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- Home
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- 4 Star Hotel in Mussoorie
- Sandoz Palm Retreat Hotel, Mussoorie
Sandoz Palm Retreat Hotel
About Property
Experience the mountain life for your next leisurely getaway at this property at the heart of Mussoorie.
More
Property Highlights
Activities & Nearby Attractions
Amenities
- Restaurant
- Bar
- Smoke Detector
- Power Backup
- Housekeeping
- Room Service
- + More Amenities
Login to unlock deals & manage your bookings!
+91
Deluxe Room
Fits 2 Adults
10% off on food & beverage services
Free Cancellation before 19 Oct 01:59 PM100% RefundNon RefundableNOWPay ₹029 Sep11:59 PM19 Oct01:59 PM21 Oct01:59 PMCheck-in
₹ 5,427Per Night:
₹ 2,472+ ₹ 297 taxes & fees
Very Good(683 RATINGS)
Mall Road
About a minute walk to The Mall Road
Special discount available on this property. Book by 3rd October to save BIG!
Change Dates and Guest(s)
Check-in: 2 PM | Check-out: 11 AM
Check-in date
Check-out date
Rooms, Guests
Are you flexible with travel dates?
Find Alternate Prices with Flexi Dates
Enjoy Free Breakfast throughout your stay for just ₹412 more!
Deluxe Room
225 sq.ft (21 sq.mt)
1 King Bed
1 Bathroom
- Heater
- Mineral Water
- Wi-Fi
- Smoking Room
- Bathroom
- In-room Dining
Room With Free Cancellation | Breakfast only
- 10% off on food & beverage services
Breakfast includedBook with ₹0 Payment
High demand for your selected dates, pay before 29 Sep, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 19 Oct 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹029 Sep11:59 PM
19 Oct01:59 PM
21 Oct01:59 PM
Check-in
₹ 6,331
₹ 2,884
+₹ 346 taxes & fees Per Night
Book with ₹0
HSBC Bank Credit Card NoCostEMI Offer - Get INR 927 Off SELECT TO AVAIL
Login Now and get this for ₹2,825 or less
- Free Cancellation
- Breakfast Included
- Book with ₹0 Payment
In times of uncertainty, flexibility matters,
Opt for a free cancellation rate.
Deluxe Room
- 225 sq.ft (21 sq.mt)
- 1 King Bed
- 1 Bathroom
- Heater
- Mineral Water
- Wi-Fi
- Smoking Room
- Bathroom
- In-room Dining
Room With Free Cancellation
- 10% off on food & beverage services
Book with ₹0 Payment
High demand for your selected dates, pay before 29 Sep, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 19 Oct 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹029 Sep11:59 PM
19 Oct01:59 PM
21 Oct01:59 PM
Check-in
₹ 5,427
₹ 2,472
+₹ 297 taxes & fees Per Night
Book with ₹0
HSBC Bank Credit Card NoCostEMI Offer - Get INR 795 Off SELECT TO AVAIL
Login Now and get this for ₹2,422 or less
Room With Free Cancellation | Breakfast only
- 10% off on food & beverage services
- Breakfast included
Book with ₹0 Payment
High demand for your selected dates, pay before 29 Sep, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 19 Oct 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹029 Sep11:59 PM
19 Oct01:59 PM
21 Oct01:59 PM
Check-in
₹ 6,331
₹ 2,884
+₹ 346 taxes & fees Per Night
Book with ₹0
HSBC Bank Credit Card NoCostEMI Offer - Get INR 927 Off SELECT TO AVAIL
Login Now and get this for ₹2,825 or less
Sandoz Palm Retreat Hotel Location
Location rated 4.8 by guests
What guests said
Guests praised the property's prime location on Mall Road, highlighting its easy accessibility to local attractions, shops, and restaurants. Many appreciated the stunning mountain views and the vibrant atmosphere, making it a perfect spot for exploring Mussoorie. The central position allows visitors to enjoy numerous nearby amenities, contributing to a highly satisfying experience during their stay.
Property Rules at Sandoz Palm Retreat Hotel
Check-in: 2 PM Check-out: 11 AM
Couple, Bachelor Rules
Unmarried couples/guests with Local IDs are allowed.- Primary Guest should be atleast 18 years of age.
