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Review Of The Imperial Square

Name: The Imperial Square
Address: Gandhi Chowk ,The Mall Mussoorie, Mussoorie, 248179, IN
Price range: The Imperial Square Price starts at INR 2,387/Night
Rating: 3.8

Gandhi/Library Chowk, Mussoorie | About a minute walk to The Mall Road

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User Rating & Reviews

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3.8

Very Good

155 Ratings, 90 Reviews

excellent

34%

very good

35%

average

15%

poor

bad

Last 10 Customer Ratings (Latest First)

Rating Categories

Location4.4
Cleanliness3.7
Room3.8
Food3.2
Hospitality3.6
Value For Money3.6

We are using generative AI to show you summarised user review

Reviews Summary

This property boasts a fantastic location right at Library Chowk, making it super convenient for shopping and exploring nearby attractions. Guests rave about the stunning mountain views and clean rooms, complemented by polite and cooperative staff. The on-site dining is generally well-received, although the complimentary breakfast has room for improvement. While some guests noted limited parking and minor maintenance issues, the overall experience has left many visitors satisfied and eager to return.

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Positive first

2.0

Poor Stay

naveen r.family with 1 kid

Old structure and very old furniture as well as extra mattress are dirty , smells and in poor condition even AC are without remote. No bell boy’s

Travel Month: Jun 2025

Room: Deluxe Room

The Imperial Square has replied on Sun Jul 27 20:12:27 IST 2025

Dear Mr. Naveen, Namaste! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. While I regret the inconvenience caused you, may I assure you that I shall be addressing the same personally. I would additionally request you treat this as an isolated incident and not a reflection of our normal services. The aspects you mentioned are of utmost importance to us for the necessary action. You have my assurance for necessary corrective action and do let me know for any further assistance. At The Hotel Imperial Square, it is our constant endeavour to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again when we can demonstrate to you how your feedback has resulted in immediate correction at our end. Responsibly Yours, Prakash Bhatt Hotel Imperial Square Unit of Brentwood Hotels and Resorts

1.0

Terrible Stay

nikhil t.family

No parking i paid 1000 extra for parking just for 1.5 day they have restaurant but its over peiced room are ver small old and damaged ac in room even curtains in rooms are not properly installed

Travel Month: Jun 2025

Room: Deluxe Room

The Imperial Square has replied on Sun Jul 27 20:11:16 IST 2025

Dear Mr. Nikhil, Namaste! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. While I regret the inconvenience caused you, may I assure you that I shall be addressing the same personally. I would additionally request you treat this as an isolated incident and not a reflection of our normal services. The aspects you mentioned are of utmost importance to us for the necessary action. You have my assurance for necessary corrective action and do let me know for any further assistance. At The Hotel Imperial Square, it is our constant endeavor to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again when we can demonstrate to you how your feedback has resulted in immediate correction at our end. Responsibly Yours, Prakash Bhatt Hotel Imperial Square Unit of Brentwood Hotels and Resorts

4.0

library chowk neat and clean stay. nice staff. no issue at all.

ankur.couple

Wonderful location. Nice staff. Old property but well maintained. At library chowk. If you wish to stay on mall road. Its best.

Travel Month: Jun 2025

Room: Deluxe Room

The Imperial Square has replied on Sun Jul 27 20:09:16 IST 2025

Dear Mr. Tandon, Greetings! Thank you for your valuable feedback. We are delighted to know that you had a memorable stay with us. Your kind words of appreciation mean a lot to us and give us the strength to continue to strive for the best. Once again, thank you for your kind feedback and we look forward to welcoming you soon! Regards, Prakash Bhatt Hotel Imperial Square Unit of Brentwood Hotel and Resorts

4.0

Good Stay

mathew.couple

It was a lovely stay. the property is in a prime location. when u go on a peak time it is very crucial to find the best place. but I got the place it was very pleasant and good. the vibe is like u staying in an old era property which is belongs to the ancient history of the place. over all it was a pleasant stay to us. I liked it.

