Amparo @ The Mall by HNH

Great experience in this property Nice Breakfast and great view from their rooms Must try this property

Hey

I'd say hotel is good for a weekend stay. But just a small suggestion that property needs some maintenance. Rest is fine.

very very bad location, good food and staff also good. No pickup and drop facility for guests. ..... very very bad location, good food and staff also good. No pickup and drop facility for guests. ......

good experience nice quality YOUR ROOMS ARE VERY DIFFERENT FROM OTHER HOTEL’S ROOMS and very near to the mall road👍🏻

the ambience can be better, cleanliness is an issue, also it's a bit of a walk from main mall road , food is good, staff is polit the ambience can be better, cleanliness is an issue, also it's a bit of a walk from main mall road , food is good, staff is polite

Nice hotel and very helpful staff.Location is mall road and good rooms.Entire front office staff and Nagendra in room services are so nice and helpful.

Access to property is Easy. Has parking facility also. Best thing it's on main road. food was nice. staff was very good and helpful

Location was good .. just 100 meters down in back of gunhill.. Staff was Coperative.. Breakfast buffet was average

Great Stay – Budget Friendly & Perfect Location! It was an amazing experience staying at this hotel. It’s very budget-friendly and offers great value for money. The best part is the location – absolutely perfect! You can easily reach all the major spots in Mussoorie from here without any hassle. The food was delicious, and the staff was very kind and helpful throughout our stay. If you're looking for an affordable and comfortable place in Mussoorie, this hotel is definitely worth it!

We booked a room at this property through Agoda, but our experience was extremely disappointing: • Difficult Location: The property was very hard to locate and reach, which caused a lot of inconvenience right from the start. • Booking Not Honored: Upon arrival, we were told that the hotel does not accept Agoda bookings, and we were forced to make a new reservation through MakeMyTrip (MMT) while standing at the reception. • Unfair Charges for Child: Our MMT booking clearly included breakfast for 2 adults. We were traveling with our 5-year-old child, but the manager insisted we needed to book separately for the child—even though we didn’t require an extra bed and said the child would not go for breakfast. Despite that, the manager refused to provide breakfast unless we paid extra for the child. Eventually, we declined the breakfast altogether due to the unreasonable demands. • Lack of Basic Amenities: When we requested a dental kit and a hair dryer in the room, we were told they weren’t available. The manager was rude, and the staff was unhelpful and uncooperative. • Unprofessional Handling During Checkout: The next morning, our child requested tea and toast. Since the room phone wasn’t working, we had to go to reception again. A different manager was present, who kindly said that the child could eat breakfast at the restaurant as it was included. However, once we were at the restaurant, a waiter informed us that our breakfast was not included. Upon checking, we found that the previous (rude) manager had told the staff to say this—even after we were told otherwise. Overall, our stay was full of confusion, miscommunication, and unprofessional behavior. This level of service is unacceptable, and we feel misled and mistreated throughout our stay.

It is easily accessible and best past that we were duly contacted by hotel staff and properly guided and welcomed

Hotel location was awesome near Mall road and view from the hotel is heaven and hotel service was excellent...food is delicious Hotel is neat & clean

Stay was terrible , hotel staff behavior was very rude. Before check in , we had a conversation with the receptionist for room upgrade as we had booking of 2 rooms out of which one room doesn't have a balcony. So we ask for upgrading, he told to pay 1000 , we paid him. But when we arrived at the hotel , he suddenly said that we have to pay 1500 for upgrade and when we said no. He talk very rudely with us , we had our 1 year old baby with us too., breakfast was very limited with few options , there was no breakfast buffet. I would highly recommend people to not book this hotel otherwise you will spoil your trip. Don't book this hotel and waste your money.

Very good hotel with nice big and neat rooms and staff and breakfast buffet is also very good full value of money

A positive hotel experience is characterized by comfortable, clean rooms, attentive and friendly staff, and convenient amenities. The overall atmosphere should be welcoming and conducive to relaxation, with a focus on providing excellent service and making guests feel valued. 

It was our 3rd stay with Amparo but this time it was the worst experience with Amparo.. Rude staff ..

Nice location bt no communication build up upon arriving as it was first time they dont have any service to take you to hotel from the last point of cab . U have to arrange ur own . Very unprofessional. Same at the time of leaving the property. Second the staff behaviour and poor breakfast menu . U will gt plenty from outside

Property location is so far, like you have to walk 200 metres on a dark road to reach mall road. In the name of breakfast they only provide chole bhature & ghatiya poha. TV in the room was not working & even the room service came to room after multiple calls & reminders. When we reached room, bedsheet, pillow covers & blanket covers all were stinky & dirty. I would not recommend this property at all if you are coming as couple or with your family.

Hotel location is not good, service is very cheap and single food in breakfast no other options available.