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You are booking hotel for more than 30 days

Review Of FabExpress Sapphire0123401234

Camel's Back Road, Mussoorie | 5 minutes walk to The Mall Road

    User Rating & Reviews

    • everyone
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    3.6
    Very Good

    48 Ratings, 22 Reviews

    excellent
    38%
    very good
    27%
    average
    10%
    poor
    6%
    bad
    19%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 2
    • 5
    • 4
    • 4
    • 5
    • 4
    • 5
    • 4
    • 4

    Rating Categories

    • Location3.5
    • Cleanliness4.2
    • Food3.1
    • Value For Money3.4
    • Facilities2.5
    • Child Friendliness4.7
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    Reviews Summary

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    The property boasts an excellent location near Mall Road with lovely views and clean, comfortable rooms. Guests appreciate the warm hospitality and attentive staff who help with local transport. Food quality is highlighted as good, though it sometimes takes longer to be served. However, room service has been noted as poor in certain instances, and there were a couple of concerns regarding room cleanliness in some reviews. Overall, it offers a solid budget-friendly experience.

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    Positive first
    2.0

    Rooms not clean.

    couple

    Amenities not good. Have to face problem to find location. Rooms not clean. But staff behaviour is good.

    Travel Month: Jun 2025

    Room: Deluxe Room

    FabExpress Sapphire has replied on Wed Jul 02 12:18:23 IST 2025

    We sincerely apologize for the inconvenience you faced during your stay. We’ve taken your feedback seriously and steps have already been taken to improve cleanliness, amenities, and to make the location more accessible for guests. We’re glad to know our staff behavior met your expectations. **The issue has now been resolved.**

    5.0

    Excellent Stay

    swati.

    Staff is too much good

    Travel Month: Jun 2025

    Room: Deluxe Room

    FabExpress Sapphire has replied on Mon Jun 30 15:01:20 IST 2025

    Thank you for your awesome feedback! We're thrilled that you had a great experience and hope to welcome you back soon.

    5.0

    Excellent Stay

    suraj s.family

    Staff is so cooperation....and the taxi driver recommend by the hotel owner was fabulous...Perfect stay and view

    Travel Month: May 2025

    Room: Premium Room With Smoking

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    4.0

    Good Stay

    sanjay g.

    Food : quality and quantity is excellent but takes around 1 hour. Location: Excellent 👌 room view also excellent Facilities : Room service is poor All over good in budget.

    Travel Month: Apr 2025

    Room: Executive Room With Smoking

    FabExpress Sapphire has replied on Wed Apr 30 10:22:49 IST 2025

    We're glad you enjoyed the food, location, and views. We apologize for the room service delay and will work to improve it. Looking forward to hosting you again!

    5.0

    Excellent Stay

    kuldeep.solo

    Great budget hotel! The room was simple and clean, and the staff made sure I was comfortable. They even helped me with transport around the city. The location was perfect, and for the price, I couldn't have asked for a better experience. Would definitely stay here again!

    Travel Month: Apr 2025

    Room: Deluxe Room With Smoking

    FabExpress Sapphire has replied on Tue Apr 22 15:27:54 IST 2025

    Thank you for the lovely review! We're thrilled to know you enjoyed the clean room, helpful staff, and convenient location. It's always great to hear that we could offer a comfortable stay at a great value. Looking forward to welcoming you again soon

    4.0

    Good Stay

    pratap b.family with 1 kid

    Location good. around 1 km walking from picture palace Mall road.Good hospitality. Lil expensive but good food. Room is comfortable according to the price. bathroom is okey. kids friendly.

    Travel Month: Apr 2025 (3-Night Stay)

    Room: Deluxe Room

    FabExpress Sapphire has replied on Tue Apr 15 18:28:13 IST 2025

    We are glad to have provided you with a pleasant experience. It is extremely inspiring for us to get to know from guests that they had a beautiful stay. Looking forward to hosting you soon again!

    5.0

    Excellent Stay

    dushyant k.solo

    "A fantastic budget hotel that exceeded my expectations! The room was basic but very clean, and the bed was comfortable. The staff were warm, welcoming, and always willing to assist. The location was ideal, making it easy to explore nearby attractions. Great value for money, and I would definitely return!"

