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Review Of Base9 Airport Hotel0123401234

Nedumbassery, Cochin | 1.7 km drive to Cochin International Airport

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    • solo
    • business
    4.2
    Very Good

    578 Ratings, 276 Reviews

    excellent
    54%
    very good
    29%
    average
    9%
    poor
    5%
    bad
    3%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 5
    • 5
    • 5
    • 5
    • 5
    • 5
    • 4
    • 5
    • 5

    Rating Categories

    • Location4.1
    • Cleanliness4.3
    • Room4.4
    • Food3.6
    • Hospitality4.2
    • Value For Money4.2
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    Reviews Summary

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    This property offers a cozy, homely vibe just 1.5 km from Kochi International Airport, making it super convenient for travelers. Rooms are spacious, well-maintained, and come with nice amenities like a small kitchen and living area. Guests rave about the friendly and helpful staff who go above and beyond for comfort. Enjoy a calm atmosphere with complimentary snacks and quick access to local food delivery. It's an excellent budget option with a welcoming feel!

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    Positive first
    5.0

    COMFORTABLE

    dhanalakshmi d.solo

    very safe & calm place even though u came alone !!!! that reception bro is excellent attitude!! pleasant Smile towards guests happy stay ,will come often

    Travel Month: Sep 2025

    Room: Deluxe Single room AC

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    5.0

    Excellent Stay

    prakash k.group

    All Excellent

    Travel Month: Sep 2025

    Room: Deluxe Triple Room AC|DELUXE FAMILY ROOM WITH BALCONY

    4.0

    Good Stay

    vikash p.family with 1 kid

    Base 9 hotel is located in the vicinity of Cochin airport but the approach to the hotel is quite interior. Rooms are new & well myn maintained. The hotel doesn't have its own restaurant but food is arranged on order from nearby sources which is not up to the mark.

    Travel Month: Aug 2025

    Room: Deluxe Double Room AC

    Base9 Airport Hotel

    Dear Guest, Thank you for sharing your feedback. We’re glad you found our rooms new and well maintained, and appreciated our location near Cochin Airport. We understand your concern regarding food options and will continue working to improve this aspect by collaborating with better providers. We hope to welcome you again for an even better experience. – Ebin Mathew

    5.0

    excellent

    midhun m.business

    Nice stay and proximity to the airport was awesome. Affordable and convenient. I definitely recommend this

    Travel Month: Feb 2025

    Room: Deluxe Double Room AC

    Base9 Airport Hotel has replied on Wed Aug 13 11:34:54 IST 2025

    Dear Guest, Thank you for your kind feedback. We’re glad you enjoyed your stay and found our location convenient and affordable. Your recommendation means a lot to us, and we look forward to welcoming you again. Warm regards, Ebin Mathew

    4.0

    Good for early flight due to close proximity to the airport (10 min. Drive)

    srishti k.family with 1 kid

    Everything was good. I arrived at night and the hospitality of the staff was good, the room was spacious and clean, they gave toothbrushes, towels, shampoo etc., the washroom was clean, they gave menus for 2 nearby restaurants who delivered food 24/7 and they had some snacks and tea in the room. However, the air conditioner was not working in the room and it was very late at night and we had to stay for a few hours so we didn't ask the staff about it.

    Travel Month: Jul 2025

    Room: AC Family Room with living room and balcony

    Base9 Airport Hotel has replied on Mon Aug 04 09:21:38 IST 2025

    thank you very much for your good review and rating . you appreciated our hospitality.we loved to host you once again on your next visit. reques you that kindly recomend us within your friends and family circle

    3.0

    Budget hotel for a single person short stay

    sivaramakrishnan v.family with 1 kid

    A decent place to stay if you’re just looking for a place to sleep & take rest after a long day of sightseeing. Rooms have a good partition covering a living, bedroom & attached small kitchen enclosure. Rooms need more shelves/space to keep clothes.. But service is very average.. bathrooms needs better maintenance, no hot water heater but they have an immersion water heater. Food is from outside but when asked, they said to place the orders directly with the restaurant. Attenders were not always available at the reception. Close to airport but again when I requested for a cab drop back to airport, I was told to book by uber/ola!! More for a single person short visit