- Passport, Aadhar, Driving License and Govt. ID are accepted as ID proof(s)
- Pets are not allowed
- Outside food is not allowed
- Must Read Rules
- Guest Profile
- Guest Profile (Hourly)
Sandoz Palm Retreat Hotel Photos by Guests
- +294 Guest Photos
User Rating & Reviews
- everyone
- group
- couple
- solo
- business
- family
Very Good
683 Ratings, 401 Reviews
Last 10 Customer Ratings (Latest First)
- 1
- 5
- 5
- 5
- 5
- 5
- 5
- 5
- 4
- 5
Reviews Summary
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Sandoz Palm Retreat in Mussoorie is a gem, offering stunning views right on the bustling Mall Road. Guests rave about the delicious North Indian food, especially breakfast, and the warm hospitality of the staff. Rooms are spacious and equipped with modern amenities, ensuring a cozy stay. The prime location makes it easy to explore nearby attractions. While parking may be a hassle, the overall experience shines with top-notch service and a lovely ambiance, perfect for family getaways or romantic retreats.
Sort by:
Latest first
1.0
Terrible Stay
vinay.family
property was jus okay need more improvement. there are few things missing in room and more to focus on cleaning. food was too expensive.
Room: Deluxe Room
5.0
Excellent Stay
pankaj.
It's a really nice stay with good food and hospitality. Thanks
Room: Deluxe Room
Sandoz Palm Retreat Hotel has replied on Tue Aug 19 15:12:38 IST 2025
Dear Pankaj, Thank you for your kind words! We're thrilled to hear you enjoyed your stay and appreciated the food and hospitality. Your feedback means a lot to us!
5.0
Excellent Stay
kartik g.family
Excellent experience , very good behaviour of staff
Room: Deluxe Room
Sandoz Palm Retreat Hotel has replied on Mon Aug 04 18:22:20 IST 2025
Dear Kartik, Thank you for sharing your excellent experience! We're delighted to hear that you enjoyed your stay and found our staff's behavior commendable. Your feedback is greatly appreciated!
4.0
Good Stay
chetan o.
Location food and hospitality services are good
Room: Deluxe Room
Sandoz Palm Retreat Hotel has replied on Mon Jul 28 13:09:59 IST 2025
Dear Chetan, Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed your stay, including the location, food, and hospitality services. We appreciate your feedback and hope to welcome you back soon!
5.0
Excellent Stay
harshit k.
had a good saty with sandoz food and rooms both are amazing must stay
Room: Deluxe Room
Sandoz Palm Retreat Hotel
Dear Harshit, Thank you so much for your wonderful feedback! We're delighted to hear that you had an excellent stay and enjoyed both the food and the rooms. Your kind words about Sandoz are truly appreciated. We look forward to welcoming you back for another great experience!
4.0
Good Stay
deepak g.
Food is good Location is perfect but little bit of basic facilities weee not available Like parking And lack of cleanses Toiletries were not up to the mark as the room rent Need to improve a bit But still I will recommend this to others
Room: Deluxe Room
Sandoz Palm Retreat Hotel has replied on Mon Jul 28 13:43:25 IST 2025
Dear Deepak, Thank you for your feedback. We're glad to hear you enjoyed your stay and appreciated the food and location. We also value your insights about the basic facilities and cleanliness, as well as the toiletries. Your comments will certainly help us enhance the experience for future guests. We appreciate your recommendation and hope to welcome you back for an even better stay.
3.0
Average Stay
divij b.
Hotel was nice and so was the location. The cleanliness and restaurant staff needs some improvement. Breakfast was laid very late that delayed our checkout and the staff was not at all helpful while serving the dishes
Room: Deluxe Room
Sandoz Palm Retreat Hotel has replied on Mon Jul 28 13:44:43 IST 2025
Dear Divij, Thank you for sharing your feedback. It’s great to hear that you enjoyed the hotel and location. We appreciate your comments regarding cleanliness and restaurant service, as they are valuable for our ongoing improvement. We will certainly address these areas to enhance our guests' experiences in the future. Your insights are important to us, and we hope to provide you with a better experience next time.