Travel Month: Jun 2025 (3-Night Stay)

Room: Deluxe Room

The Imperial Square has replied on Sun Jul 27 20:05:13 IST 2025

Dear Mr. Mathew, Greetings from Imperial Square Mussoorie. Thank you for your kind remarks regarding your recent stay at Imperial Square. We are indeed happy to know that you had a great stay at the hotel. We thank you for such a wonderful comment and the same has been shared with my team here. We look forward to your next visit. Warm Regards Prakash Bhatt Hotel Imperial Square Unit of Brentwood Hotel and resorts

4.0

location good and service not sui

yashwant k.family with 2 kids

The property location is good but the furniture and room condition are old. some tiles and wooden furniture broken .room service is also good. and food is delicious but last day checkout he refused to give breakfast The waiter said one hour and more time to serve so you eat outside restaurant the side. I'm ready to pay for breakfast but he clearly refuse to service this is the worst part of my journey

Travel Month: May 2025

Room: Deluxe Room

The Imperial Square has replied on Sun Jul 27 20:02:25 IST 2025

Dear Mr Yashwant, Namaste! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. While I regret the inconvenience caused you, may I assure you that I shall be addressing the same personally. I would additionally request you treat this as an isolated incident and not a reflection of our normal services. The aspects you mentioned are of utmost importance to us for the necessary action. You have my assurance for necessary corrective action and do let me know for any further assistance. At The Hotel Imperial Square, it is our constant endeavour to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again when we can demonstrate to you how your feedback has resulted in immediate correction at our end. Responsibly Yours, Prakash Bhatt Hotel Imperial Square Mussoorie

4.0

Budget hotel at great location

kaushik m.family

Located in the best possible location right on Library Chowk. Rooms are small and walls are peeled off. Food was decent. Overall decent stay for one night at a reasonable rate. Don't expect 24 hrs room service.

Travel Month: May 2025

Room: Deluxe Room

The Imperial Square has replied on Mon May 26 19:30:41 IST 2025

Dear Mr. Mukherjee, We wish to express our gratitude for your honest and detailed feedback. It has enabled us to understand your experience in greater depth. We are always hard at work to ensure that our team delivers on our brand promise and that every customer has a positive experience. We will take your feedback into account and work towards improving the customer experience. We hope you will have more memorable moments on your next visit. Looking forward to welcoming you again soon! Warm regards from the management Prakash Bhatt Hotel Imperial Square

1.0

bad experience

devesh j.couple

No services no one can pick up call there staff is not professional there they didnot know how to speak in reception

Travel Month: May 2025

Room: Deluxe Room

The Imperial Square has replied on Mon May 26 19:26:59 IST 2025

Dear Mr. Devesh, Namaste! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. While I regret the inconvenience caused you, may I assure you that I shall be addressing the same personally. I would additionally request you treat this as an isolated incident and not a reflection of our normal services. The aspects you mentioned are of utmost importance to us for the necessary action. You have my assurance for necessary corrective action and do let me know for any further assistance. At The Hotel Imperial Square, it is our constant endeavour to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again when we can demonstrate to you how your feedback has resulted in immediate correction at our end. Responsibly Yours, Prakash Bhatt Hotel Imperial Square

5.0

Nice location, Good service 👌

gaurav s.family with 1 kid

Helpful staff, nice breakfast and good hotel location. initially there were few things missing or not working in the room when we checked in, however staff got that fixed, and provided us good service. Over all nice hotel with valley view.

Travel Month: Apr 2025 (3-Night Stay)

Room: Deluxe Room

The Imperial Square has replied on Mon May 26 19:25:18 IST 2025

Dear Mr. Sabharwal, Greetings from The Imperial Square, Mussoorie!!! It is always a pleasure to hear from guests who have had a memorable stay with us and acknowledge the team's hard work. I shall be sure to share your compliments with team members who contributed to making your stay comfortable and I am sure they will be pleased to hear your acknowledgement of their contribution. The team of our Hotel The Imperial Square thanks you and looks forward to creating many such memorable moments. We look forward to your next visit. Warm Regards Prakash Bhatt The Imperial Square

3.0

Average Stay

family with 2 kids

The view was good and the Staff was helpful. The tiles of the washroom are damaged they don't give you proper toiletry kit, breakfast is very basic.