    Travel Month: Jul 2025

    Room: AC Family Room with living room and balcony

    Base9 Airport Hotel

    Dear Mr. Sivaramakrishnan, Thank you for sharing your detailed feedback and for choosing to stay at Base9. We’re glad to hear that you found the layout of the room convenient and appreciated our location near the airport. We sincerely apologize for the areas where we fell short — especially in terms of bathroom maintenance, service responsiveness, and support with food and transportation. Your feedback regarding shelving, hot water, and guest assistance has been noted, and we are actively working on improvements to enhance comfort and convenience for all our guests. Thank you once again for your valuable insights. We hope to have the opportunity to serve you better on your next visit. Warm regards, Team Base9

    2.0

    Don’t go with the pics , have a look directly and decide

    family with 4 kids

    Please don’t go with the pics it’s a very old hotel , rooms have a very dim low lighting, toilet commode’s are not properly fixed , no proper ventilation, no in-house restaurant they get it after we order from out side .

    Travel Month: Jun 2025

    Room: AC Family Room with living room and balcony|Deluxe Triple Room AC

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    Base9 Airport Hotel has replied on Thu Jul 03 00:41:44 IST 2025

    Dear Guest, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the lighting, ventilation, and washroom fittings, and we sincerely apologize for the inconvenience caused. While we do our best to provide a comfortable and budget-friendly stay, we acknowledge that there’s always room for improvement. Your comments have been noted and shared with our team, and we’re already working on making necessary upgrades. Regarding the food, as we currently don't have an in-house kitchen, we arrange freshly prepared meals from trusted nearby restaurants to ensure our guests are not inconvenienced. We truly value your feedback and hope you’ll give us another opportunity to offer you a better experience in the future. Warm regards, Team Base9

    5.0

    Excellent Stay

    shailesh d.family with 2 kids

    It was good and clean with Ac with best price and good location and necessary items in the room And coperative with us with a good maner

    Travel Month: May 2025

    Room: Deluxe Triple Room AC

    Base9 Airport Hotel has replied on Thu Jul 03 00:42:31 IST 2025

    Dear Shailesh, Thank you so much for your excellent review and perfect rating! We’re glad to hear that you found our rooms clean, well-equipped, and reasonably priced. It's also wonderful to know that our location and team’s cooperation added to your positive experience. Your kind words encourage us to continue delivering great service to our guests. We look forward to welcoming you back to Base9 near Cochin Airport! Warm regards, Team Base9

    5.0

    Excellent Stay

    suneel a.family with 2 kids

    excellent rooms,excellent ambience,very near to airport, hotel people picked up from airport in 10 minutes. everything is there in room hair dryer,heater,convertible bed etc.

    Travel Month: May 2025

    Room: AC Family Room with living room and balcony

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    Base9 Airport Hotel has replied on Thu Jul 03 00:42:56 IST 2025

    Dear Suneel, Thank you so much for your wonderful review and 5-star rating! We're delighted to hear that you enjoyed our rooms, ambience, and convenient location near the airport. It’s great to know you found all the in-room amenities useful and appreciated our prompt airport pickup service. Your kind words truly motivate our team to keep delivering the best experience possible. We look forward to welcoming you back to Base9 soon! Warm regards, Team Base9

    4.0

    nice expe

    kakali s.family

    property location and service was good. we did a late night check in and they helped us go through the check in process. The room was good and comfortable.

    Travel Month: May 2025

    Room: AC Family Room with living room and balcony

    Base9 Airport Hotel has replied on Thu Jul 03 00:43:25 IST 2025

    Dear Kakali, Thank you for sharing your feedback and rating us 4 stars! We're happy to hear that you had a nice experience and found our location, service, and room comfort up to your expectations. We’re especially glad we could assist you with a smooth late-night check-in. It was our pleasure to host you, and we look forward to welcoming you back again at Base9 near Cochin Airport. Warm regards, Team Base9

    3.0

    Average Stay

    md h.