3.0
SeriousService issue
arbind k.couple
The property is at a good location but the service has serious issues. Also it doesn't look to be a 4 star property. During my 3 night stay, I experienced that 1. I was getting exactly same manu/food in the buffet breakfast. People even at home don't eat same thing for 3 days continuously. 2. Bedsheet and pillow cover was changed on a daily basis. After request, I got a soiled bedsheet. 3. Two coffee cups were not the same and one of them was chipped out. Bathroom was too small.
Room: Deluxe Room
Sandoz Palm Retreat Hotel has replied on Mon Jul 28 13:50:19 IST 2025
Dear Arbind, Thank you for sharing your feedback. We're glad to hear that you appreciated the location of the property. However, we sincerely apologize for the service issues you encountered during your stay. Your concerns regarding the breakfast variety, bedding cleanliness, and the condition of the coffee cups have been noted and will be addressed with the team. We appreciate your insights as they help us improve the overall experience for our guests. Thank you for bringing these matters to our attention.
1.0
Terrible Stay
shaheryaar k.family with 2 kids
Very pathetic and poor management. Not at all responsive to anything. Had to call multiple times, didn't even bother to address our queries. Even asking for water for rooms, they say it's chargeable. Average breakfast spread. Highly overpriced and not at all worth it. Except Location, nothing to admire about the Hotel. Will never recommend anyone
Room: Deluxe Room
Sandoz Palm Retreat Hotel has replied on Mon Jul 28 13:55:59 IST 2025
Dear Shaheryaar, Thank you for sharing your feedback. It’s concerning to hear about your experience with the management and the responsiveness to your needs. We strive to improve our services and your comments regarding the breakfast and pricing will be taken into consideration. We appreciate your insights and hope to enhance the experience for future guests.
5.0
Excellent Stay
nidhi g.
stay is good but there must be a window in a deluxe room overall experience was good
Room: Deluxe Room
Sandoz Palm Retreat Hotel has replied on Tue Aug 19 15:15:44 IST 2025
Dear Nidhi, Thank you for your positive feedback! We're delighted to hear that you had an excellent stay and enjoyed your overall experience. Your suggestion regarding having a window in the deluxe room is appreciated and will be taken into consideration. We hope to welcome you back soon!
1.0
Terrible Stay
family with 2 kids
Worst experience. They kept generators at the window. Whole night no one sleeps. No wifi working signal very week. Bathroom water drainage is blocked. After complain no one gives resolution. Just say we gave you best room of hotel. If this is best then what will be Worst. So please don't stay in this hotel. Staff also not corporative.
Room: Deluxe Room
Sandoz Palm Retreat Hotel has replied on Wed Aug 06 13:31:15 IST 2025
Dear Guest, Thank you for sharing your experience. I’m truly sorry to hear about the noise from the generators and the issues with the Wi-Fi and bathroom drainage. It's concerning to learn that your complaints were not addressed satisfactorily. Your feedback is very important, and we will be sure to look into these matters to improve our service.
5.0
Good View
vikas m.family
it was ok but I tried to change my 2 nd room they didn't do because my first room with balcony so I was harresed
Room: Superior Balcony Room with City View|Deluxe Room
Sandoz Palm Retreat Hotel has replied on Wed Aug 06 15:55:19 IST 2025
Dear Vikas, Thank you for sharing your experience. We understand that the situation regarding your room change was frustrating. Your feedback is important to us, and we will work to improve our communication and services in the future.
5.0
Excellent Stay
bhavya a.
The room was clean and the food is amazing here. Almost located centrally at the Mall Road, it gives easy access to both ends of the Mall Road. The staff was cooperative and had a good stay overall.
Room: Deluxe Room
Sandoz Palm Retreat Hotel has replied on Wed Aug 06 16:32:45 IST 2025
Dear Bhavya, Thank you for sharing your wonderful experience! We're delighted to hear that you enjoyed a clean room, amazing food, and appreciated the central location. It's great to know our staff's cooperation contributed to your overall satisfaction. We hope to welcome you back for another excellent stay soon!
