Hotel Basera

Room size were small. Lift was not operation many times. Even dental kits were not provided in hotel.

We booked 2 Rooms for two days at the Hotel and paid Rs 10053- each room. The rooms had to be cancelled due to certain reasons. We have received refund of money for one room only and amount of the 2nd room is not received so far. Please expedite refund of money in respect of the 2nd room.

Location is good.. chinese food is not good.. else dal makhni is good... amenities was not good as there geyser was not working properly and their services are also not that good .

So the overall stay was good at hotel basera but some things need to be improve 1) Room Service 2) Room cleaning 3) Rooms shown in the pictures were different in terms of size . Actual photos should be posted Hotel basera is a nice option for hotel if you are looking to stay near Mall Road

Rooms are not clean, hotel staff not good, room service and food too bad. If you don’t want to waste your money don’t go to this hotel.

Poor service. Noone attends your calls after 11 pm on reception. No power back up connection for geyser. In case of electricity cut can't take a bath. Staff is not responsive.

Property is good, ample space is there to park the vehicles, rooms are clean and tidy with hill view. But, food ordered in the restaurant owned by the hotel is not recommended.

Hotel basera owner said to me that they will refund me 50% but they didn’t they refund me only 930 rupees

I enjoyed very beautifjul stay at hotel basera. Services of hotel basera is very excellent. Location of hotel is very nice and natural beutty. Really enjoyed beauty nature.

First attempt interaction with owner is pathetic. Secondly walls of room having fungus and dark spots and foul smell in washroom which impacts room as well. No hygiene and no toiletries. No electric kettle in the room and denied providing tea before 8 am.

Hotel staff is not good, hotel isn't near to mall road it is not 3 star hotel which they was shown in mmt, washroom is not good

It was my second stay in hotel basera, mussoorie. It was amazing. Rooms are neat & clean well furnished. Staff was also very cooperative. My kids were enjoyed table tennis at hotel basera. Food is also superb. Thanks. No thanks

Poor experience. Washroom not clean or well maintained. Bed linens had spots and hairs. Water geyser wasn't working both evenings during our stay, multiple calls to reception didn't work. Personally visited the reception 3-4 floors above first day and complained in mmt to get it working. Food was good though, and location near center.

Stay was excellent. Room was good. Room service was excellent and fast.

If you are travel-ling by your own vehicle the location is superb although it is near to the mall road but that part of mall road is not for shopping but mostly hotels are on this side of the mall road but considering overall the location is very nice. Also the rooms with the view are very spacious.

Near to mall road, easy to find, staff service was good.

good rooms good food excellent location and view clean rooms …

Everything was fine rooms and bathroom were cleans infrastructure is strong and ok and clean staff is also good food is good views are also nice

The hotel was unexpectedly very nice to be very honest. The staff was friendly and the room service was ok. The overall stay was wonderful and i would recommend it to anyone looking for a relaxed stay with view of mountains available from the room.

Good hotel