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Sungava, Gangtok | 2.2 km drive to MG Marg Market
475 Ratings, 342 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the spacious rooms, clean environment, and courteous staff at this property. The availability of pure vegetarian food is a big plus, with many praising the delicious offerings. The location offers beautiful views, though it's a bit far from MG Marg. Overall, visitors have highlighted the friendly service and comfortable stay, making it a good value for money option.
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Average Stay
Food and stay is good Only problem is there is no one to help at night Clean and parking facility also available
Room: Royal Executive Room
Jain Group Royal Orchid & Spa has replied on Thu Jul 03 14:44:55 IST 2025
Dear Guest , Thank you so much for your kind words! We're really glad to hear you enjoyed the food and found the stay comfortable. It’s also great to know that our cleanliness and parking facilities added to your positive experience. We appreciate your feedback and look forward to welcoming you again soon! Warm Regards, Guest Relations Team
Great place to stay
Neat, clean and hygienic place to stay. All employees are good. Good service. Good location. Good view
Room: Royal Executive Room
Jain Group Royal Orchid & Spa
Dear Guest , Thank you for the glowing review! We’re so happy to hear you enjoyed the cleanliness, the location, and the overall vibe. Our team works hard to ensure every stay is comfortable and memorable—your kind words truly mean a lot. We look forward to welcoming you back again soon! Warm Regards , Guest Relations Team
Excellent Stay
We a had a nice stay with good food. The room was very big with all facilities and had a good room. Hot water service was available 27/7. The staff was very helpful. Had a good service. Nice ambiemce with good view of mountain and nature. No issues at all and peaceful stay. The staff helped with the room change as well when geyser had a issue in the room. The restaurant food was also good. For vegetarians it was a good veg food options available.
Room: Royal Executive Room
Jain Group Royal Orchid & Spa has replied on Tue Dec 17 12:10:38 IST 2024
Dear Guest, Dear Guest, We are deeply grateful for your kind words about your recent stay with us. It was our pleasure to provide you with a comfortable and peaceful experience. We're thrilled that you enjoyed our amenities, services, and dining options. Thank you again for your wonderful review! We look forward to welcoming you back soon.
Good Stay
Nice and beautiful view. Staff was supportive
Room: Royal Executive Room
Jain Group Royal Orchid & Spa has replied on Mon Dec 09 12:54:57 IST 2024
Dear Guest, Thank you for your feedback! We're glad you enjoyed the view and found our staff helpful. We hope to welcome you again soon!
Excellent Stay
Hotel is neat and clean. Staffs were very polite and cooperative. Room was very spacious and comfortable. Overall it was a very good stay for us.
Room: Royal Executive Room
Jain Group Royal Orchid & Spa has replied on Thu Nov 14 11:47:05 IST 2024
Dear Guest, I'm glad to hear you had a positive experience! and the hotel met your expectations in terms of cleanliness, staff service, and room comfort. We appreciate your feedback and are happy you had an enjoyable stay. Warm Regard!
Hoodstay for 3 night
It's a best hotel at this price point, rooms are very specious, washroom are neat and clean, 24hrs hot water moreover you get a balcony. Hotel staff are polite and very well mannered. Only problem which i felt is inhouse restaurant is costly and you won't find any budget friendly restaurants nearby.
Room: Royal Executive Room
Jain Group Royal Orchid & Spa has replied on Fri Nov 01 12:14:53 IST 2024
Dear Guest , Thank you for your feedback! We’re glad to hear that you enjoyed the spacious rooms, clean washrooms, and the polite service from our staff. We appreciate your input regarding the restaurant pricing and nearby options, and we’ll take it into consideration. We hope to welcome you back soon! Warm Regards!
Wonderful l stay hygienic stay staff was good satisfied food was bit okk th
Stay was good staff was good all things maintained properly had fun staying here wonderful stay must stay
Room: Royal Executive Room
Jain Group Royal Orchid & Spa has replied on Thu Oct 24 10:37:02 IST 2024
Dear Guest , Thank you for sharing your experience and knowing you were satisficed with the stay and cleanness is one of our top priority . And mentioning about the food it hasn't been an problem to our other guest but as you mentioned I'll pass your concerned to the management. Looking forward to welcome you back again! Warm Regards
Top notch customer service
We stayed for 3 nights with our big family. We love our experience and would definitely will come back. The staff service is top notch and more than satisfactory, every time we wanted something the staff would bring or get it ready straight away without much delay. We have 4 children and they did their best to provide the best service even during difficult situations. Thank you for excellent customer service.