Travel Month: Mar 2025

Room: Deluxe Suite

The Imperial Square has replied on Mon May 26 18:42:33 IST 2025

Dear Guest, Namaste! At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. While I regret the inconvenience caused you, may I assure you that I shall be addressing the same personally. I would additionally request you treat this as an isolated incident and not a reflection of our normal services. The aspects you mentioned are of utmost importance to us for the necessary action. You have my assurance for necessary corrective action and do let me know for any further assistance. At The Hotel Imperial Square, it is our constant endeavour to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again when we can demonstrate to you how your feedback has resulted in immediate correction at our end. Responsibly Yours, Prakash Bhatt The Imperial Square

5.0

Best place to stay in Mussoorie

amit y.family with 1 kid

The hotel offers a delightful room with a stunning view of the mountains. The food is exceptional, adding to the overall experience. Its prime location, right in the heart of the main market, is undoubtedly its greatest advantage.

Travel Month: Mar 2025

Room: Deluxe Suite

The Imperial Square has replied on Mon May 26 18:37:26 IST 2025

Dear Mr. Amit Yevale, Greetings from Imperial Square Mussoorie. Thank you for your kind remarks regarding your recent stay at Imperial Square. We are indeed happy to know that you had a great stay at the hotel. We thank you for such a wonderful comment and the same has been shared with my team here. We look forward to your next visit. Warm Regards Prakash Bhatt The Imperial Square

5.0

Excellent Stay

tuhina b.

A wonderful stay! the room, the view, the hospitality. Everything was top notch!

Travel Month: Jan 2025 (3-Night Stay)

Room: Deluxe Suite

The Imperial Square has replied on Sun Mar 23 19:15:32 IST 2025

Dear Guest, Greetings! We are delighted to know that you had a memorable stay with us. Your kind words of appreciation mean a lot to us and give us strength. Regards Prakash Bhatt Imperial square

5.0

Excellent Stay

navabharath n. loyalty-icon

couple

It was good, the hotel was clean. Location of the hotel is good, got a room with mountains view waa amazing. The food was extraordinary

Travel Month: Dec 2024 (9-Night Stay)

Room: Deluxe Room

The Imperial Square has replied on Sun Mar 23 19:15:19 IST 2025

Dear Guest, Greetings! We are delighted to know that you had a memorable stay with us. Your kind words of appreciation mean a lot to us and give us strength. Regards Prakash Bhatt Imperial square

5.0

mussorie Trip

akash b.

family with 2 kids

Hotel was in main point.... But no sound disturbance in the room... Hotel was not pure veg... Staff was too good

Travel Month: Dec 2024

Room: Deluxe Room

The Imperial Square has replied on Sun Mar 23 19:15:09 IST 2025

Dear Guest, Greetings! We are delighted to know that you had a memorable stay with us. Your kind words of appreciation mean a lot to us and give us strength. Regards Prakash Bhatt Imperial square

5.0

Excellent stay

durgaprasad p. loyalty-icon

family with 1 kid

Excellent location (on library chowk just next to mall road), room with heater, great service, food. Staff are so well behaved, couteous and help so much. Car parking unavailabke but thats ok considering pause location. overall excellent stay, will visit again.

Travel Month: Dec 2024

Room: Deluxe Room

The Imperial Square has replied on Sun Mar 23 19:14:49 IST 2025

Dear Guest, Greetings! We are delighted to know that you had a memorable stay with us. Your kind words of appreciation mean a lot to us and give us strength. Regards Prakash Bhatt Imperial square

5.0

Excellent Stay

durga p.

