solo

    Room was dark. Less brightness. Bad odour as room opened. Spent whole night with that bad smell. Try to call reception but no response, therefore checked oot early morning.

    Travel Month: Feb 2025

    Room: Deluxe AC

    EMPIRE THE GRAND SUITES has replied on Wed Feb 12 10:23:31 IST 2025

    YOU HAVE ALL RIGHT TO STAY AT HOTEL ON YOUR RESERVATION TIME THAT MEANS 12-12 AFTER THAT ITS NOT YOUR TIME SIR, KINDLY THINK ABOUT THAT, WE WILL NEVER FORCE ANYONE TO CHECK OUT BEFORE 12 NOON,ONE MORE THING YOU ARE SELECT THE ROOM ALSO SIR, ANY WAY THANKS FOR THE STAY AND REVIEWS

    3.0

    Average Stay

    tony j.family

    Location was excellent. Tho only problem i faced was we won't get bed coffee before 8. 30am. Also they are not providing coffee kettle, coffee powder, etc

    Travel Month: Jan 2025

    Room: Deluxe AC

    EMPIRE THE GRAND SUITES has replied on Tue Jan 14 15:00:12 IST 2025

    Thank you for sharing your valuable feedback regarding your stay sir

    3.0

    Average Stay

    anand k.family

    Location was good as it's opp. To forum mall to spend time. Rooms were not clean and felt like old bedspreads.

    Travel Month: Dec 2024

    Room: Deluxe Non AC

    EMPIRE THE GRAND SUITES has replied on Tue Dec 31 18:21:31 IST 2024

    WE WOULD LIKE TO APOLOGIZE FOR YOUR RECENT EXPERIENCE THANKS FOR THE FEEDBACK, NEXT TIME I WILL DO MY BEST FOR YOUR SATISFACTION

    4.0

    Experience was overall good and as a customer was satisfied .............

    beena r.loyalty-icongroup

    The stay was overall a good experience The service provided was of good quality …..... …..........

    Travel Month: Dec 2024

    Room: Executive AC

    EMPIRE THE GRAND SUITES has replied on Wed Jan 08 11:25:00 IST 2025

    Thank you for sharing your valuable feedback regarding your stay mam

    2.0

    Poor Stay

    mogral a.family

    Bed tea not served even ready to pay, traffic sound effected for sleep because windows are not perfect fitted,

    Travel Month: Dec 2024

    Room: Deluxe AC

    EMPIRE THE GRAND SUITES has replied on Tue Dec 24 19:35:13 IST 2024

    SORRY FOR THE INCONVENIENCE

    4.0

    Nice place to sta

    sakthivel s.group

    Found this location via make my trip app. Good spacious. Excellent admoshophere. Clean room. Service also very nice.

    Travel Month: Dec 2024

    Room: Deluxe AC

    EMPIRE THE GRAND SUITES has replied on Sat Dec 14 11:09:51 IST 2024

    Thank you for sharing your valuable feedback regarding your stay sir

    5.0

    Value for money

    muhammad.couple

    Neat and clean room value for money nice location and ambiance

    Travel Month: Dec 2024

    Room: Deluxe Non AC

    EMPIRE THE GRAND SUITES has replied on Mon Dec 09 09:14:22 IST 2024

    Thank you for sharing your valuable feedback regarding your stay sir

    5.0

    Nice

    sai a.family

    Wonderful experience and i am very happy nice experience and good service

    Travel Month: Nov 2024

    Room: Deluxe AC

    EMPIRE THE GRAND SUITES has replied on Thu Nov 21 09:25:25 IST 2024

    Thank you for sharing your valuable feedback regarding your stay sir

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