    Property is good but beds are very small and some power fluctuation is there , there is no locking system for bedroom door, TV cable connection subscription is expired.

    Travel Month: May 2025

    Room: Deluxe Double Room AC

    Base9 Airport Hotel has replied on Thu Jul 03 00:44:11 IST 2025

    Dear Md Hanif Khan, Thank you for sharing your feedback. We're glad to know you found the property overall good, but we sincerely apologize for the inconveniences you faced during your stay. We’ve taken note of your concerns regarding the bed size, power fluctuation, bedroom door lock, and TV connection. Your input is valuable, and we’ll make sure these issues are addressed promptly to improve the guest experience. We truly appreciate your honest review and hope you'll give us another opportunity to serve you better in the future. Warm regards, Team Base9

    5.0

    Excellent Stay

    anushrestha.

    Base9 Airport Hotel Kochi: Spacious rooms (like 1BHK), clean, near airport. Good for short stays. Food nice delivery allowed. Helpful staff, some facilities like parking, Wi-Fi. Interior location noted.

    Travel Month: May 2025

    Room: AC Family Room with living room and balcony

    Base9 Airport Hotel has replied on Thu Jul 03 00:44:35 IST 2025

    Dear Anushrestha, Thank you so much for your excellent review and 5-star rating! We're thrilled to hear that you enjoyed the spacious 1BHK-style rooms, cleanliness, and our convenient location near the airport. We’re also glad you found our staff helpful and appreciated the available facilities like parking, Wi-Fi, and food delivery. Your kind words mean a lot to us, and your note about the interior location is duly noted. We look forward to welcoming you again at Base9 Airport Hotel, Kochi! Warm regards, Team Base9

    3.0

    Average Stay

    ranjith r.family with 2 kids

    Location is near to airport, but no taxi available except the one that arranged by the hotel,that is too expensive. Feels double charged for just one trip. It doesn't provide food.

    Travel Month: May 2025

    Room: AC Family Room with living room and balcony|Deluxe Triple Room AC

    Base9 Airport Hotel has replied on Thu Jul 03 00:45:01 IST 2025

    Dear Ranjith, Thank you for sharing your feedback. We’re glad to hear that you found our location convenient and close to the airport. We’re sorry to know that the taxi service and food options did not meet your expectations. While we currently do not have an in-house restaurant, we try to assist guests by arranging food from trusted local outlets. Regarding the airport taxi, we strive to ensure timely and reliable service, but we understand your concerns about the pricing and will review this with our team to avoid any confusion. Your feedback is important to us, and we truly hope to have the opportunity to serve you better in the future. Warm regards, Team Base9

    5.0

    Excellent Stay

    dinesh b.

    We stayed here for one night only but the experience was good. Rooms were good & clean as well as the staff was courteous.

    Travel Month: May 2025

    Room: AC Family Room with living room and balcony

    Base9 Airport Hotel has replied on Thu Jul 03 00:45:25 IST 2025

    Dear Dinesh, Thank you so much for your kind words and 5-star rating! We're delighted to hear that you had a pleasant stay with us, even if it was just for one night. It's great to know you found the rooms clean and our staff courteous. We truly appreciate your feedback and look forward to welcoming you back to Base9 Airport Hotel whenever you're in Kochi next. Warm regards, Team Base9

    3.0

    Average Stay

    amjad k.

    It was an old property. Some bad smell was there. So I feel like average

    Travel Month: Apr 2025

    Room: Deluxe Double Room AC

    Base9 Airport Hotel has replied on Thu Jul 03 00:45:47 IST 2025

    Dear Amjad, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not fully meet your expectations. We sincerely apologize for the inconvenience caused by the odor and any discomfort you faced during your stay. Your comments are important to us, and we’ve shared them with our housekeeping and maintenance teams to ensure improvements are made. We truly appreciate your honest review and hope you'll consider giving us another opportunity to provide a better experience in the future. Warm regards, Team Base9

    1.0

    It's Not a Hotel..

    gridharan a.family

    1. Property is Service Apartments. 2. Not Well Maintained. 3. No Proper Response for any Service. 4. No Hot Water Facility. 5. Kitchen Tub was leaking.