Hotel is located at library chowk. No hotel parking available however its ok considering the location. It is just next to mall road, easy walk. Hotel has well maintained rooms and room heater facility is provided by hotel. Hotel has its own restaurant. Good food and good nearby place for shopping. Hotel staff is well mannered and help whenever needed. Overall excellent stay.

Travel Month: Dec 2024

Room: Deluxe Room

The Imperial Square has replied on Sun Mar 23 19:14:36 IST 2025

Dear Guest, Greetings! We are delighted to know that you had a memorable stay with us. Your kind words of appreciation mean a lot to us and give us strength. Regards Prakash Bhatt Imperial square

4.0

Good

anshum a.family

Good in terms of view, cleanliness and house keeping, food was excellent. Abcbdvgvggvfbgnhjybfvffggnhnjj

Travel Month: Nov 2024

Room: Deluxe Room

The Imperial Square has replied on Sun Mar 23 19:14:12 IST 2025

Dear Guest, Greetings! We are delighted to know that you had a memorable stay with us. Your kind words of appreciation mean a lot to us and give us strength. Regards Prakash Bhatt Imperial square

4.0

Good Stay

ojesh.

Room interior was very good as pictures given on mmp. Room was clean, spacious with a perfect view. Staff was very cooperative and quick in service. Overall we were satisfied with the services

Travel Month: Oct 2024

Room: Deluxe Suite

The Imperial Square has replied on Thu Nov 28 13:07:09 IST 2024

Dear Guest, Greetings! Thank you for your valuable feedback. We are delighted to know that you had a memorable stay with us. Your kind words of appreciation mean a lot to us and give us the strength to continue to strive for the best. Once again, thank you for your kind feedback and we look forward to welcoming you soon! Regards, The Imperial Square Unit of Brentwood Hotels and Resorts

2.0

Poor Stay

param v.family

Room was compact with little suffocation, they charged extra for kid, although food quality was okay.

Travel Month: Jun 2024

Room: Deluxe Room

The Imperial Square has replied on Tue Sep 10 16:08:17 IST 2024

Dear Guest, We wish to express our gratitude for your honest and detailed feedback. It has enabled us to understand your experience in greater depth. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We will make sure that your feedback is taken into account and work towards improving the customer experience. Hope you will have more memorable moments on your next visit. Looking forward to welcoming you again soon! Warm regards from the management Prakash Bhatt Hotel Imperial Square Unit of Brentwood Hotels and Resorts.

5.0

Excellent Stay

faiz a.

Awesome stay, neat rooms, good service, overall great experience and of-course prime location

Travel Month: Apr 2024 (3-Night Stay)

Room: Executive Room

The Imperial Square has replied on Tue Jul 02 11:56:58 IST 2024

Dear Guest, Greetings from The Imperial Square, Mussoorie! It is always a pleasure to hear from guests who have had a memorable stay with us and acknowledge the hard work put in by the team. I shall be sure to share your compliments with team members who contributed to making your stay comfortable and I am sure they will be pleased to hear your acknowledgment of their contribution. The team of our Hotel The Imperial Square thanks you and looks forward to creating many such memorable moments. Warm Regards Prakash Bhatt The Imperial Square

3.0

Average Stay

apurv v.

No self parking in hotel. Heater problem in winter. Food is ok. Location is good. Cleanness is ok. In this hotel you are looking for luxury then you will be disappointed it's just like any normal hotel. But the location is key. Dine

Travel Month: Jan 2024

Room: Executive Room

The Imperial Square has replied on Tue Feb 27 17:55:56 IST 2024

Dear Guest, Greetings! At the outset, I would like to thank you for choosing Hotel Imperial Square, Mussoorie during your recent visit to Queen of the Hills. At Hotel Imperial Square Mussoorie, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to the pleasure of welcoming you back and would be delighted to assist you with any requirements. Warm Regards Prakash Bhatt The Imperial Square, Mussoorie