    Travel Month: Apr 2025

    Room: Deluxe Room With Smoking

    FabExpress Sapphire has replied on Sat Apr 12 13:24:58 IST 2025

    Thank you for your awesome feedback! We're thrilled that you had a great experience and hope to welcome you back soon.

    3.0

    Fab express saphire is recommended yo those people who want to stay alone a

    subhrangshu s.family

    The property is located near to mall road away from crowds , however the valley View is average, food is good

    Travel Month: Apr 2025

    Room: Premium Room With Smoking|Deluxe Room With Smoking

    5.0

    Excellent Stay

    iqbal s.business

    A Stay to Remember – Excellence in Every Detail! From the moment I stepped in, I knew this wasn’t just another hotel stay—it was an experience. The elegant décor, the inviting ambiance, and the warm smiles from the staff instantly made me feel at home. Service That Goes Beyond Expectations Great hospitality isn’t just about fulfilling requests; it’s about anticipating needs before you even voice them. And that’s exactly what the team did. Every interaction felt personal, every request was met with genuine care, and no detail was overlooked. Whether it was the concierge offering insightful local recommendations or the housekeeping team ensuring a flawless stay, their dedication was truly commendable. Where Comfort Meets Elegance My room was nothing short of a sanctuary—spacious, tastefully designed, and equipped with every modern convenience one could ask for. The plush bedding, calming lighting, and pristine cleanliness made it the perfect retreat after a long day. Small touches, like a handwritten welcome note and a perfectly brewed in-room coffee setup, made all the difference.

    Travel Month: Mar 2025

    Room: Deluxe Room

    5.0

    Excellent Stay

    iqbal s.business

    A Perfect Stay – Outstanding Service & Impeccable Hospitality! I recently had the pleasure of staying, and I must say, it was an experience beyond expectations. From the moment I arrived, the warm and professional welcome by the front desk team set the tone for an exceptional stay. The service was nothing short of perfection. Every staff member I encountered—from the concierge to housekeeping and restaurant servers—was courteous, well-trained, and genuinely dedicated to guest satisfaction. The attention to detail and willingness to go the extra mile truly stood out. Special thanks to, who ensured that every request was met with efficiency and a smile. The property itself is stunning, blending luxury with comfort seamlessly. The interiors are elegantly designed, reflecting both style and warmth. Whether it was the beautifully maintained lobby, the serene outdoor spaces, or the well-equipped rooms, everything exuded sophistication. My room was a perfect blend of luxury and coziness. It was spacious, impeccably clean, and thoughtfully designed with modern amenities. The bed was exceptionally comfortable, ensuring a restful sleep, and the housekeeping team did a phenomenal job maintaining cleanliness and comfort throughout my stay.

    Travel Month: Mar 2025

    Room: Deluxe Room

    5.0

    Excellent Stay

    vishakha v.business

    Exceptional Stay – Highly Recommended! I recently had the pleasure of staying , and I must say, it exceeded all my expectations. From the moment I arrived, the staff was warm, welcoming, and incredibly attentive, making check-in a seamless experience. The room was immaculate, well-designed, and equipped with all the modern amenities one could ask for. The bed was exceptionally comfortable, ensuring a restful night’s sleep. I was also impressed by the attention to detail in housekeeping, as everything was spotless and replenished daily.

    Travel Month: Mar 2025

    Room: Deluxe Room

    FabExpress Sapphire has replied on Tue Apr 01 14:28:21 IST 2025

    Thank you for your exceptional review! We're thrilled to hear that your stay exceeded all expectations. It's wonderful to know that our warm, attentive staff, well-designed room, and comfortable bed contributed to a restful and enjoyable experience. We're also glad that our housekeeping team made a positive impression. Your feedback means the world to us, and we can’t wait to welcome you back for another memorable stay at FabHotels!