    Travel Month: Apr 2025

    Room: Deluxe Double Room AC

    Base9 Airport Hotel has replied on Thu Jul 03 00:46:25 IST 2025

    Dear Mr. Gridharan, Thank you for your feedback. We’re truly sorry to hear that your stay did not meet your expectations. We understand your concerns regarding the maintenance, service response, and facilities, and we sincerely apologize for the inconvenience caused. While we are a service apartment-style property aimed at providing homely comfort near the airport, we acknowledge that clear communication and upkeep are essential. Your comments about the hot water and kitchen leak have been noted, and our team is already working on addressing these issues. We appreciate you bringing this to our attention and hope you’ll consider giving us a chance to serve you better in the future. Warm regards, Team Base9

    5.0

    Excellent Stay

    raveendran p.family with 1 kid

    *Base9 Restaurant* was the most beautiful resort that I stayed ever. The staffs showed a very great hospitality towards us. The wash room was quite good compared to other restaurants. The items (Dental set, Shaving set, Shampoos,oils,moisturizer) for daily usage was available right there. In short I recommend all of the people to stay there because it was almost close to the Chochin International Airport. The atmosphere was very clam and good. We could just enjoy our night there.

    Travel Month: Apr 2025

    Room: Deluxe Double Room AC

    Base9 Airport Hotel has replied on Thu Jul 03 00:47:38 IST 2025

    Dear Mr. Raveendran, Thank you so much for your heartfelt review and 5-star rating! We are truly honored by your kind words and delighted to know that your stay at Base9 Airport Hotel was such a memorable one. It’s wonderful to hear that you appreciated our hospitality, room amenities, and peaceful atmosphere. We're especially happy that our location near Cochin International Airport made your visit convenient and relaxing. Your recommendation means a lot to us, and we look forward to welcoming you back again soon for another enjoyable stay! Warm regards, Team Base9

    5.0

    convenient location near airport

    anil k.group

    We are completely impressed with their coustomer service and the hotel very near to Airport thankyou

    Travel Month: Apr 2025

    Room: Deluxe Triple Room AC|AC Family Room with living room and balcony

    Base9 Airport Hotel

    Dear Anil, Thank you so much for your kind words and 5-star rating! We're delighted to know that you were impressed with our customer service and found our location near the airport convenient. Your appreciation means a lot to our team, and we look forward to welcoming you back to Base9 for another pleasant stay. Warm regards, Team Base9

    3.0

    Average Rooms.

    tomson k.solo

    There weren’t many extras, and the atmosphere felt plain, but it was quiet and good enough for a short stay. Not impressive, but not bad either—just a standard, no-frills experience.

    Travel Month: Apr 2025

    Room: Deluxe Single room AC

    Base9 Airport Hotel

    Dear Tomson, Thank you for sharing your honest feedback. We’re glad to know that you had a quiet and comfortable short stay with us. We understand your comments regarding the simplicity of the atmosphere and amenities. As a budget-friendly airport stay, we focus on providing clean, no-frills comfort — but we’re always looking for ways to improve and add value to our guests’ experience. We appreciate your balanced review and hope to welcome you again in the future. Warm regards, Team Base9

    5.0

    Excellent Stay

    fahd a.family with 1 kid

    We had an excellent stay at the hotel. The rooms were cozy, and had the feeling of returning to an ancestral home. There were many shortcomings, but none that we couldn't overlook for the tariff, and location.

    Travel Month: Apr 2025

    Room: Deluxe Triple Room AC

    Base9 Airport Hotel

    Dear Fahd, Thank you so much for your kind words and 5-star rating! We’re truly glad to hear that you had an excellent stay and that the cozy, homely feel of our rooms reminded you of an ancestral home — that’s exactly the kind of comfort we aim to offer. We appreciate your understanding regarding the minor shortcomings, and your feedback motivates us to continue improving while maintaining our affordable pricing and convenient location. We look forward to welcoming you back to Base9 in the future! Warm regards, Team Base9

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