The hotel's location was excellent, making it easily accessible and convenient. However, the staff's inexperience and lack of knowledge about the hotel's facilities was apparent, likely due to the recent change in ownership or management. While the food was enjoyable, the service was slow and required multiple follow-ups for simple requests. The room was comfortable, but the bedding and towels were old and of poor quality, which was disappointing. Overall, i believe the hotel has potential, but it needs improvement in terms of staff training, service efficiency, and upgrading its amenities to match the standards of its guests. With better management and decision-making, this hotel could truly shine. I hope this feedback helps the hotel to identify areas for improvement.
Leisure Cave, Mussoorie has replied on Thu Dec 05 17:45:48 IST 2024
hank you for your detailed feedback. We appreciate your constructive criticism, and I’m sorry to hear that your stay didn't meet your expectations. It’s great to know that you found the location and food enjoyable, but I understand your concerns about staff training, service efficiency, and the quality of amenities. We will definitely take your feedback into account and work towards enhancing our service, staff knowledge, and the quality of the facilities to provide a better experience for all guests. We hope to have the opportunity to serve you better in the future.