The property offers a cozy stay with clean, spacious rooms and breathtaking balcony views. Guests rave about the delicious food and friendly staff who are eager to assist. It's conveniently located near Mall Road, although there's a challenging steep walk involved. Many appreciate the quick room service and specific free upgrades. The property celebrates a peaceful ambiance, making it an excellent choice for a rejuvenating getaway. Some minor hiccups with room service and amenities are noted but do not overshadow the overall positive experience.