The Fern Brentwood Resort, Mussoorie

The Fern Brentwood Resort, Mussoorie

Dear Jyoti Singh, Namaskar! We're thrilled to hear that our convenient location, courteous staff, and impressive breakfast buffet all met your expectations! We're proud of the wonderful views that we have on offer and are glad you were able to take full advantage of them. It's great to know you'd recommend us - we also hope to see you back enjoying our offerings. Warm regards, Arindam C Bahel General Manager General Manager

The Fern Brentwood Resort, Mussoorie

Dear Viral Kanabar, Namaskar!! We appreciate your review regarding your recent stay and value your feedback. We understand your concerns about the taxi restrictions and any inconvenience this may have caused you. This rule is imposed by local authorities for traffic control and we'll try our best to communicate this in advance to our guests to prepare accordingly. Rest assured, we're taking note of your points on property maintenance and refurbishment. We understand this may have impacted your stay experience and commit to working on updates. Also, we aim to exceed guest expectations, and your comment on our food quality does give us the opportunity to review our recipes and source quality ingredients. Your review is beneficial in aiding us to enhance our overall standards. We hope we can provide a better experience in the future. Warm regards, Arindam C Bahel General Manager General Manager

The Fern Brentwood Resort, Mussoorie

Dear Amanpreet Singh, Namaskar!! We're absolutely delighted to read your complimentary review of your stay at Fern Mussorie. It gives us immense pleasure to know that our hospitality, especially the readiness and warmth exhibited by our staff, left such a deep impact on you. We always strive to offer personalized, prompt service to each of our guests and we're pleased to see our efforts acknowledged. We're also glad to hear that you appreciated our provision of complimentary baby food - something we believe is essential when it comes to catering to our guests with young children. It is feedback like yours that encourages us to continue offering a luxurious and comfortable stay experience. We look forward to hosting you again! Warm regards, Arindam C Bahel General Manager General Manager

The Fern Brentwood Resort, Mussoorie

Dear Gaurav Sharma, Namaskar!! We're thrilled to know that our property, location, and the services have met your expectations. It's great to hear that your kids equally enjoyed their stay. We always aim to provide delicious food choices and we're glad that you liked it. Exhibiting and maintaining a substantial parking area is one of our top priorities to provide an ease to our guests who travel by their own vehicles. We trust you had a comfortable and a convenient stay with us. We look forward for your future visits with us, where we hope to deliver even more superior services. Warm regards, Arindam C Bahel General Manager General Manager

The Fern Brentwood Resort, Mussoorie

Dear Vansh Agarwal, Namaskar!! We're thrilled to know you enjoyed your stay at our hotel! It's wonderful that our location, amenities and the hospitality of our staff exceeded your expectations. The live music is indeed a very popular feature and we're glad you appreciated it. We strive to provide a well-rounded experience for all our guests so they can relax and enjoy their stay to the fullest. We'd love to have you back, perhaps you can try some of the other fun features we offer next time. Your feedback is very valuable to us, so please don't hesitate to let us know if there's anything else we can do to enhance your next visit. Looking forward to your next stay with us! Regards, Arindam C Bahel General Manager General Manager

The Fern Brentwood Resort, Mussoorie

Dear Guest, Namaskar!! We are overjoyed to read your positive review of our facility. It's heartening to hear that you found our location convenient and the check-in and check-out procedure quick and efficient. It's always a pleasure to read such positive feedback about our staff members. Your kind words for our reception staff and our housekeeper, Magan, will be passed along. We're also glad the breakfast was to your liking and you enjoyed our tea, which we pride ourselves on. Your appreciation encourages us to continue enhancing our services. We aim to provide the best services to enhance the guest experience. We look forward to your next stay with us. Regards, Arindam C Bahel General Manager General Manager

The Fern Brentwood Resort, Mussoorie

Dear Abhay Kulkarni, Namaskar!! We're delighted to hear that you had a comfortable stay in our Fern Club Room and that you enjoyed the breathtaking view of the Dehradun city night lights. It's always a pleasure to provide our guests with such vistas. We're also glad that you appreciated the evening hi-tea and the entertaining flock musical performances during the Rajasthan week. Your positive feedback about our reception and housekeeping staff brings great joy to our hearts. Your kind words will definitely motivate them to keep up the excellent work. We hope that we get the opportunity to serve you again in the future and continue to meet your expectations. Warm regards, Arindam C Bahel General Manager General Manager

The Fern Brentwood Resort, Mussoorie

Dear Rama Balaji, Namaskar!! We are delighted that you relished our exquisite dining options and found our staff, as well as the vistas to be exceptional. Your kind words are truly valuable. We acknowledge that the approach might not be entirely comfortable for everyone, something that we indeed regret. We are multifaceted in our perspectives and open to all sorts of suggestions and recommendations to enhance and better our services and facilities. Indeed, it is through feedback such as yours that we can continue to refine our approach and enhance our customer's experience. Meanwhile, our team would be more than happy to assist seniors or any guest in need to navigate across the property. Your feedback is valuable to us and we hope to welcome you back. Warm regards, Arindam C Bahel General Manager General Manager

