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You are booking hotel for more than 30 days

Review Of Hotel Pavilion0123401234

Mall Road, Mussoorie | About a minute walk to The Mall Road

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • family
    2.5
    Average

    148 Ratings, 128 Reviews

    excellent
    8%
    very good
    16%
    average
    26%
    poor
    19%
    bad
    30%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 1
    • 2
    • 1
    • 1
    • 1
    • 1
    • 1
    • 1
    • 3

    Rating Categories

    • Location4.0
    • Cleanliness2.6
    • Room2.6
    • Food3.4
    • Hospitality3.2
    • Value For Money2.7
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    Reviews Summary

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    The property boasts a great location right on the Mall Road, offering stunning valley views from some rooms and easy access to nearby shops and eateries. However, many guests faced significant issues including unclean rooms, malfunctioning amenities, and poor service from untrained staff. The bathrooms were frequently described as filthy, with reports of foul smells and inadequate water supply. Despite its appealing location, cleanliness and maintenance seem to be major drawbacks, leaving many dissatisfied with their stay.

    Sort by:

    Positive first
    5.0

    EXCELLENT

    shubham k.couple

    NICE VIEW FROM ROOM BALCONY , PROPER MALL ROAD EXPLORE FROM HERE, GoOD STAFF , ROOMS ARE NEAT AND CLEAN

    Travel Month: Dec 2024

    Room: Standard Room (No View)

    1.0

    Terrible vacation

    neha m.loyalty-iconfamily

    There was no temp check up, sanitizer, everything was smelling and bad tv broken geyser not working no intercom spits on walls horrible smell

    Travel Month: Mar 2021

    Room: Premium Room

    1.0

    Service

    raman s.group

    Not like the services because no facility available. Even not available the water also in wash room
    Very poor room. Will not book room from make my trip

    Travel Month: Dec 2020

    Room: Premium Room

    1.0

    Everything

    sunil l.family

    Phone, television, wifi, door lock, water on the 2nd day. Everything was not working. Staff sounded illiterate. Did not care about the problem. Not at all helpful. They already were aware about the problem in advance. Still it was displayed on mmt. It is a breach of trust. Mmt is deceitful. Everything shown in amenities was not offered

    Travel Month: Dec 2020

    Room: Premium Room

    1.0

    Horrible hotel to stay with

    nawneet k.family

    No water. No room lock. Bulb tubelight fused. Tv not working. Geyser not working. Commode choked.
    No water. No room lock. Bulb tubelight fused. Tv not working. Geyser not working. Commode choked

    Travel Month: Dec 2020

    Room: Deluxe Room

    1.0

    Pathetic service and poor quality

    deepak v.loyalty-iconfamily

    Should not recommended to anyone as service provided by very bad. Overall it was poor stay at this hotel

    Travel Month: Dec 2020

    Room: Deluxe Room

    1.0

    Cleanness

    yogesh v.family

    It was really a very bad experience to stay in this hotel. There is no lock in washroom door and even room lock was not working properly. Bad sheet and room was not clean. There is a problem in hot water facility also. Only location is good. On mall road there was no food service available due to covid-19

    Travel Month: Dec 2020

    Room: Deluxe Room

    1.0

    Pathetic service. Shouldn't be called as a hotel. Ruined my holiday

    saurabh s.family

    The worst experience that i have ever experienced in my life. First of all this isn't a hotel. We did booked two premium rooms which were not even standard. No locks on the doors. Beds were broken. No bulbs/ proper lit rooms. No kettle provided. No heater provided in the rooms even after asking them. No drinking hot water as promised. No wifi which was promised. The only thing we got is a broken bed and parking. No water in taps even to go to the loo and flush. Please do not book this hotel. The helper was good but management was clueless for each and everything we asked him.

    Travel Month: Dec 2020

    Room: Premium Room

    1.0

    Terrible experience

    pranav m.group

    Rooms were not clean. No sanitization. No cleanliness. Kitchen was not open. Spit marks on wall. Tobacco marks on the wall. It was so untidy.

    Travel Month: Oct 2020

    Room: Standard Room

    1.0

    Terrible Stay

    sushant s.family

    There is no service not even hot water kettles, no internet, even sewer are open I give 10.

    Travel Month: Oct 2019 (3-Night Stay)

    Room: Deluxe Room

    3.0

    Average Hotel for quick stay

    tarun k.loyalty-icon

    Not much of facilities. Although location is good. Rooms were like apartment.

    Travel Month: Aug 2019

    Room: Standard Room

    3.0

    Not clean

    parminder.group

    Washroom is not good and clean.

    Travel Month: Jul 2019

    Room: Standard Room

    3.0

    Average Stay

    sandeep g.loyalty-iconfamily

    Good as location Vally view is good

    Travel Month: Jun 2019

    Room: Standard Room

    4.0

    Good Stay

    manoj g.family

    Good Hotel and staff, but proper location and sign board not available cause hard to trace Hotel also by Google.

    Travel Month: Jun 2019

    Room: Standard Room

    2.0

    Pathetic Hotel ever visited

    manish k.family

    Hotel manager and staff is very arrogant and they don't know about hospitality services. They only know no and not available. Even though things are mentioned in the Hotel inclusion. Property is on mall Road and it's not maintained, Hotel corridors and rooms stink and a lot of flies. It's very overpriced as compared to the property condition and services. Please note that this property is 500-600 meters inside on the mall Road. Taxi can't go till Hotel and you can't expect any help from Hotel staff even just outside of the Hotel to help you to take your luggage. To reach Hotel and rooms you have to take stairs which are very steep and not friendly for elders.

    Travel Month: Jun 2019

    Room: Deluxe Room

    2.0

    Poor Stay

    sameer k.loyalty-iconfamily

    The check-in was pathetic. The offered rooms which were not clean and smelling. Lots of flies. No fan. Dirty bedsheets and pillow covers. Garbage outside window. Not worth wihich we paid per day. Later they changed rooms but still only a little better. Low water supply in taps, smelling toilets, no educated staff. Till 7 AM in morning no service. Not recommended at all.

    Travel Month: Jun 2019 (3-Night Stay)

    Room: Deluxe Room

    1.0

    Terrible Stay

    amanprit s.family

    Over all very bad Hotel. Rooms are very dirty. No facilities are available

    Travel Month: Jun 2019

    Room: Deluxe Room

    1.0

    Horrible experience

    nakul b.loyalty-iconfamily

    The rooms were not clean, the bed sheet and blanket/quilt were really dirty with stains of food. The room was smelly and the toilet was in pathetic condition. The Hotel staff switched off the power supply which led to non working of geyser. When we asked the reason we were told to avoid heavy load or load shedding we turn off the main power with only lights and tv working but geyser not working. I Am sure this was done to save some money and they always had a reason or two to hide their wrong doings. I recommend never to be in this Hotel at whatever cost. You just cannot imagine how the rooms are and what the condition is.

    Travel Month: Apr 2019

    Room: Standard Room

    5.0

    Excellent Stay

    rajesh s.

    Good service and good location and helpful staff.

    Travel Month: Dec 2018

    Room: Standard Room

    1.0

    Terrible Stay

    kavit s.

    I stayed at the hotel. If we want outing for some days what we need. A good room, hygiene food, services etc but I faced a lot of problems at this hotel the rooms were not cleaned, bathrooms are in worst condition too. And the main thing (food), it was disgusting not hygienic, you can't even eat it. The services was worst. Service boy took 2 has to get food and water bottle in a room. I strongly recommend that do not stay in this hotel ever.
    Worst services ever had in the trip.

    Travel Month: Dec 2018

    Room: Standard Room

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