    1.0

    Terrible Stay

    lakhan g.family

    property location long distance from picture place stand and food quality is very poor. Ekdam baasi khana and daily same. VERY POOR

    Travel Month: Mar 2025

    Room: Deluxe Room

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    FabExpress Sapphire has replied on Wed Mar 26 12:28:12 IST 2025

    "Regret to hear about your experience. Your feedback on location and food quality is noted. We’ll work on improvements to ensure a better stay in the future."

    1.0

    Terrible Stay

    jagadishwar r.loyalty-icongroup

    Rooms are horrible. Found rat roaming in one of our rooms. Breakfast was good. staff and manager Mr. Joshi was very helpful.

    Travel Month: Mar 2025

    Room: Premium Room|Deluxe Room

    FabExpress Sapphire has replied on Mon Mar 24 17:56:01 IST 2025

    We sincerely regret the inconvenience caused during your stay. Cleanliness and hygiene are top priorities, and your concern has been noted for immediate action.

    5.0

    Excellent Stay

    sachin.solo

    I had an amazing experience at this budget hotel. The room was simple but very clean, with all the essential amenities. The staff made sure I was comfortable and even helped me arrange local transport. The location was fantastic, and I couldn't have asked for more given the price. I would definitely stay here again!

    Travel Month: Mar 2025

    Room: Deluxe Room

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    FabExpress Sapphire has replied on Mon Mar 24 17:55:22 IST 2025

    Thank you for your feedback! We're glad to hear that you had a good stay. We hope to welcome you again soon!

    5.0

    Excellent Stay

    santosh k.family with 1 kid

    Nice location, helpful attendants, excellent rooms, nice view, safety assured, tasty and healthy foods, overall nice experience at this price

    Travel Month: Jan 2025 (3-Night Stay)

    Room: Deluxe Room|Premium Room

    FabExpress Sapphire has replied on Mon Mar 24 17:55:28 IST 2025

    Thank you for your feedback! We're glad to hear that you had a good stay. We hope to welcome you again soon!

    1.0

    Terrible Stay

    sugandha s.couple

    property is pathetic room was so dirty that it make u puke. bathroom is again very dirty. property didn't provide any toiletries and we have to ask for every small things. Towel provided was again very dirty and we have to again request for it. charging points near bed are not working. they don't even have the basic things like heat blower as they rooms are so chilled very bad quality of curtains torn bed sheets very poor quality of quilts if you stay in this hotel during winter. staff behave is also very bad. they don't even care about the complaints over all very bad experience. I would recommend not to stay in this property. very very bad experience and we even checked out from the hotel in 4 hours very very very very bad experience do not stay in this property. the toilet seat doesn't have the jetspary which make the entire situation even worst.

    Travel Month: Dec 2024 (3-Night Stay)

    Room: Premium Room

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    5.0

    Just fabulous

    krishna g.loyalty-iconfamily

    The stay was comfortable and the staff was very cooperative the food was also good and it was near to mall road

    Travel Month: Nov 2024 (4-Night Stay)

    Room: Deluxe Room

    5.0

    good

    anugrah t.family with 2 kids

    good staff behaviour. fast service nice location ,view , parking space, clean rooms . everything is good

    Travel Month: Sep 2024

    Room: Deluxe Room

    5.0

    Ex

    yogesh k.couple

    It was very good experience location is amazing staff behaviour also very good tea and breakfast is also good

    Travel Month: May 2024

    Room: Deluxe Room

    FabExpress Sapphire has replied on Thu Jun 06 10:13:00 IST 2024

    Hi Yogesh, thank you for awarding us a 5-star rating! We're elated to know you had a fantastic experience with us. Best Regards, FabHotels

    5.0

    10 of 10 good experience. Makemytrip very good deal

    amit m.couple

    Very well experience and very good. Hotel was good location nearby mall road. Food was very well. Service very good

    Travel Month: May 2024

    Room: Deluxe Room

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    FabExpress Sapphire has replied on Mon Jun 03 21:46:00 IST 2024

    Hi Amit, thank you for sharing your positive experience with us! Your kind words about your stay with MakeMyTrip and the hotel's location, food, and service are truly appreciated. We are delighted to have contributed to your enjoyable experience. Best Regards, FabHotels

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