5.0
Excellent Stay
sunil g.
Very happy with the staff n room service. Good location of the hotel and clean room. Will surely come again and stay here and recommend to my friends too.
Room: Deluxe Room
Sandoz Palm Retreat Hotel has replied on Wed Aug 06 16:53:42 IST 2025
Dear Sunil, Thank you for your wonderful feedback! It's great to hear that you enjoyed your stay and appreciated the staff, room service, and cleanliness. We look forward to welcoming you back and appreciate your recommendation to friends. Safe travels!
2.0
Poor Stay
eco a.family with 2 kids
I recently stayed at your listed 4-star hotel, but unfortunately, my experience did not meet the expected standards. I would like to bring the following issues to your attention: 1. Hotel Condition: The overall condition of the hotel and room was more in line with a 3-star property, not the 4-star rating advertised. 2. Service Frequency: Services were irregular and poorly managed. 3. Wi-Fi: The Wi-Fi was not working throughout the stay, causing significant inconvenience.
Room: Deluxe Room
Sandoz Palm Retreat Hotel has replied on Thu Jun 12 14:42:17 IST 2025
Dear Eco, Thank you for sharing your experience. We sincerely apologize for not meeting your expectations during your stay. Your feedback regarding the hotel condition and service frequency is invaluable, and we will ensure it is addressed with the appropriate teams. We understand how crucial reliable Wi-Fi is, and we regret the inconvenience it caused. We truly appreciate your insights, as they help us improve our services.
1.0
Terrible Stay
couple
Nothing more than a 2 star hotel. They allocated a room with no windows. The toilet too was ordinary. Any hotel that allows guests to stay by the hours cannot be for elderly persons. They changed the room but this too had flush issues. We wanted to checkout a day earlier out of disgust but no considerations were offered. Would never recommend such hotels in future
Room: Deluxe Room
Sandoz Palm Retreat Hotel has replied on Wed Aug 06 17:24:27 IST 2025
Dear Guest, Thank you for sharing your experience. It’s disheartening to hear that your stay did not meet your expectations. We strive to provide a comfortable and enjoyable atmosphere for all our guests, and we apologize for the inconveniences you faced, including the room issues and the lack of responsiveness during your stay. Your feedback is important to us, and we will take it into consideration as we work to improve our services. Thank you for bringing these matters to our attention.
4.0
Good Stay
sunil g.
It was excellent however they should work on hygenie. Towels were not clean, soap dispenser and pot were broken. Service was 10/10 very quick.
Room: Superior Balcony Room with City View
Sandoz Palm Retreat Hotel has replied on Mon Jun 09 18:23:25 IST 2025
Dear Sunil, Thank you for your feedback. It's wonderful to hear that you had a good stay and found the service to be excellent. We appreciate your comments regarding hygiene and the condition of certain amenities, and we will certainly pass this information along to ensure improvements are made. Your insights are valuable to us, and we hope to serve you even better in the future.
5.0
excellent
pankaj k.family
excellent stay and mouth watering food, staff was very cooperative, and room was neat and clean
Room: Deluxe Room
Sandoz Palm Retreat Hotel has replied on Wed Jun 11 14:15:01 IST 2025
Dear Pankaj, Thank you for sharing your wonderful experience! We're delighted to hear that you enjoyed your stay, found the food delicious, and received attentive service from our staff. Cleanliness is a priority for us, and it's great to know that your room met your expectations. We look forward to welcoming you back!
5.0
Excellent Stay
pankaj k.
Excellent stay and mouth watering food
Room: Deluxe Room
Sandoz Palm Retreat Hotel has replied on Wed Jun 11 14:15:09 IST 2025
Dear Pankaj, Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent stay and enjoyed the delicious food. We look forward to welcoming you back in the future!
5.0
Excellent Stay
chirag g.
The stay was very pleasant and the staff was extremely helpful to us
Room: Deluxe Room
Sandoz Palm Retreat Hotel has replied on Fri Jun 06 13:29:35 IST 2025
Dear Chirag, Thank you for sharing your wonderful experience! We're delighted to hear that you had a pleasant stay and that our staff was able to assist you. Your kind words are greatly appreciated!
