Extremely disappointing experience at Moskva Hotel. The pictures shown on MakeMyTrip are highly misleading – they display clean, well-maintained, modern rooms, but in reality the rooms are poorly maintained, dusty, and carry a rusty, unpleasant smell. The bedsheets and comforters were dirty and smelly, making the stay very uncomfortable.
Amenities listed are not provided at all. It is mentioned that the room comes with a free minibar, but the mini-fridge was an old, non-working unit not even switched on. Iron and ironing board were not available despite being advertised. Basic essentials like sugar/tea packets, toiletries (brush, shampoo), and even towels were missing. The room looked completely neglected.
To add to the frustration, the cleaning staff demanded money immediately upon check-in, even before cleaning the room – very unprofessional and unacceptable.
Overall, this was one of the worst hotel stays I have experienced. Totally not worth the money and definitely not the quality they claim online. disappointing – would not recommend.