Room: Royal Executive Room
Jain Group Royal Orchid & Spa has replied on Thu Oct 24 10:31:43 IST 2024
Dear Guest , Thank you so much for your wonderful feedback! We’re delighted to hear that you and your family had such an enjoyable stay. Our team is dedicated to providing excellent service, and it's fantastic to know they were able to meet your needs, especially with four little ones. We can’t wait to welcome you back for another great experience! Warm Regards
The stay was excellent and staff behaviour very nice and supportive
The staff was very well behaved and helpful food was good i am planning to come back next year with family
Room: Royal Executive Room
Jain Group Royal Orchid & Spa has replied on Mon Oct 14 12:22:01 IST 2024
Dear valuable guest, Namaste! Thank you for your feedback based on your recent stay with us here at Jain Group Hotels. We thank you for choosing us and look forward to welcoming you again soon. Warm regards, Team Jain Group Hotels
Average Stay
4
Room: Royal Executive Room
Jain Group Royal Orchid & Spa has replied on Tue Jul 30 18:22:09 IST 2024
Dear Valuable Guest, Namaste! Thank you for your ratings based on your recent stay with us. We thank you for choosing us and hope to see you again on your next visit. Warm Regards, Team JGH
Over priced
familyRoom service was bad, there is very few item in breakfast it was not sufficient, staff behavior was also very rude,
Room: Royal Executive Room
Jain Group Royal Orchid & Spa has replied on Thu Aug 01 14:35:35 IST 2024
Dear valuable guest, Namaste! Thank you for taking the time to share your feedback regarding your recent stay at Jain Group Hotel Royal Orchid & Spa. We deeply regret to hear that our services did not meet your expectations. We strive to ensure our patrons experience the best visits possible during their stays and we fell short of our goal this time. Your feedback regarding the food and service has been received and will be shared with our management team for further review and rectification. Warm regards, Team Jain Group Hotels
Gangtok sta
familyIt was ok ok staff is veer supportive but room is dirty overall below average property no gym, no activity for kids
Room: Royal Executive Room
Jain Group Royal Orchid & Spa has replied on Thu Aug 01 14:36:55 IST 2024
Dear Valuable Guest, Namaste! Thank You for taking the time to share your feedback. It is great to read that you enjoyed your stay at Jain Group Hotels, and its facilities overall. Rest assured that your comments regarding different areas for improvement will be taken into careful consideration. We thank you for choosing us & we look forward to welcoming you back and show you the improvements we have made. Warm Regards, Jain Group Hotels
Very spacious room, delicious foo
Very nice hotel, the super deluxe room was very spacious, we family 3 members liked the hotel, comfortable stay, delicious food
Room: Royal Executive Room
Jain Group Royal Orchid & Spa has replied on Tue Jul 30 18:24:26 IST 2024
Dear valuable guest, Namaste! Thank you for your feedback based on your recent stay with us at Jain Group Hotels. We are glad to hear that you had an exceptionally wonderful time here with us throughout your stay and we thank you for choosing us and look forward to welcoming you again soon. Warm regards, Team JGH
A decent stay
Stay was decent and room was good. Room service was also good. Location is also close to mg road. Hospitality is also very good. But food is below average and very expensive. Food can be a lot better. One of the fe hotels in gangtok which has an elevator.
Room: Royal Executive Room
Jain Group Royal Orchid & Spa has replied on Thu Aug 01 14:39:18 IST 2024
Dear Valuable Guest, Namaste! It is great to receive feedback from you regarding your recent stay with us and we are pleased to hear that our accommodation was perfect for your needs. We are glad that you found our property clean, comfortable and convenient for you. Thank You for taking the time to share your feedback. We thank you for choosing us and hope to see you again on your next visit. Warm Regards, Jain Group Hotels
Excellent Stay
Stay was wonderful
Room: Royal Executive Room
Jain Group Royal Orchid & Spa has replied on Thu Aug 01 14:40:24 IST 2024
Dear Valuable Guest, Namaste! Thank you for you feedback regarding your recent stay with us. We thank you for choosing us and hope to see you again on your next visit. Warm Regards, Jain Group Hotels
Excellent Stay
Best experience service was good house keeping was also good food was tasty
Room: Royal Executive Room
Jain Group Royal Orchid & Spa has replied on Thu Aug 01 14:41:28 IST 2024
Dear Valuable Guest, Namaste! Thank you for you feedback regarding your recent stay with us. We thank you for choosing us and hope to see you again on your next visit. Warm Regards, Jain Group Hotels
Excellent Stay
It was a very good stay and for sikkim i would prefer to go with white cliff tours and travels
Room: Royal Executive Room
Jain Group Royal Orchid & Spa has replied on Thu Aug 01 14:42:43 IST 2024
Dear Valuable Guest, Namaste! Thank you for your ratings based on your recent stay with us. We thank you for choosing us and hope to see you again on your next visit. Warm Regards, Jain Group Hotels
Excellent Stay
businessRooms, service and food everything was fantastic staff is polite and humble. Location is good. 20 rs share cab to ranka.
Room: Royal Executive Room
Jain Group Royal Orchid & Spa has replied on Fri Sep 15 10:50:48 IST 2023
Dear Guest , Namaste , A very warm Greetings from Jain Group of Hotels ! Thank you for sharing your feedback about your recent stay at our hotel.We are delighted that you found our rooms to be fantastic and we are thrilled to know that you experienced excellent service during your stay. We are pleased that you found our food to be delightful and our staff to be polite and humble . Thank you , Warm Regards , Jain Group of Hotels .
Enjoyed it could have been better
Location is away from mg road, food was very good quality wise as well as quantity wise, got the small balcony view was obstructed over all its 3 out of 5 star.
Room: Royal Executive Room
Jain Group Royal Orchid & Spa has replied on Fri Sep 15 10:53:28 IST 2023
Dear Guest , Namaste , A very warm Greetings from Jain Group of Hotels ! Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments and value your honest feedback. We are pleased that you found our food to be of high quality and generous in quantity. We apologize if your balcony view was obstructed. We appreciate your feedback, and we will review room allocation and view options to enhance our guests' experience.Your feedback helps us identify areas for improvement, and we hope to have the opportunity to serve you again in the future with an enhanced experience.Thank you , Warm Regards , Jain Group of Hotels .
Hotel stay in gangtok
Dirty & horrible place. Hotel receptionist is rude & disrespectful ! don’t ever think of putting up at this horrible place !
Room: Royal Executive Room
Jain Group Royal Orchid & Spa has replied on Mon Oct 02 15:34:16 IST 2023
Dear Guest , Namaste , A very warm Greetings from Jain Group of Hotels! We are deeply sorry to hear about your unpleasant experience at our hotel.We are committed to learning from your feedback and making the necessary improvements to provide a better experience for our guests.Thank you ! Warm regards,Jain Group of Hotels.
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