The Fern Brentwood Resort, Mussoorie

Dear Sameer Kumar, Namaskar!! We are delighted to hear that you enjoyed our culinary offerings and were pleased with our staff's level of service. Hearing that our customers plan on coming back always brings us joy. We place high value on customer feedback and, therefore, to know that you've had a pleasant experience is extremely motivating for us to continue maintaining our high standards. We promise to serve you with the same fervor during your subsequent visits. We look forward to hosting you again, and assure you that we will do everything we can to make your future visits just as enjoyable. We're eager to make your next stay with us even more memorable! Warm regards, Arindam C Bahel General Manager General Manager

The Fern Brentwood Resort, Mussoorie has replied on Mon Apr 28 16:30:12 IST 2025

Dear Nishant Jain, Namaskar!! We appreciate your honest feedback about your recent stay. We're glad to hear the location and food were satisfactory for you. On the other hand, we understand the rooms didn't quite meet your expectations. We continually strive to ensure all our guests have a comfortable and pleasant stay with us, hence your comments help us identify areas that need improvement. We assure you that your feedback has been taken into serious consideration. We are immediately looking into the specific issues you've mentioned to ensure that they are addressed and do not recur in future. If you're willing to give us another chance, we are confident we can prove that to you. Your comfort is very important to us. We hope your overall trip was a positive experience and we look forward to the opportunity of serving you better in the near future. We hope your travels bring you back this way so that we can demonstrate our commitment to high-quality service and accommodation. Guest Relations Manager

The Fern Brentwood Resort, Mussoorie

Dear Dharmu Jashnani, Namaskar!! We appreciate your kind review! We work hard to ensure that our guests have a pleasant experience, and it's nice to know that our efforts are noticed. We are thrilled to hear that you enjoyed our buffet and that you had a good encounter with our staff, especially Mr Suresh. Knowing that you'd recommend our place to others makes us even more determined to maintain our high standards. Your positive feedback will surely put a smile on Mr Suresh's face—he, like the rest of our team, is dedicated to creating memorable dining experiences. We will strive to keep up this level of service and hope to have the pleasure of serving you again as our esteemed guest. Warm regards, Arindam C Bahel General Manager General Manager

The Fern Brentwood Resort, Mussoorie

Dear Deeksha Saxena, Namaskar!! We're elated to hear that you had such an enjoyable stay with us and found our location, at the heart of the Mall road, convenient. It's also heartening to know that you enjoyed our inclusive breakfast buffet as we're always aiming to provide an expansive range of options to cater to the diverse tastes of our guests. Our restaurant staff would be overjoyed to hear that their polite and helpful service contributed to your positive experience. Your feedback about the Winter room you stayed in, particularly the views and cozy ambience, serves as a testament to our endeavor to create a comfortable and relaxing environment for our guests. we hope that we will have the opportunity to serve you again in the future. We are committed to continually enhancing our services and facilities in order to offer our guests the best possible experience. Regards, Arindam C Bahel General Manager General Manager

The Fern Brentwood Resort, Mussoorie has replied on Tue Apr 08 22:41:50 IST 2025

Dear Amandeep Kaur, Namaskar!! We are thrilled to know that you enjoyed our service. Thank you so much for your kind words. Regards, Arindam C Bahel General Manager

The Fern Brentwood Resort, Mussoorie

Dear Shubhra Jain, Namaskar!! We're delighted to know that you found our hotel well-maintained and our staff friendly and attentive. We also appreciate your positive feedback about our strategic location that offers quick access to the mall road. Although you found the rooms quite small, it's good to hear that due to recent renovations, you found the setting comfortable. Your observation regarding the size of our rooms certainly will help potential guests set their expectations. Thank you again for your positive comments and we hope to see you again soon! Warm regards, Arindam C Bahel General Manager General Manager

The Fern Brentwood Resort, Mussoorie

Dear Lakshya Gourav Moitra, Namaskar!! We're elated to know you enjoyed your stay at our hotel and found our location, staff, and amenities to your liking. It's encouraging to hear that our efforts to create a comfortable and safe environment for our guests are recognized. Indeed, our prime location near the Mall road and the spectacular view of Dehradun are some of the highlights we pride in. We're glad you appreciated the convenience of on-site parking for personal vehicles as well. Your high recommendation is truly gratifying, and we look forward to hosting you again on your next visit to Mussoorie. Warm regards, Arindam C Bahel General Manager General Manager

The Fern Brentwood Resort, Mussoorie

Dear Rajat Gulati, Namaskar!! We're delighted to read your positive review of your recent stay with us. It is rewarding to know that our prime location added convenience to your stay and that our dedicated staff enhanced your experience. We are also glad to hear that you found the rooms cozy, well-maintained and comfortable. The compliments on our food offerings are truly uplifting; it's great to know that every meal was a sumptuous treat! Your suggestion for larger rooms is duly noted and we strive to continuously improve our guests' comfort. We eagerly look forward to welcoming you back for another enjoyable stay, hopefully in the near future! Warm regards, Arindam C Bahel General Manager General Manager

The Fern Brentwood Resort, Mussoorie

Dear Shwetal I. Anand, Glad you enjoyed your stay at our hotels! Looking forward to your next visit! Regards, Arindam C Bahel General Manager General Manager

The Fern Brentwood Resort, Mussoorie

Dear Gagan Kapoor, Namaskar!! Thank you for sharing your candid feedback on Google. It is unfortunate to hear about the inconvenience caused to you during your visit to the hotel and I am extending my heartfelt apologies for the same. Please be rest assured that your feedback is well received as I am personally looking into the matter to resolve any issue at the earliest promptly and accurately. Warm regards, Arindam C Bahel General Manager General Manager